ALASKA USA MORTGAGE CO

Very proffessional, courteous, relaxed.

We started this process in early summer and by the end of end of our summer break which was early August, we could not accept the terms they offered us. We had to stop negotiating because we could not be in the area and give the necessary attention to detail that is required for this business transaction.

First of all if you are participating in the Energy Program offered by the state through Alaska Housing Finance Corporation, you do NOT have to use Alaska USA to finance your energy improvements...even though during the program, AHFC acts like you have to use Alaska USA because they offer low rates. NOT TRUE, you need to shop it at other banks. In fact, the loan they advertise is high in fees (almost $800) and requires an appraisal of your home which offsets the low interest rate (4.5%). Because I though I had to use Alaska USA, I went with different loan that was only $105 in fees but with a 7.5% interest rate because I planned to pay the loan off within a year (since I'd be receiving my refund check by then). The part worse than the misleading relationship between AHFC and Alaska USA is that my loan originator (Sarah Mertz) was extremely RUDE! She acted like she was annoyed anytime I asked a question or if I asked her to further explain all of the bank loan jargon. She was curt, bored and had ZERO customer service skills. She just didn't seem to care, it was a horrible experience to get a loan through Alaska USA. My advice is to SHOP around at local banks for better fees and interest rates for home improvement loans and avoid going through the experience I had with Alaska USA !