ALASKA WOODCRAFTERS

I’m sorry to say my experience with Alaska Woodcrafters was beyond disappointing. Two stars because, as another reviewer wrote, I did get my cabinet back. After TWENTY MONTHS. I brought a 100-year-old pie cabinet up from the Midwest and chose this business to restore and refinish it. Owner came to my house to see it, gave an estimate, picked up the item and half the payment in December 2019. I finally picked it up today, in July 2021, and while I understand there was a lot of cleaning, stripping, and repair, I still need to touch up the paint and get new hardware put on part of it. In other words, it’s not completely done. Communication at the beginning, in 2019, was ok. Other big projects took priority; not being in a huge rush, in hindsight I was too forgiving about that. I certainly understood a delay in spring of 2020 when everything shut down. But in July 2020 I stopped in to see the cabinet and choose paint. At that time I was told it would be done in two weeks. No communication again until September, when I was told it would be done in two weeks. No communication again until November… this went on and on, every time being told it would be done in two weeks. I would never recommend this woodworker for an individual piece or project. If you’re crazy enough to go with them anyway, get a finish-date or delivery date in the contract and find a good lawyer.

Would use this fine craftsman anytime.

excellent. Everything works perfectly and the shop did a fantastic job.

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Mr. Poole of Alaska Woodcrafters was very professional, efficient, and understanding. . The recliner that my husband uses all the time  stopped working.  Mr. Poole  was able to determine what the problems were right away.  He did not need to take the chair from our home but returned the next day with the needed parts and repaired it for us.  We would definitely call on Mr. Poole for any further furniture repairs and highly recommend him.

We asked the owner of Hardware Specialties who they would reccomend for a job like this and she immediately said Bill Poole at Woodcrafters. We contacted Bill and he said he would come to our house and look at the furniture and explain the process and give us an estimate. He showed up at the exact time and date he said he would and carefully looked over each piece and explained what was needed to return them to their original condition and in some cases some joint strengthening that would improve them and gave us a price for it. This furniture has been in the family for 40 years and is very valuable because of the quality and scarcity and price of replacement since it was all made in Hawaii because of this we wanted to make sure we had the right person working on it. The replacement cost of all 13 pieces they worked on is in the neighborhood of $ 25 - 30,000 so the cost of the work was well worth the money. He encouraged us to stop by the shop and check the progress. We did a few days later and just about everything was disassembled and some pieces had been repaired all by Bill or his assistant. He did a beautiful job remaking the coffee table and the refinishing and repair of all the pieces was top notch.. if you want the work done correctly and quickly and to look great when its done take it to Woodcrafters . And since I didnt mention it - Bill Poole is on of the nicest people you will ever run into