R&S Plumbing And Heating

The water heater was fine for a little over a year and then went erratic. When I called to talk to Don (The Owner) I was blocked by a rude individual who identified himself as Trent. I requested that he inform the owner that I needed to speak to him, but never received a return call. After attempting Three times to speak with the owner, to no avail, Trent said that he would make an appointment for the following week. When I reiterated that we had no hot water and that wouldn't be acceptable, Trent then said he could make it sooner, but that it would be time and a half. He also stated that they would only replace the defective part at our expense! Not quite the wonderful "great and trouble-free" water heater we heard about during the sales pitch. So, a word to the wise shopper; If you should need a quality product backed up by the installer I would look somewhere else. Do NOT recommend!

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Took a long time but turned out well.

Great! Jeremy was very friendly and professional. He was able to diagnose the problem quickly.

Showed up early. Did a great job and provided a detailed description of services provided with invoice.

Don, the owner of R&S Plumbing and Heating, met with us for a quote and then later installed our boiler. Don is extremely knowledgeable and professional. He was always punctual and had all work completed on-time. We paid exactly what was quoted and not a penny more. He is military friendly and honest. I have had bad experiences with mechanics and plumbers in the past and been spoken to in a condescending manner and taking advantage of because of being female. Don explained everything to me like he would to any customer. It was a nice change to be spoken to with the respect any customer deserves. Everything in Alaska is expensive. Only a few companies are willing to install Lochinvar systems, ask for Don...he is the best. Be prepared to pay an annual $140 service call or your 10 year warranty could be voided. The rest of Don's staff is okay but no where near as knowledgeable, most are young adults and seem new to customer service and the plumbing industry.

Received a quote on services and set up an appointment for 9 am. Technician called at 9:22 am to let us know he was late. He had to get gas. He arrived and started working at 9:38.
The work was done quickly - he was writing up the bill 31 minutes after arriving. All appearances indicate the work was done correctly,  but he left packing materials in the bathroom, and the floor was covered with water when he left. 
Following the work, we called the company to let them know we didn't appreciate the late start or the mess left in the bathroom. We were told that we shouldn't expect a prompt arrival at 9 am for a 9 am appointment, because they open at 9 am and the tech has to drive to the site.......apparently it was our fault.
The response to all of our concerns was a repetition of the question "your work got done, right?".

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Gas water heater stopped working on a Sunday and I couldn't get the pilot to re-light. I called R&S (who did work for me some years ago) first thing Monday morning. I figured I'd have to wait a few days before they could schedule someone, but they said they could make it out that morning. A friendly repairman showed up right on time with the part he figured likely to be faulty. Sure enough, maybe 40 minutes later, the heater was up and running again. No complaints to this point; super happy, in fact. Then I got the bill. So, I haven't hired a plumber/HVAC guy in a while, and maybe any of them would have charged this much, but I was kind of shocked. The part was $100, an hour of labor $140. I understand that businesses need to mark up parts and apply minimum labor charges to be profitable, but wow. The part retails for $40 or less online. And at that hourly rate, I wouldn't have minded a few extra minutes toward the full hour spent cleaning up the burner chamber (which still looks gritty). Overall, they accomplished what I asked, did it sooner than I'd hoped, and provided courteous, efficient service, but at a price that took me by surprise. Lesson learned: always ask for an estimate, at least just to calibrate expectations if not for shopping around.

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He was so kind and understanding. He almost brought me to tears. My husband was away. I really appreciate all of his help. He deserves cake! I will always use R and S. Thank you!

Thank goodness, this was fixed. The gentleman was professional and efficient. He fixed it within 30 minutes. I really love R and S. The last time they helped with my water heater, they went above and beyond. I went in to compliment them and the gentleman at the desk said, that's what's expected of his workers. Perfection!
You can also go in to the workplace to make your payments.

It was an excellent experience.

Smoothly