Titan LLC Anchorages Landcape Contractor

Met with Alex early summer to get our deck re-decked with composite wood. Stated that it would be done within 2-3 days and could start the following week. Went over the price and work that needed to be done. Well 3 weeks later his “wonderful” sub contractor shows up. This guy would only work 3-4 hours per day, when he showed up, reeking of alcohol. Just over 3 WEEKS LATER, he finally “completed” the job. Alex never followed up on the job, poor communication, and never came out to do a walk around that he stated he would do. No bracing was done to the deck, steps are slanted, and one of the boards is splitting where it was cut around rail post. Sub contractor helped himself to some of the extra boards that I paid for. DO NOT USE THESE PEOPLE TO DO ANYTHING!!!

We hired Titan LLC for our Spring Power Rake Cleanup service for the past 2 years, we have a large back yard and its very natural in a few areas with heavy trees and and problem areas that wouldn't grow evenly. After Titan LLC's dethatching and applying lime and watering regularly, my lawn has never been so full and green! I highly recommend Titan LLC for their knowledgable workers, and professionalism over the past years.

Talk about being proficient at what you do, excellent employees. They were onetime and left the area clean and presentable. Luckily, there were in issues and the job came out better than I could have expected.

unknown

Excellent! The crew was there 6 days a week due to an important deadline. Todd oversaw the project, added his creative vision and made sure the job was done as agreed. I now have a beautiful yard that my family and I can enjoy for a long time!

They did not do the work

5,800good estimate but other vendor was 15% less and they got the job

I first talked with Gage who came out and gave me an estimate, I was very pleased with the planter and plants that they built in the front of the house. Gage was nice enough to work with me as the project evolved. The work that they did really accented the house, Gage had some great ideas that I had incorporated into the landscaping design. Titan is a great company, they worked with me through the design changes and did really beautiful work. I would recommend Titan to anyone who is looking to set their project apart from the "normal" landscaping work done around town. They were professional and punctual, Gage supervised the job and made sure during each phase that work was what I wanted. Great company!

I can't comment on cost or quality because I could never get Titan to provide a bid to replace our fence. Initiated contact about two months ago. They sent college student with little to no experience and he just didn't have the knowledge to recommend a credible solution (not his fault since he's new). I asked him to send over a more experienced rep, and to come along to gain knowledge. Waited two weeks without response. I called the office again. College student had returned to school without passing along the message. I was assured they'd send message to Bryce to contact me. No response for another two weeks. I called again and left message. Received a call from Bryce and he said he'd come over that day or next. He later called to say he had to coach a hockey game that night and asked to move to another day. That day came and went. Another week. I called yet again. Office person called and spoke with Bryce while I was on hold. She assured me that Bryce would call to reschedule. Two more weeks without response. I've never found it so difficult to try to give a contractor my business--thus this negative review. Again, can't fairly speak to price or quality, just to near total lack of responsiveness.

Titan sold me topsoil full of broken glass, some pieces (8 and counting), that are about as big as half of the size of the palm of my hand! (I have pictures on diffrent review sites of the bigger pieces). I have have found many more (near 50 and counting) that are very small, chips of glass. As a resolution they rejected my proposal to cover the soil with sod (of which I offered to pay the difference of what I had planned to spend on hydro seed), or come remove the glass and topsoil and refund my money. Instead they made a ridiculous offer of a discount on hydro seed, which I rejected siting the danger of having untold amounts of glass in my yard that my children will be playing on. They seem to have no regard for my family's safety or the integrity of their business. Avoid using this company at all costs.
They even went as far , in my final correspondence with them, to suggest that the glass could have already existed on my property. This was a surprise to me be because up until that point they had been at least apologetic for the glass, even if completely unwilling to do the right thing and make it safe. My assumption is that this was suggested as legal posturing in case I did end up filing a law suit, which I still hope to avoid, depending on the outcome. At this point they have stopped responding to my e mails, but I still hope to find resolution through the better Business bureau. All I continue to hope for is soil that will grow grass that my children can safely play on.
I can not find a place to include my picture of the glass here, but they are pretty scary looking, as you may imagine.

unknown

Terrible customer service.

October 2013, my really old back fence blew over from severe winds in Eagle River. I called Titan, among other companies to see if they could come out for an estimate. I initially called on Sunday, the 13th. Titan called me back the next morning promptly. They let me know that they were gearing down for the season and would not be able to come out until the spring. I was disappointed, but understood since is was October, in Alaska. The person I spoke with was very courteous in her explanation and she offered an option for taking my name, number, and property address and putting me on a work list for the spring to have them come and do an estimate. I thanked her and chose to decline.
I have begun the process over of calling contractors to get my fence fixed this spring, April 2014. I called Titan on Easter Sunday and left a message for someone to call me back. Meegan, from the Titan office, called me Monday morning to make arrangements for an employee to come and do an estimate. Chris Zeman called me from Titian a little bit later and we set a time of 0730 04/24/2014 for him to come to my home for the estimate. Chris and Meegan were both very helpful, cheerful, and professional.
I have two quirks that I want to mention. 1. It is not appreciated when arrangements are made with someone to be somewhere at a certain time and then you call them exactly one minute prior to your impending arrival to say that you are somewhere else and unable to make your committed time. 2. On a professional level, it is not a common practice to use a text message to communicate with a potential client unless they requested being contacted by text message. Perhaps I am nit picky, but there you are.
At 0800 on 04/26/2014, Chris promptly showed up for the measurement and viewing of the worksite. He was professionally dressed, in a company truck, with business cards in hand. Chris took the time to ask about how I wanted the new fence to look and asked a lot of questions to get specifics. I let him know I wanted my fence screwed together and brackets to hold it together rather than toenailing. I guess this is a common practice but I don't like the look. And in my opinion, screwing the boards together will make for a better held together fence. Chris asked about an as-built survey for the property, which none of the other contractors asked for. I thought that this was important and showed a level of knowledge to be appreciated.
Chris let me know he would have an estimate for me by the end of the day. He called me with a question about the height of the new fence to match the height of the existing fence we have already have on the property. By 1030, Chris had a proposal typed up for me. Wow! I am very happy every time a professional keeps their word. It shows that they are ready to take on the job. I let Chris know that there were other bids that I was waiting on and he also let me know that Titan would be a bit flexible on price to come within a few hundred dollars of the other bids. They want the business!
My husband and I chose Titan and came to terms. On 05/05/2014, I woke to the subcontractors getting started on work first thing in the morning. I reiterated to the subcontractors what we wanted to happen and he asked a few questions. Then he got straight to work. It took a day to dig all the holes for the new fence posts, a day for setting the concrete into those post holes and letting it dry, and two days to actually put the fence together the way we requested. When the fence was being put together, the guys on the crew realized that because of the height of the fence the concrete they had poured was not sufficient to carry the weight of the fence. They re-dug around the original concrete and poured more so that it was the right measurement for the height of the fence. Phew! Crisis averted! The digging of the holes would not have taken so long if the previous contractor hadn't dumped their old concrete into the ground at the end of the fence. Titan's crew not only dug it all up, they hauled it away with the rest of our rubbish. That was not part of our contract and they went above and beyond for us! The only thing Titan was not able to do was to tie in the new fence to the fence on the park side of our property. They would have needed permitting for that so we opted to not have them do the tie in.
All that was left was to buy and install the gate lock for the doors on the fence. The subcontractor went to buy a basic set. My husband went to Lowe's to choose something that he would like and ended up purchasing that instead. When the subcontractor came back with the basic set to install, my husband told him that he preferred what he bought. Chris from Titan was made aware and let us know that if we let him know how much they were that he would deduct the difference off our final bill.
We left for a vacation the following week. Chris followed up with us to see how we liked the fence and was there any last touches to be made while we were on vacation. Chris has made working with Titan easy and seamless. I did not love the texting at the beginning of the work relationship, but that being said, everything else I have needed has been answered to right away.
The fence is beautiful!

I ordered 5 yards if topsoil for my garden. They delivered 3 yards and it was full of rocks. I am still sifting and picking rocks from this dirt. I called and left two messages on the owner, Todd Christianson's voice mail and never got a return call. I was very specific in my complaint in the messages.

.

August 4 I called Titan to request an estimate. August 6 I got an email from Bryce saying and quot;my schedule is typically open anytime from 10-4and quot; and and quot;when would be a good time to meet you?and quot; I responded that day asking for an appointment on August 12 at a particular time. I heard nothing so wrote again August 13. Received a response saying and quot;I was out of the office yesterday (the 12th) to which I thought, huh? How about all those days in between. So....we set up an appointment, he came on time, and said I would have the estimate within a few days. Ten days later, still no estimate received so I called to see what was going on. Bryce assured me he would look into it and the estimate would be forthcoming. Two months later, still waiting.

Response to quote request was very quick. Neighbors who used them...their fences went up very quickly. Finish work looks awful.

They came out the same day, on time, and were friendly. Product was good.

Bryce told me I would have an estimate via email by Tuesday. That was probably at the end of July. I am still waiting. I emailed but never heard back, and I called and actually talked to Bryce, who assured me he'd check on why I still hadn't received my estimate. I have still never gotten an estimate.

Fence looks great. They even came back without being called back to readjust the gate.

The quote was made promptly and was very reasonable. Excellent communication throughout. Nice crew and very good work. Work was performed ahead of schedule based on a schedule opening.

They did great service, on time and easy to gets he of.

Bryce from Titan came out one evening to give us an estimate on constructing a fence. He was extremely professional and answered all our questions, including some we didn't even know we had. When I first called the company about getting an estimate, the guy in the office was very friendly. Bryce called that afternoon and we set up an appointment. After emailing us the bid the next day, he followed up to make sure wed received it and to answer any questions. Titan's bid made our decision a tough one. We will definitely remember their professionalism, courtesy and promptness for any other future projects. Titan was great.

Office personnel were nice and very responsive, a rep was easily scheduled for an estimate. The rep who performed the estimate was very professional, knowledgeable and seemed very willing to help by combining 3 small projects into one quote. We were impressed and didn't pursue other options because of the time of year and difficulty of getting work done before the snow.
After about 2 weeks we received the followed email from the rep who performed the estimate from Titan in response to a second phone call asking about the estimate.
and quot;I did not know this was still under my supervision, I had placed this on the desk of my supervisor at the end of that day for his review. Unfortunately we will be unable to assist you with your project as I do not currently have any employees properly trained for this type of work. Most of it involves actually scaling the tree and cutting it off limb by limb before bringing the whole tree down. I would have to sub-out this procedure and at that point it would be more cost effective for you to go through a tree removal contractor. I do recommend using Gage Tree Service or Tall Trees and please reference that we sent you their way. I'm sorry this took so long to get back to you I did not know that someone had not replied to your bid. If you still have any questions please feel free to contact me at my number below. I appreciate the opportunity to bid your project sorry we could not assist you at this time.and quot;