Fix Auto Gambell

Oh my gosh! These guys are fantastic --extremely friendly and accommodating. The gal at the front desk treated me like an old friend. First, Kekoa inspected the damage and took lots of pictures.  Then he talked to me about the level of "perfection" I was looking for (because I'd mentioned this car has other bumps and bruises). Within an hour, he had emailed me an estimate for both a perfect and a still-really-good-but-less-expensive option. That's the one I took. Next day, he called me with some good news -- the used door he'd ordered from Northwest Auto Parts was the same color as the car!  He had me come and look at it, and said he was not going to have to paint it -- just fix some minor dents and buff it. So he was able to decrease the estimated cost of repair even further!  I had taken it elsewhere for estimates, and they ran about $600 more than his original estimate. He could have not told me,and just charged what he'd originally estimated, but that's not the way they operate. I was treated like a friend he was doing a favor for, rather than just a customer.
Even the driver who gave me a ride home was friendly, intelligent and interesting.
The car was ready a day earlier than they had originally estimated, and it looked amazing. The color match was perfect (to my eye). What's more, they had washed the exterior, re-seated a windshield rubber gasket, and -- most amazingly-- completely detailed the interior, which my teenage daughter had left a total mess-- all free of charge! 
Later, I received a call asking whether I was satisfied with their work, and would i recommend them to others. I answered both with a resounding YES, and so I am indeed recommending them to you.

GREAT

I was sent to this shop by GEICO as they were paying for the damage to my vehicle.  GEICO paid 100% of the cost of repair and car rental but in order to do so I had to use this shop.  This lack of choice bothered me initially.  However, I now find I worried needlessly. 
When I brought my vehicle in I was met by an appraiser who evaluated the truck and documented the damage.  He found an out of alignment tailgate which I was unaware of.  He explained the process clearly.  We detailed a timeline for completion (this was meet exactly as promised).
Once the evaluation was completed he took me to another desk where the rental car agent was.  She signed me into a full sized truck for the duration of the repair.  I paid nothing.
I received daily text informing me of the status of my vehicles repair.  I was called to pick up my truck on the exact day promised.  I arrived to meet a professional and cheerful agent who explained the warranty and status of all repairs.  Paperwork explaining what was replaced was provided to me.  I turned in my rental truck to her and went out to examine my truck.
The quality of the repairs is impressive.  They replaced multiple parts instead of simply bondo and repainting.  It looks showroom quality and I am absolutely satisfied with the entire experience.  It was bizarre in that I had expected to have such problems with this process yet none were had.  I am very grateful.
I recommend this business without reservation. 

Eric and his crew were very considerate of my time and made sure everything was done to minimize my inconvenience. Their estimate was $50 cheaper than the other one I had done. At their suggestion I was able to leave the part to be painted and come back after the weekend when it was ready to install. I was scheduled to drop off the car for the install only when they were actually going to get to it instead of just dropping it off and waiting who knows how long like what often happens at other auto repair/services places. The install was great and when I got in to drive away I noticed they had done what amounts to a solid detail cleaning on the car after having worked on it, which I didn't even expect! Eric and the rest of the staff were friendly and helpful and the office is modern and comfortable.

Driven Auto Body did a fantastic job! They were very professional and completed work a few days before their estimated date. They worked seamlessly with my insurance company. My car looks like new. They even washed and vacuumed my car. It was cleaner when I picked it up than when I dropped it off. Another great perk about this particular shop is there is an Enterprise representative on site. I was able to pick up and drop off a rental at the shop while my car was fixed.

I had a small ding in my rear passenger door and minor damage to my rear bumper. Received an estimate for both and dropped my car off. Was told 2-3 days. On second day received a call that they had to also paint the front passenger door as well to make the paint blend and they wanted approx $200 more. Keep in mind that this was a tiny ding from someone opening a car door into my car that was completely centered in the door panel.
My car was ready the next day. The bumper looked great, almost like new. The door did not. The quality of the paint job was terrible, with visible bubbles, defects and an orange peel texture at the perimeter. In addition, there was tape left in the door jambs, and they failed to properly reattach the interior panel of the front door, which left a visible gap. I complained and the manager came out and agreed to redo it. Car was ready 4 days later. It was much improved, but not spectacular. Especially compared with the work on the bumper which was really exceptional.
The service people I dealt with were very nice, and it didn't seem like the typical body shop. But obviously the quality of the work was mixed, and my sense is that they made a mistake repairing the door, and it was this mistake that necessitated painting the front door. Frustrating that they passed this cost onto me, and also frustrating that they would send the car out in the condition they did the first time. To their credit, they were very courteous about redoing the poor work on the door. Driven was recommended by a friend who had very good work done by them, so it seems like they might have some quality control issues.

They were very quick and professional about getting my car repairs appraised and helped me understand the process as well as my options with insurance

Lowest estimate by two hundred dollars. Brought car in on a three to four day estimate of time. Ready late next day.
Cannot see damage, paints match. Will have to wait to buff out, but paint/finish match seems excellent.
Did what they were supposed to do for less money.

*** As a follow up worth mentioning, I have returned to Driven Auto twice in the last year and a year later to have them take care of a piece related to the work that was done originally. One was the bottom trim on the drivers door had lost its adhesion and the other was a touch up on a very small imperfection that I just couldn't live with. They gladly and quickly accepted the work free of charge and without question. I was in and out of the shop in under and hour on both occasions with the work completed to perfection. They were as courteous and professional as they were a year ago.***



The Initial inspection was made together with a Driven Auto

representative on a walk around of the vehicle. The inspection was

talked through in detail. He told me what pieces would need to be

removed for proper replacement, what seals and decals would need to be

replaced and what could be reused and the time involved in each

process. After the walk through I had a clear idea of exactly what was

going to be done from start to finish.

The estimate was done on

the spot within about 20 minutes. I had damage to both drivers and

passenger side door panels and requested an estimate for both sides at

around $3200. I took the estimate home to think it over and shop

around. I did find a few shops that could beat the price, but the

estimates were not as detailed and to tell you the truth, for whatever

it's worth, I just got good vibes from Driven. They were not at all

pushy. In fact they encouraged me to take the estimate home and think

about it.

Despite the higher price tag, I ended up going with Driven Auto because:

1. They showed respect for my time with a quick, yet detailed estimate and

explanation. The receptionist was courteous and got me to the correct

personnel quickly.

2. They promised a timeline for parts ordered and repair time. (Both of which were over estimated. The parts were to

arrive within 14 days. They arrived in six. The labor was to take up to 5 days, it took two.)

3. The paperwork was completed quickly and with a detailed price breakdown.

4. They run a very clean shop.

If I were to give any advice should you choose Driven Auto and would like

to rent a car from the Enterprise rental that is onsite, do not wait to

rent a car on the morning that you drop off your vehicle for repair. I

walked 7 miles to work faster that it would have taken me to get a car

that morning. I don't know it it was an unusually busy day, but there were approximately 10 people renting a car

that morning and one attendant. I did not bother waiting.

In the end, I was impressed at the efficiency, quality and no nonsense,

respectable approach to the entire process. The finished product was practically

flawless. I really did scrutinize the repair and found it difficult to

find any imperfections even knowing exactly what they had replaced.

It's been 4 months since the repairs were made and I still could not be

happier.

Also, the interior was cleaner when I picked it up

than when I brought it in and the exterior as well. They even Armour

All'ed the dash and vacuumed the cracker crums out of my children's car

seats.

The service was good. They had great rental vehicle options and met me right at the body shop. They gave me regular updates and were true to their work. The price was fair and the customer service was good. I was happy with their service.

They were very reasonable. They were very professional and did a quality job.