Drain Masters Inc

We discovered that our sewer lines are cast iron and almost 50 years old. Drain Masters came out and inspected the entire sewer line from the house to where it connects to the city sewer line. They let us watch as the technician ran the camera down the line and pointed out where existing issues were and spots that were likely to become issues in the future. They explained what we were seeing in detail, how issues happened, and what could/would happen if the issues were left as-is. The two gentlemen that did this inspection, Henry and Gerald, were very professional, considerate, and knowledgeable. They were very patient in explaining things to me and made sure I understood what I was seeing. Once we agreed to have them line the pipes to restore them, they got us on the schedule quickly. The crew that came in to do the work, Roger and Ian, made sure that I was kept informed of the progress, didn't mind that my dog kept laying down right in their path - his way of getting more attention :-) - and were focused on making sure the job was done right rather than just getting it done. I was very impressed with the entire process and all the individuals involved. I will definitely use them in the future and I recommend them wholeheartedly!

Great! The technician inspected the drain and was able to determine the problem. Unfortunately, the problem was not with the plumbing but rather the garage floor slab. The technician was able to recommend another company for the needed repair.

Great service

fast and easy. On time and professional.

In one showerhead new parts had to be ordered. The job has been scheduled to be finished Monday.

Great! They were prompt & professional.

We are always confident this company will fix our problems and we have never been wrong. We will always recommend Drainmasters.

Perfectly. These folks are always reliable, always courteous, always quick to respond. I will go to them every time!

We called Drain Masters and they came out that very day and had me draining like it was a fresh build.

From the first phone call to the tech who came over, top notch service.

Great job! He took the time to explain what the he was doing and what the issues were, what should be done to prevent future problems. Very professional. Nice to have someone who is competent.

The technician was prompt, professional and very knowledgeable. He had that clog out in no time at all. He also reminded me of veterans discount before billing me. That guy was awesome ?? A definite reference to all my friends!

The crewman was totally rude and said right away, 'I have anther job I need to be at', I had told him to get closer to my unit he needed to drive to the other side of my building, was in a big hurry and had my toilet pulled up fast , I asked about if I was going to get another floor seal put in when he finished and he got nasty and told me to leave the area so he could get his job done, I did not realize till the next day while I was out his site he had gone into my shower and set the hot water mix valve out so I had no hot water when I tried to take a shower, I found this out by trial and error, this worker was totally rude and vindictive, I do not recommend Drain Masters as they have very rude techs, this was totally mean to me and I don't understand why this had to happen

The employees are professional, courteous, and patient (we had a lot of questions). We have an older house (built in 1971) and our drains, pipes, and sewer can be a nightmare! We tried numerous companies in the past but only Drain Masters took the time to find the root of the problem (years ago) and since then they have helped us in numerous areas of our home. We have dealt with several different employees from this company over the past decade and every single one of them have been extremely helpful.

Requested pipes to be snaked, but determined septic needed pumping. They were prompt, professional and succeeded!

Great. Cleared the blocked drain and fixed the problem. Great experience.

The work was done quickly and fixed the problem.

i called to schedule appointment on a Sunday and the man who answered was very nice and professional, and they got me in the next morning. Gave me a 10-12pm window and was here by 10:10! Prompt, clean and efficient. The man who came was very nice and descriptive of my situation which I appreciated. When he left I even went to put back the few things I'd moved for him to work and they were already put back! I expected a mess (that we usually are left with after a contractor) and he even wiped up his puddle marks from shoes from my tile entry when he exited. Overall great service! I've had this same company do work on our bathroom couple months ago and again, great same service. They explained everything to me before performing any work and gave me less expensive options in detail so I understood and didn't just pay for unnecessary maintenance. Thank you Drain Masters/Denali Drain & Sewer!

very very very well

Great. Tech determined there was no clog but was able to modify the stopper system for our 1980s toilet by cleverly combining two different systems to improve performance.

Since it was not an emergency, I called in the morning. Drain Masters' dispatch person said it would likely be late afternoon, but they got to us sooner. Daniel got started before he even came in the house, by locating a cleanout outside. When he came in, he put on booties to keep our floors clear. I briefed him on what I knew and he kept me informed as he figured things out. It turned out that the basement sewer backflow preventer valve had been taken out and improperly reinstalled (reversed) 6-months earlier during a sump pump repair job by a different company. Since we rarely used the basement bathroom, it wasn't noticed until this week, when it backed up onto the floor. Daniel showed me the problem and reinstalled the valve correctly. He then snaked out 75 feet of pipe which he said all looked clear. Then he tested the drains, cleaned up his workspace, explained the pipe layout in my house to me, and gave me a full written report on an emailed invoice. All totaled, 45 minutes and with a senior discount.

The owner cleared the blockages, then suggested we have him run a camera through the piping to the septic tank. We discovered that the piping to the septic tank had come off and was lower than the tank inlet. The owner then showed us the septic tank had flaws, and the grade from the septic tank to the leachfield was not as steep as it should be. We had just bought the house, and an engineer had signed off the that whole system was in good working order. We learned that the engineering practice for homes is to merely do a leachfield drainage test, and did not include a look at the septic tank.

It went well.

They showed up within an hour. Was very professional and did a thorough job. And my hubby was happy because they helped him put the washer and dryer back in place.

I've used them twice now.