Microcom

Quick quote and install.

This company has poor communication, charges costs that are not disclosed in their contract or verbally. They are also not timely in their service. After setup up of our internet service in a remote village in Alaska, they added additional charges to our invoice for travel related expenses that were much higher than our quote. The amounts they added to our invoice for flight, per diem, hotel stay etc were cost more than they would have if we had set them up ourselves. When we asked for copies of the receipts to back up the charges on our invoice that we need since we are a business, we were met with hostility and lies by various members of management. We asked for a refund or credit for the amount that we were overcharged, and have still not received a response. We are lucky that we are a business and could afford to cover these charges while we are are disputing them. If we were an individual with more limited resources, the additional charges that we incurred could create hardship. The lack of integrity of the management, employees, and the owner (who has been CC'd on every email and has never replied) makes me not want to recommend this company to anyone. If you are in need of satellite internet, save yourself the headache and go with Alaska Satellite Internet instead. Same products, better managed company with honest employees who focus on and know proper customer service.