Enter a zip code and get matched to businesses near you.
Founded 1982 • With Angi since August 2010
6641 Wes Way
Anchorage, AK 99518
Service Provider ResponseI am sorry to hear our time was not that fast and accommodating for you. You called Friday the 19th we came out the following day Saturday the 20th on Ken's day off to get out and look at the work in question. He then got the BID back to you on Wednesday night, I see we resent the BID on Thursday due to a misspelled letter in the email. We do apologize that the BID wasn't back to you in a timely fashion. I just would like to point out a few things you left out 1) The detail was of no charge to you, 2) This was on his day off, 3) This is not a simple repair it's a complete remodel of a bathroom, so with this being said it took additional time. Yes, you did call on Tuesday and ask about the BID the lady on the phone said you would have it today or the next day we complied to ALL this, but with a simple mistake in an email it caused a delay in time. However there was a BID to you within 5 Business days after you called House Surgeons. But Thank You for your interest in House Surgeons and Sorry that House Surgeons couldn't satisfy your needs.
Service Provider ResponseWhen confirming a door that is ordered by the CUSTOMER it's good to tell the contractors which door is being ordered due to discrepancy in measurements. When it comes to a slider and French door they are NOT the same in measurements. Yes measurements were given to Timberline, but when a customer orders a door they become responsible for the order NOT the contractor, so the measurements should have been FULLY confirmed by the customer. NOW if the contractor ordered the door they would have confirmed ALL measurements before installing. WE installed a CUSTOMER purchased door that goes to show a PROFESSIONAL should take care of millwork products or at least get someone to make sure ALL is correct before purchasing a door. I will no longer comment to another email from this customer above. There is more to be said, due to all her accusations about the time frames are WRONG. If she did not like the work or product then why did she ask for House Surgeons to come back to her home, Timberline would have no problem sending someone else out, because it was a CUSTOMER purchased door.
Service Provider ResponseWe at House Surgeons are astonished to hear this about the shower door. As of 12/2/2008 we were NEVER notified about such issues. If there was any problems with the install or door we would have come back out at anytime to reaccess the problem. You stated that "natural shifting" occured after the install. Well as an alaskan of 30+ years I am still not aware of when the "natural shifting" will occure, it's a natural thing for earth & land to go through. You also stated that we only give "60 Day" Warranty. Well in the CERTIFICATE OF COMPLETION contract that was signed by your husband Paul Bauer on 11/3/2008 states: "If any defects in material or workmanship shall be discovered in the work furnished or material used during the courseof the work or within ONE YEAR from the date of the certification of completion, or if such defects are laten within a reasonable time after which said latent defects are discovered, the undersigned shall forthwith replace or correct such defective work or material." And in the bottom section that's called WAIVER OF LEIN and ONE YEAR WARRANTY was signed by an employee at House Surgeons on 11/3/2008. This was given to use by Lowes the Contractor to make sure the project was completed and satisfactory. This justifies that we are relaible for any defects or issues that you have for one year or longer if the installer agrees that there was a defect in install or material. If you would like a copy I will be more then happy to email you one just email me at firstname.lastname@example.org. Sorry to hear about the second contractor for coming out twice I wonder what was actually wrong with the door in the first place if he had to come out twice. I understand the shifting of the house, but he should have just readjusted it and resealed it with the caulking and it shuld have been fine. You also state that this poject was a $2,000 project I am not aware that the project was that much. I have here a fee of $224.00 paid by Lowes the Contractor, since we are a subcontractor Lowes should have notified us with any issues or problems with the shower door. We apologize that you have been mislead on a project that should have been dealt with right away. If you have any questions my email is above.
Service Provider ResponseFirst of all, House Surgeons was never hired for this job. The customer hired a person for who works for House Surgeons of Alaska to perform the work.
Service Provider ResponseThank you for your kind comments. We really appreciate your business and look forward to working for you in the future.
Service Provider ResponseThis was an older house, so a lot of items that needed repair was uncovered after removing wall coverings. Some of the repairs, the owner chose to accomplish themselves. But overall we worked well with the customer to complete the project. Thanks for your response.
We are a company with very good experience in the area of interior and exterior painting, we have qualified personnel for our projects. More than 10 years of experience guarantee us in the market. We comply with the state requirements for your trust, we have a legally established company license, bond and insurance. we also do drywall repairs, apply texture and install laminate flooring phone number 907 201 9767
With over 20 years of experience our mission is to be a provider that brings back the personal touch with our customers. We will build a relationship that will last a lifetime after you see our quality work. As a locally owned and operated business we feel invested in our clients and constantly strive for customer satisfaction. Call or message us to schedule an estimate today!
our company has been operating in anchorage for 5 years. we used to work at california for 15 years. Also we have general contrator Lic# 133160 for remodeling houses. we are not expensive, we are not cheap, but we're good at our job. thank you
Install Ceiling Fans, Windows, Doors, Cabinets, Roofing, Garage Doors, Sinks, Faucets, Carpet, Vinyl, Tile, Laminate, Bamboo, Granite, Gutters, Dishwashers, Microwave Ovens, Bathtubs, & Countertops.
Ask for details.
House Surgeons of Alaska is currently rated 3.4 overall out of 5.
House Surgeons of Alaska accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover
Yes, House Surgeons of Alaska offers free project estimates.
Yes, House Surgeons of Alaska offers eco-friendly accreditations.
No, House Surgeons of Alaska does not offer a senior discount.
Yes, House Surgeons of Alaska offers warranties.
House Surgeons of Alaska offers the following services: Install Ceiling Fans, Windows, Doors, Cabinets, Roofing, Garage Doors, Sinks, Faucets, Carpet, Vinyl, Tile, Laminate, Bamboo, Granite, Gutters, Dishwashers, Microwave Ovens, Bathtubs, & Countertops.
Ask for details.