Premier Roofing Co.

"Thank you for your review of the roof replacement work that we performed for you this summer. We appreciate that you shared your experience. I am pleased that the quality of our workmanship met your expectations. I am perplexed with regard to the "C" grade that we were given for price. We provided our initial cost proposal over 8 months before the actual work was performed, and we even had our supplier extend the courtesy of waiving a second material price increase that was in effect when the Member decided to move forward with the work. The choice to have our company perform work, for the fully disclosed cost, is always the customer's decision. I do believe that it warrants mentioning that our specific work, roofing, is rated as the 6th most dangerous job. Accordingly, our industry pays some of the highest insurance and wage rates. Thank you again for your feedback. Tracy Jones Premier Roofing Co."

"Thank you for taking the time to write a report for our company! Your complete satisfaction is extremely important to us, and we are so pleased to hear that we exceeded your expectations. "The golden rule for every business woman/man is this: Put yourself in your customer’s place." ~ We do, each and every job."

"Thank you for taking the time to write a report for our company! Your complete satisfaction is extremely important to us, and we are so pleased to hear that we exceeded your expectations. "The golden rule for every business woman/man is this: Put yourself in your customer’s place." ~ We do, each and every job."

"Thank you for taking the time to write a report for our company! Your complete satisfaction is extremely important to us, and we are so pleased to hear that we exceeded your expectations. "The golden rule for every business man is this: Put yourself in your customer’s place.""

"Thank you for taking the time to write a report for our company! Your complete satisfaction is extremely important to us, and we are so pleased to hear that we exceeded your expectations. "The golden rule for every business man is this: Put yourself in your customer’s place.""

"Thank you for taking the time to write a report for our company! Your complete satisfaction is extremely important to us, and we are so pleased to hear that we exceeded your expectations. "The golden rule for every business man is this: Put yourself in your customer’s place.""

"28-June-2011 As our company just registered on Angie's List this date this is the first opportunity that I became of, or read this report. Our company was contacted by the homeowner on 12-August-2010 to request an estimate to repair wind damage on his roof, and to try to determine the source of leakage that occurred over the front door during winter break-up. A detailed written proposal to repair the wind damage was submitted on 16-August-2010, outlining the scope of work (remove & replace damaged aluminum ridge vent and replace missing shingles) and the total $495 cost to perform the repairs. The homeowner was advised that the estimator's experience with his particular style of home suggested that the winter leakage over the front door was occurring as a result of condensation from the dormer above the leak area. Additionally, the homeowner was advised that it would be more cost effective to address the infrequent dormer condensation issue at such time when the roof was ready for replacement in the next few years. The homeowner was even provided a bid for roof replacement to use for future budgeting of this work. I am perplexed with regard to Member's dissatisfaction with the price of the work; our written proposal clearly stated the total cost of the work. The estimates that we provide are free of charge, and Member was under no obligation whatsoever to have this work performed. We do not ever call our customers after we submit our proposals to either inquire about our bid status or to pressure for approval, instead we allow our customers the freedom to make an informed decision, and then contact us if they choose to have our company perform work on their behalf. Member did approve the work in accordance with our proposal and requested that the work be performed sometime after 01-September-2010 since he would be out of town. Our work schedule was delayed by a couple of days due to several consecutive days of rain; however, our customers are fully informed when they approve work that our schedule is contingent upon weather delays beyond our control. The work was completed on 07-September-2010. As an aside, Member stated that the work was less than 1 hour, which is simply not accurate. Our employees' time starts when they leave the office, and includes pick-up of the required material, travel to the jobsite, performance of the work, and ends when they return to the office from the jobsite. I am disheartened that Member was apparently not 100% satisfied with our services, and I am equally dismayed that this report I happened upon today was the only expression of his discontent. It is always our objective that our customers have a completely positive experience and will recommend our company without reservation. Premier Roofing Co. Tracy Jones Co-Owner"