Petlover Petsitting
About us
Your pet's comfort and well-being are my objective and PASSION; providing you with peace of mind and heart while you are away, is my business!!
Business highlights
Emergency services offered
27 years of experience
Services we offer
Dog walking; daily checkins for dogs, all other small animals; homestyle boarding at Petlover's for pets under 30 lbs; sleepovers at pet's home to maintain their routine; pet taxi all things pets!!, cats, ferrets
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.619 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 5% | ||
| 5% | ||
| 0% | ||
| 5% |
Showing 1-19 of 19 reviews
June C.
Jul 2017
I would always give her an A. I have been using her for 5 years so I would use her again.
Nina B.
Sep 2015
unknown
Deborah W.
Aug 2015
This person, seemingly knowledgeable about dogs, kept changing prices, policies. When I came home early, I discovered she'd been using the kitchen garbage can to put dog waste in, then returning it to the kitchen. When asked about it, wouldn't answer. Also moved things around in the house (taking off shelves, putting in cabinets, opening packages, etc.) Refused to follow written instructions re dog care, preferring to do whatever she wanted.
Ariel G.
Mar 2015
unknown
Al S.
Apr 2014
unknown
Jerry L.
Feb 2014
We used this service twice so far and had a wonderful experience. The owner Desiree is a top professional and is great with the animals (3). We came home to a clean house and happy pets.
Billie A.
Nov 2013
We are using the service in Dec. I will let you know.
I called from Seattle, halfway though our flight to New Orleans and she hadn't even arrived. It was after 9pm and she knew we expected her to feed them by 5 pm. When I told her this, she got nasty with me on the phone. She tried to say it was because we had our flight changed by airline and she had made other plans. I gave her the changed info 2 months in advance and I have the emails to prove it. She also came that Monday, we left on Friday, and never said a word about her plans. I was very upset and crying. Very disappointed.
I called from Seattle, halfway though our flight to New Orleans and she hadn't even arrived. It was after 9pm and she knew we expected her to feed them by 5 pm. When I told her this, she got nasty with me on the phone. She tried to say it was because we had our flight changed by airline and she had made other plans. I gave her the changed info 2 months in advance and I have the emails to prove it. She also came that Monday, we left on Friday, and never said a word about her plans. I was very upset and crying. Very disappointed.
Response from Petlover Petsitting
"While I appreciate Mrs. [removed member name]’ feedback and I am sorry she was disappointed with her service, nothing changed with the service I agreed to provide. I believe when I spoke to Mrs. [removed member name]on the phone before even booking the appointment, she indicated her departure date was December 13, and I advised her I was booked until the evening of the 13th. She said that was fine, they were leaving late so we booked the intro appointment. I am referencing my intake notes of the October 15, 2013 [removed member name]/PetLover introduction meeting, for which we discussed the [removed member name] departure time and my schedule. Mrs. [removed member name]advised their departure was late and I indicated it was perfect timing as I would be closing out of another house in Anchorage at 8 p.m. (booked October 11, for December 6-13) and go directly to her house in Eagle River, expecting to be there at 9 p.m. (“9pm” is clearly written next to departure date with a square around it). Mrs. [removed member name]was fine with that. At some point Mrs. [removed member name]did call to advise they had changed their departure from late p.m. to 2-ish p.m., I was not aware that meant I was supposed to adjust my schedule/other clients as well. I did drive out to Eagle River to pick up keys on Monday, December 9. I had no change to my previous schedule to advise her of. We did experience a snow storm the night of December 13, with near white-out visibility. I did speak to Mrs. [removed member name]when she called, (around 9:20 p.m.), as I was navigating the roads to her house. While I do not believe, nor was it my intent to be “nasty” to Mrs. [removed member name], I did tell her I understood her concern but I did advise her in October that I would at her house later and this was not new; I was on my way to her house right that moment; and it was snowing pretty heavily so I was having a difficult time trying to understand why I was being yelled at on phone and trying to safely get to Eagle River. I arrived at the [removed member name]house about 9:35 p.m. on the scheduled service date."
Donna M.
Aug 2013
i highly recommend this service. They are ethical and reliable. I can't say enough positive things about PetLovers. I'm so glad I found them.
Paula P.
Aug 2013
I am a very private person and was very concerned about someone I did not know staying in my house with two dogs (the kids). After the first contact while I was on vacation by Desiree I was completely at ease. We received updates and photos every few days and I came home to a house that just might have been cleaner than when I left! I was extremely pleased with her level of service, professionalism and attentiveness to our dogs and their humans. I would highly recommend this company to anyone who needs a reliable pet sitter.
June C.
May 2013
I like several things about it. Not only are they extremely attentive, they call back with a lot of feedback and I like that.
Kelly K.
May 2013
This service is great. They take very good care of my cat. I have no worries when I am away.
Myrna J.
May 2013
Desiree is very professional and did a wonderful job caring for my furry family members. She has taken care of my pets twice before. I really appreciate the time she took to ask about my pets likes/dislikes/habits/etc. You can tell how much she loves animals in the first few minutes of meeting her.
William F.
May 2013
Excellent! We love Desiree, this is her second job with us and we will use her services again this month. From the moment we met Desiree, we knew we had found a pet sitter for life! I know straight "A's" looks suspicious, but honestly they are deserved!
Molly M.
May 2013
Very well She stayed in home with our guys and it went well
Dave T.
Apr 2013
Very well, as expected.
Deborah J.
Apr 2013
In one word, awesome. Desiree is the best - she texts me with reports as needed and when I'm out of town and missing my pets, sends pictures. I consider myself very fortunate to have her available for pet care.
Todd B.
Feb 2013
I've used Petlover Petsitting numerous times in the past 6 months. Desiree is professional, reliable, and truly loves pets. I recommend Petlover Petsitting without hesitation, and will use again the next time I'm out of town.
Charlene V.
Oct 2012
Desiree was fantastic. She kept in touch with us throughout our trip and sent us photos of our cats so we could see how they were doing. She also sent a personal note before we left and a welcoming note on our return. We highly recommend her and will be using her again. I did not have to worry at all about our pets during our absence.
MIchael B.
Sep 2011
We have been extremely pleased and have used this service many times.
Licensing
State Contractor License Requirements
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FAQ
Petlover Petsitting is currently rated 4.6 overall out of 5.
Petlover Petsitting accepts the following forms of payment: CreditCard
Yes, Petlover Petsitting offers free project estimates.
No, Petlover Petsitting does not offer eco-friendly accreditations.
No, Petlover Petsitting does not offer a senior discount.
Yes, Petlover Petsitting offers emergency services.
No, Petlover Petsitting does not offer warranties.