Scooper Trooper LLC

"[Member Name Removed] Our office apologizes again for the issues you have experienced, we did not realize you felt the service was never done completely. Notes in your account indicate one instance from your first service that was corrected to your satisfaction, but no other notes. If customers let our office know of issues with missed waste we are always happy to send a worker back to address concerns. Regarding the field worker entering and leaving your property, this is a difficult situation for all involved as our office followed the standard issue resolution steps multiple times without success. The employee had been reprimanded and reminded after each call you made, with no change to his behavior it appears. The end result is that the employee will no longer be working for our company. As you mention it can be difficult to find and retain decent, quality employees, and there is only so much our office can do with a defiant employee before having to select a new applicant, which is what will be done in this situation. Our office just apologizes that your account had to be the one to experience these drastic steps. -The Scooper Trooper Team"

"Thank you so much for the kind words! We love hearing from our customers and we look forward to a continued beneficial relationship."

"Lynda, welcome back to the service! Thank you again for all of the kind comments, it has been a pleasure having you as a customer all these years."

"[Member name removed], thank you for the flattering review, we appreciate your business very much and look forward to a continued service relationship."

"(removed member name), thank you so much for the kind words. We are glad to have had you on our weekly schedule these past years, and appreciate your business very much. If there is anything our office can do to make your service experience better, please do not hesitate to let us know."

"Respectfully, (removed member name), you previously listed a JBER address which we have never serviced, and you now list a Palmer address; We do not service in Palmer. Furthermore, our records indicate no service has ever been provided to you, or anyone under your surname. Please remove this fraudulent review, as it has no merit, due to the fact you have never utilized our services."

"The competition does charge a flat rate when you sign a yearly contract, but be prepared to pay for snow-days even when they do not come out, as they will not be crediting you for those. This is actually our basis for extra-time charges, as the weeks we credit eventually need to be addressed. In all cases snow-credits over the course of Winter will outweigh any extra-time charges. (extra charges are only ever charges in Spring during thaw)"

"Billing extra is clearly explained beforehand, as stated in the details of the coupon when purchasing, and when initially scheduling service, any extra time spent will be billed additionally. Many customers using this coupon are under the impression they can leave their dog yard uncleaned for an entire Winter, purchase a coupon which is strictly for weekly maintenance, and not pay any additional when their yard needs a full Spring clean. This is obviously incorrect, and we have specifically noted this in the details of the coupon. Regarding the issues with the initial visit, our office was contacted about the extra time spent cleaning in ice/snow, this was discounted at the customers request, so there is little logic in continuing to complain about a situation our office was told had been resolved."

"Our customers only incur overtime charges during the spring if there is extra waste from cancelled service in the winter. We generally cancel our service during the weeks in the winter when there is too much fresh snow for us to see any waste, and credit those weeks back to our customers. When the snow melts in the spring we have to spend extra time cleaning up that previously covered waste from the cancelled weeks in the winter. Regardless of the size of the yard, if extra time is spent cleaning the extra waste from the winter, extra charges do apply. In virtually all cases, savings from snow credits over the Winter outweigh over-time charges in the spring. Unlike other services in town, which charge for winter service regardless of whether they come out in a given week or not, we feel that this is the fairest and most economical system for our customers."