A&A The Shop
About us
We are a business that specializes in independent Subaru maintenance and repair. Our mission is to be an honest, reliable Subaru maintenance and repair facility that maintains the highest ethical industry standards and customer service. We cover every aspect of mechanical service on Subarus. We love Subarus. Additional DBA - Adler & Adler The Shop LLC.
Business highlights
Emergency services offered
32 years of experience
Services we offer
Auto Sale
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.828 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 4% | ||
| 0% | ||
| 0% | ||
| 4% |
Showing 1-25 of 28 reviews
Jason B.
Aug 2016
Very pleased with my first visit to The Shop in Eagle River. I had received two pieces of news from the dealer after an oil change: one, I had a head gasket leak and two, they couldn't fix my rattling heat shield without replacing the catalytic converter (which does need replacing at some point). Well, these are quite expensive repairs, and I have an older Subaru. I came to The Shop for a second opinion and after the inspection was able to have a conversation with the manager, Zack, about the severity of the oil leak and the cost/benefit and timeframe for repair. Not only did he give me honest answers, he was able to fix the rattling heat shield (as it was just a loose bracket) at no charge. The Shop has just gained a customer for the future!
Thomas M.
Jul 2016
unknown
Rebecca M.
May 2016
unknown
V A.
May 2016
unknown
Kaylyn B.
Sep 2015
Work was completed hours ahead of schedule even though I was 3 hours late to drop off my vehicle. Zack Barnett is a top notch Subaru specialist and diagnosed my head gasket issue before it became a bigger, more expensive trouble. He suggested I combine the head gasket replacement with my required 105,000 mile timing belt change to save on labor, which I did. I exclusively trust A&A with my vehicle and will continue to do so until I leave Alaska in 2017.
Helen N.
Nov 2014
My 2011 Subaru Legacy hesitated and lost power although the engine continued to run. The check engine light came on, along with the emergency brake warning light and traction warning light. I called A&A The Shop at 4617 Old Seward Highway in Anchorage and spoke with Alex, who recommended I have the car towed and said he would diagnose the problem for me. After the car was towed by their recommended tow company, I followed up with Alex on the phone. He mentioned that the car may be covered under warranty, and if so, I would have to take it to the dealership for warranty work, thereby saving me money. For this honesty, I am impressed. I asked that he diagnose the car and let me know the result before proceeding with repair work. As things turned out, the problem was a failure with the camshaft position sensor, which is electrical and no longer covered by warranty. The needed part was in stock, so the repair was completed. I had my car back in two days turnaround. I am grateful for the honesty of this shop, and your efficient and professional completion of this repair.
Beth B.
Jul 2014
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Response from A&A The Shop
"Thank you for the great review. You can also leave comments at [email protected] which can be accessed by our website aatheshop,com I get them directly. Kurt Adler Owner A&A The Shop 907-562-3919 [hyperlink removed]"
Michael S.
Apr 2014
unknown
Response from A&A The Shop
"Thank you for your great review. I'm sorry I didn't get back to you on your message as I'm still not used to going here for them. If you ever need to contact me the best way is on our website at [hyperlink removed] and leave a message at [email protected]. I get all the messages personally. If you have any qeustions or concerns about the work the warranty for your service is 24 months/ 24,000 miles. We look forward to maintaining your Subaru! Kurt Adler Owner AA The Shop 907-562-3919 [hyperlink removed]"
Thomas M.
Oct 2013
This was my first experience with A&A and had this work performed at their new Eagle River location(696-2096). Everything promised was performed exactly as desired in a very professional manner at a fair price. Their manager, Zack Barnett, was extremely pleasant to work with and we will definitely bring our Forester back when additional service is required.
Response from A&A The Shop
"Thanks for the great review for our new shop serving Eagle River. Zack is one of my best people and he truly cares that he's giving our customers the best our industry can. We look forward to building a very strong relationship with all the great Subaru owners in Eagle River. Kurt Adler Owner aatheshop.com 907-562-3919"
LEROY O.
Sep 2013
I really like these guys! All their work is guaranteed for 24 months. The only issue I had with them is when I got a new engine for my Suburu, one of the oil gaskets leaked and they fixed it the same day, no hassel! Good guys Great work
Response from A&A The Shop
"Thanks for the loyalty over the years. It's great to hear that we have been accomplishing one of our primary goals and that is customer service. We take seriously how we handle our warranty and try to make it as painless as possible for our customers. Our warranty is the highest in the state of Alaska at 24 months/24,000 miles on all of our services. Kurt Adler Owner aatheshop.com 907-562-3919"
STEVEN M.
Sep 2013
Cost was close to the estimate. Only complaint was that it took 10 days because of parts availability.
Response from A&A The Shop
"Thanks for the review. Sometimes special order parts are delayed because we can't get them shipped directly to us. The dealerships ship to each other and then to us. That being said I will work more closely with our service advisers on better communications with our customers. Kurt Adler Owner 907-562-3919 aatheshop.com"
Michael C.
Sep 2013
Overall fine, nothing great, nothing bad, reasonable sounding estimate for head gasket repair, answered questions.
Response from A&A The Shop
"Thanks for the review. It's great to hear back from our customers. It's one of the only ways for us to monitor our quality and to respond to any operational issues we may have. Kurt Adler Owner aatheshop.com 907-562-3919"
Sarah G.
Sep 2013
They were on time. I called and made an appointment, brought the car in and they did the oil change while I waited. After three oil changes, you get a free one, they put a little card on your key chain. Also, they have coupons on their website, which saved me $10 on my oil change which I appreciated since the synthetic oil makes it an expensive oil change.
Response from A&A The Shop
"Thanks for the positive review on our oil changes and thanks for plugging our oil change specials. Synthetic oil changes are expensive for all parties including us. We try very hard to make sure our regular customers get the value they deserve by supporting our shop. We know you have a choice and we really appreciate that you chose us. Kurt Adler Owner aatheshop.com 907-562-3919"
Janice B.
Aug 2013
N/A
Great. Good resource for any Sube owners.
Response from A&A The Shop
"Thanks for the review and thanks for driving all the way from Palmer to have your car serviced. We just opened a new shop in Eagle River so we can service our customers in Palmer, Birchwood, Chugiak and Eagle River better. The hours are Monday-Friday 8:00 am - 5:00 pm. Kurt Adler Owner aatheshop.com Owner"
Janice B.
Aug 2013
Great. Good resource for any Sube owners.
Response from A&A The Shop
"Thanks for the review. We will continue to work on giving great service to ur customers. Kurt Adler Owner aatheshop.com 907-562-3919"
Kenneth V.
Jul 2013
They were very knowledgeable about the repairs needed and were able to quote me an estimate over the phone. In addition, they replace the original fiber head gaskets with metal ones that they said will not leak. This is my second Subaru and both of them have had head gasket issues. They said that these were better than OEM gaskets that Subaru continues to distribute despite the well documented issues surrounding them. The guys were friendly, courteous, and seemed well versed in all-things-Subaru. They told me when the work would be done and they followed through on all of it. It's nice to know that I can turn my car over to folks who are honest and seem genuinely interested in satisfying their customers.
Response from A&A The Shop
"Thank you for your review. Customer service and quality work are our highest priority. We are honored you took to time to critique our company and look forward to working with you in the future. Kurt Adler Owner A&A The Shop"
Teri W.
May 2013
I have been using this business for many years- since the owner and his partner were the only ones working there. They have taught me a lot about my cars over the years. More than anything, they are an honest business. They do their best to keep the prices fair. But it's expensive regardless of where you go.
Response from A&A The Shop
"Thanks for your positive review. I know you have been a loyal customer for many years and it is great to hear how we are doing from someone that has grown with our company. We will endeavor to keep up the good work. Kurt Adler Owner A&A the Shop"
Rick R.
Apr 2013
I prefer A&A over the dealer. Thye are far more customer service oriented and wont try to sell you additional service you dont really need. I did find the additional cost of synthetic oil change vs regular a bit high.
Response from A&A The Shop
"Thanks for the positive review! We do endeavor to keep our prices competitive and one of those ways is through our VIP program. Once you've been in one time we send you specials three times a year. On that special among other things is a coupon for $25 off any service. You can also get our oil change punch card where you get the fourth oil change free. If you use these specials it will result in a cost $45 per oil change for synthetic. I hope this helps. Kurt Adler Owner A&A The Shop 907-562-3919"
Lisa S.
Jan 2013
Latest trip was to replace an alternator on a 1997 Subaru Outback, but I bring my vehicle to A&A for routine tune-ups, oil changes, etc. As usual, service was excellent, price reasonable, and staff friendly. Estimate was correct and car was finished when they said it would be
Response from A&A The Shop
"Thank you for the review. I will pass this on to Dexter who was your service adviser on your last trip in. We will endevor to maintain the highest quality of service for you. We know you have a choice so thanks for choosing us! Kurt Adler Owner A&A The Shop 1-907-562-3919"
Jennifer J.
Jan 2013
So we went to A & A The Shop yesterday and today I file this complaint with the Better Business Bureau:
We went in for an oil change yesterday they looked at the brakes and
said the back brakes were wearing down and needed to be changed fairly
soon. The car started making noise after we left there and we took in
back in the next day to find out what was going on with that sound and
they said the brake pad was simply not
there, the car was not able to be driven and then required $460 to fix
it. EITHER they either didn't really check the car and was dishonest
with us yesterday when they let us drive off the property in a car they
described now as "unable to be driven" OR they tampered with the car
yesterday to get me back in to fix it. Either way they are
untrustworthy. I asked to speak with someone in charge, they claimed
the owner was out of town and would be gone for a while and his wife was
in charge. When I asked to speak with her I was told she doesn't deal
with the business so there is not a single person at that business for
weeks who is capable of taking responsibility for the actions of the
business.
We went in for an oil change yesterday they looked at the brakes and
said the back brakes were wearing down and needed to be changed fairly
soon. The car started making noise after we left there and we took in
back in the next day to find out what was going on with that sound and
they said the brake pad was simply not
there, the car was not able to be driven and then required $460 to fix
it. EITHER they either didn't really check the car and was dishonest
with us yesterday when they let us drive off the property in a car they
described now as "unable to be driven" OR they tampered with the car
yesterday to get me back in to fix it. Either way they are
untrustworthy. I asked to speak with someone in charge, they claimed
the owner was out of town and would be gone for a while and his wife was
in charge. When I asked to speak with her I was told she doesn't deal
with the business so there is not a single person at that business for
weeks who is capable of taking responsibility for the actions of the
business.
Response from A&A The Shop
"I am sorry we were unable to make Member happy. I was in Florida for an annual training session and did not return until January 28th. I have tried to contact her several times since my return however my messages to date have not been returned. Member did make a follow-up response to the Better Business Bureau stating "I no longer believe they deliberately did something to the car and it was that belief that made me want a refund...". She was not charged a diagnostic or inspection fee and in the interest of customer satifaction was given a discount for the service. I hope now that the biggest customer concern here was that she was not able to contact me directly when the mechnical failure occured to her car. I will endevor to remedy this situation in the future as it is the primary focus of our mission which is "To be an honest, reliable Subaru maintenance and repair facility that maintains the highest ethical industry standard and customer service". I can be reached daily via our e-mail at www.aathe shop.com. Kurt Adler Owner A&A The Shop 1-907-562-3919 www.aatheshop.com"
Bailey W.
Jan 2013
The service was great. I called them last minute when my check engine light came on early Friday morning. They made space for me immediately in their schedule, took my car in as soon as I got there, showed me where my spark plugs were burnt out, replaced the spark plugs and wires, and sent me on my way. The staff was courteous and professional, they have excellent wireless access so I was able to get work done from the waiting area, they had great coffee and no television to make noise while I was trying to get other things done.
Response from A&A The Shop
"Thanks for the great review. Our wireless internet is new in the past couple of months I'm glad to have the feedback on how well it is working. Thanks for the input on the TV also. It's been a running debate on whether to have one or not. In the near future our plans are to renovate our lobby so that our customers will have an area that is even quiter so they can work undisturbed. Thanks for choosing us for your Subaru needs! Kurt Adler Owner A&A The Shop 1-907-562-3919"
John B.
Dec 2012
On the night of Dec 6, 2012 our 1998 Subaru Legacy Wagon would not start. I called A&A the next day and they said they could work on it in a couple of days and helped me arrange to have the car towed into them. They called me with the diagnosis of needing a new fuel pump and an estimate, $751.27. It was explained to me that the high cost was due to the fact that the pump was located in a difficult to reach place and for that reason they needed to replace it with a pump that was guaranteed to work for 2 years. The Shop has worked on our family's Subarus ever since they opened. They have always done good work for us.
Response from A&A The Shop
"Thanks for the review. It's great to hear from one of our long time customers. If you can believe it we are celebrating our 20th year in business this year. Thanks for your great loyalty and support over the years! Kurt Adler Owner A&A The Shop 1-907-562-3919"
Erica J.
Jul 2012
It's an independent Subaru service provider. They are awesome. I've had a couple of problems with my car and they've fixed it. They'll also give me a list of other issues that I could get fixed but they always almost tell me if they need to be fixed or if they don't need to be fixed because most of the time they can wait. I believe that they are really honest rather than giving me the whole list and saying that I need to fix them all now. I've had pretty much everything done to my car. I've had my transmission and alternator replaced in the past. Their price seems reasonable.
Response from A&A The Shop
"Thanks for the great review. Alaska driving conditions can be some of the most challenging because of our extreme weather conditions. That's why we inspect every car that comes through our shop. We definatly do not want someone under our care and guidance to drive out of our shop and have a problem we could have prevented. Thanks for choosing us as your shop! Kurt Adler Owner A&A The Shop 1-907-562-3919"
Clifton F.
Jun 2012
Great everytime
Josh P.
May 2012
I can always get in when I need my car looked at. Their shop rates are competitive with other shops rates in the area. The overall experience is excellent. They are punctual, responsive, and professional. I will continue to use this provider.
Licensing
State Contractor License Requirements
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FAQ
A&A The Shop is currently rated 4.8 overall out of 5.
A&A The Shop accepts the following forms of payment: CreditCard
No, A&A The Shop does not offer free project estimates.
No, A&A The Shop does not offer eco-friendly accreditations.
No, A&A The Shop does not offer a senior discount.
Yes, A&A The Shop offers emergency services.
No, A&A The Shop does not offer warranties.