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The employee was courteous and helpful. He completed the job in less time than anticipated.

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They didn't clean the broken glass out of the car very well.

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I've actually had mediocre services from them.  I've had one or two horrible times and the rest haven't been so bad.  That experience was awhile ago in 2010.  The interactions I have had recently aren't that bad.  It was free because it was through insurance. 

I've had mediocore service from them. One or two really bad times and then the rest not so bad.
The last time was a repair. It was free under insurance. For windshield chips I recommend them, not so much for windshield replacement.
They could have cared a little more when the employee screwed up the windshield the first time. I've been using them since 2009.

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I am really impressed, I made the appointment at 1:00 in the morning on the internet ( night shift worker).

Matt was at our home at 9:00 am that morning, picked up the car, took to shop, replaced windshield, vacuumed and cleaned all windows then returned car way ahead of schedule....

I have never experienced this level of service, EVER....

The price was also very competitive with other companies. We will always go to SAFELITE for our auto glass needs....

During break-up this year, the ML-55's windshield was struck by well over a dozen rocks.  Since we'd had chips repaired 2 or 3 times during the 13 years we've owned this particular SUV, we'd been told the windshield really needed to be replaced this year, not simply repaired.  Safelite had come to our home twice before -- once to repair chips, once to replace a windshield, on two other vehicles we own -- so I knew they would do a great job, arrive when promised, and do all the paperwork necessary to have our insurance pay their bill in full.  The whole transaction was incredibly convenient, professionally handled from beginning to end, and the windshield was installed perfectly.  There were two possible problems, if you could really call them that.  My husband found some slight mars on the front quarter panel which need to be buffed out, but we don't know for sure the mars were caused during replacement of the windshield, so ?  A wire is now hanging down from the headliner, which we finally figured out was part of an after-market navigation/sound system, but we also don't know if replacing the windshield caused this since the wire wasn't discovered until a couple of weeks after the windshield replacement.  The fact that the company which installed the nav system is no longer in business makes it impossible to answer that question.  In the end, the "problems" couldn't be definitively linked to the windshield replacement, so we never even contacted Safelite about them.  Every Safelite employee I dealt with, and even those behind the scenes that I never spoke to but made sure the job was completed with the least possible inconvenience to me in scheduling the service, verifying my insurance coverage, and then billing my insurance company, did a superb job and I will absolutely be grabbing my laptop and navigating through to Safelite's website the next time one of our vehicles requires glass repair or replacement!

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A neighbor helped me cover it with plastic but at 15-below the ride to work that next morning was pretty uncomfortable. I searched the yellow pages then Angie's list and decided to call Safelite and they got me an appointment the very next day. When I arrived I was immediately met with an offer of warm coffee and told the technician would be out very soon which she was. They pulled the car in and brought me back to examine the damage and to explain step by step what would happen and how long it would take which I appreciated very much. As I sat and waited I couldn't help but be impressed by the lengths the person on the phone was going to to assist a customer with getting an insurance estimate, setting an appointment that was convenient for them but didn't sound very convenient for the shop. Then, within the promised 90 minutes I was back on the road with a brand new window and a promise to them that I would spread the word about the careful attention to detail in their work, the attentive customer friendly service and the fair price!

Shop did a professional job replacing the window. Only complaint was that it took over 3 hours because a previous customer was late for their appointment.

Safelite was the preferred provider for GEICO autoglass replacement. It was actually the best windshield replaced I have received. They came to my house and replaced my windshield. They even vacuumed and cleaned my dash when they were completed. And cleaned my side windows too.

Called this shop for window replacement appointment  , I was given an appointment the same day.  Drove the van to the shop left it, and about 2 hours later I was called  and told the van was ready. Fast turnaround !!!