AAA Moving & Storage

The packing up went well, and I liked the crew and the initial coordinator. My items were supposed to go into storage in Washington, and be shipped to me when I called for them, with the idea being it would be less expensive to store them in Washington state than on the east coast, and they would be a little closer than Anchorage. I called for my items to be shipped in the beginning of August. Received a phone call mid-August that the items hadn't shipped yet, and they needed payment for the storage charges for August. At the end of August I called to find out where my items were, only to discover they STILL hadn't shipped out, and were actually still in Anchorage, with an estimated 6-8 week transit time. I was moving into a new house in 5 days. The coordinator didn't return my phone calls or keep me informed, I had to contact the original scheduler to get my complaints heard, and I was given excuses about how busy and short-handed they were. My items eventually arrived in a month, and the unpacking crew did a good job, but I spent hundreds of dollars purchasing basic necessities I already owned in order to live in the house while awaiting my items. AAA didn't keep me informed, didn't process my items the way I was told they would be processed, and certainly weren't apologetic for the mistakes on their end. They credited me one month of storage, but that in no way made up for the extra expenses I incurred, and I should not have been charged for the 2 weeks in August when I had requested my items be shipped on Aug 2. I would not recommend them.

Very well. What was quoted was true. I was able to change my weight being shipped! Very professional!

It went fine for the most part.  There were only a few boxes with dents.  One computer desk was broken. One box had come open.  The people in Las Vegas brought the pallets down a ramp and helped up put them into a moving truck. 

Presented with a 2-person packing crew to pack nd load the contents of a 4-bedroom house over 3 days with loading being finished slightly later than scheduled on the 3rd day after infusion of additional personnel. Load departed on the scheduled day and arrived at the new location within the agreed upon time frame. Unloading was accomplished by another 2-person crew within one day. There was only minor damage to 3 or 4 items and all goods arrived with the shipement. Both packing/loading and unloading crews were professional and efficient. The driver of the delivery moving van informed me that when I was finished unpacking my goods, I could contact my coordinator about removal of the packing goods. I did so, and was informed I would be contacted by the delivering company on the matter. No one ever contacted me, and I have been left to my won devices to have spent packing materials removed from the premisis. Services were provided in both Alaska and Washington, at the latter location by the receiving moving company.

We had a very good experience. We would use them again and tell our friends,

unknown

Alaska: on the scheduled day the first container came with a crew of three, Alex, Mark and William. They are from AAA Moving and Storage, and like the L.A. crew are hard working, courteous and light hearted. Before they started we said they didn't have to check every item coming off the truck against the 23 pages of inventory, we would be in and out of the containers constantly and nothing would be left behind. With a degree of blind faith we didn't believe anywhere along the line somebody would enter the containers and remove any of our belongings ... bad for business ... and the shippers are presumed to provide security while in transit or storage.

As furniture comes out they put it in the rooms per our direction, unwrap it, and we examine it for damage. Boxes are unloaded, placed in rooms per our direction, but not unpacked. We are amazed at the care with which our belongings are handled. Even the heavy and awkward wood working machines are handled with kid gloves. We're cutting wrapping off some furniture and shop machines since we know what the items are and can handle them less gingerly. By the end of the day the first container is empty and they're discussing bringing the second container out this evening, that's how diligent they are.

Second day they arrive as scheduled, only Alex and Mark today since the heavy machinery, furniture and pool table slates are done. The unloading goes smooth and by the end of the day the container is empty and we're reviewing and signing the paperwork. Alex explains the claim form to use if we find something damaged, or missing. He notes they'll come back to haul away the empty boxes and packing material which may be a few months down the road.

It was slow going at first to get information and follow through from AAA Moving and Storage due to employee change overs. Once assigned a customer contact person all went smoothly. The office personnel were helpful in the bid process, explaining insurance options, and arranging a suitable time line for packing and delivery that met our needs. Moving day was postponed for one day due to their scheduling challenges, however a 3 man crew arrived on time the following day. The crew was efficient and pleasant. The Wasilla office contact kept us informed of the shipments location. It arrived in Northern Michigan and was hauled to 2 storage locations and unloaded by a 3 man crew while we are building a house. They offered to pick it up and move it to our new home if it is completed within a timeline at no additional cost. We would gladly use Allied Van Lines and associates services again.

Approx. 5-6 men showed up to begin packing up the house. They promptly set up their iphones with speakers in my kitchen (without asking permission) and began playing loud rap music with questionable lyrics (loud enough for me to hear when I walked down to the mailbox several houses away with offensive language). I did tell them not to enter the upstairs bathroom and 3rd bedroom-nothing needed to be packed in those rooms I informed them that I had loaded firearms in the home (I have a witness to this statement) that needed to be packed, and I was told that the guy with the 'proper inventory sheet for that' was busy and they would let me know when they were ready for the serial numbers at which point I was supposed to unload them in front of them and witness the packing personally. At some point they had taken my 9mm handgun out of its case and were passing it around to one another for no reason other than to admire/play with it. When I saw this I took it back immediately and put it back where it was and asked them to please not 'play' with the guns, and went back to packing/supervising the move. I was sitting near
the front porch with a friend when we heard a distinctive 'click click' and looked up in time to see one of the movers pull the trigger of my husband’s 12-gauge shotgun and blow a hole in my front porch, aimed in our general direction. (he would have had to 1. remove the safety, 2. rack the round into the chamber, and 3. pull the trigger). When he arrived, their supervisor Andy apologized to me...the movers didn't. They were too busy laughing and joking about what had happened. Despite my telling them not to enter the master bath, someone decided to use it to go #2 and clogged the toilet so severely that my friend and I took turns plunging it for ~30 minutes after they left. (See photo) Their supervisor Andy arrived and was able to unclog it after I called him in tears. While moving furniture out of the front door, they needed to open it wider than the door stop would allow, and instead of unscrewing it, one of them broke it off and did not say a word to me about it. I discovered this several days later and replaced it myself.Someone pulled the red emergency cord on the garage door, rendering it inoperable, I had no ladder to stand on to fix it. They left the curtain rods hanging half off, and even pulled one of the rod-holders out of the wall, leaving it on the floor for me to find. Again their
supervisor Andy had to come fix this for me as well since I was unable to reach and had nothing to stand on.While I was signing documents at the end of the packing process, I mentioned that they did not have a phone number nor a delivery address listed on any of these documents. I was told not to worry about it they would call me to get it later. I was blown off with and quot;I'm sure the office has itand quot; We picked AAA because on their advertisement it states and quot;Military discountsand quot;, and quot;BBB accreditedand quot;, and and quot;Pro Moversand quot;. After they took our stuff, we were told that military discounts only apply to in-town moves 'sorry yours is international' (Alaska has been a member of the USA since 1959 right?). Then when we contacted BBB it wasn't there, nor was it listed on Pro Movers, neither
of them have AAA Moving and Storage on their websites. This is false advertising and exploitative of military personnel. We were not given an estimated delivery date only a 'range' of 4-6 weeks and when calling to track it, were unable to get many specifics, other than 'the last I heard.....' and were even told once, after calling the Anchorage office, that they had no record of our shipment (I gave them the shipment #) and that I should probably file a claim for a total loss. We were also not given an official estimate in writing, only a range of charges (this is illegal) and were not provided with an opportunity to witness the weighing nor shown any
documentation on the official weight upon request (illegal), nor were we given a 'rights and responsibilies pamphlet' (also illegal). We were concerned that this weight was substantially more than when we moved to Alaska, despite leaving behind several large pieces of furniture, AND not having purchased even a single additional piece during this time.After over 30 days of absolutely no cooperation at all, we contacted Visa and explained that we would like to dispute just the 'service' portion of this move, and we have yet to receive our belongings, we had been unable to contact anyone at AAA willing to even discuss a refund for a portion of the payment due to the poor service, and neglegence.So, we called Chase Visa, explained what had happened, and they agreed to do arbitraton with AAA Moving and Storage, and opened a dispute. Eventually siding with us, due to no response from AAA Moving and Storage at all. We received a 50% refund from Visa.On 9/25/12 Linda Parrigin of AAA Moving and Storage called me and informed me that until I called Visa and reversed the 'dispute' AND provided them with a written statement that I would never try to dispute any charges with them again (This is illegal), they would be holding my family's belongings hostage for as long as it takes (also illegal). She also denied they did anything wrong and did not care that I had a witness with me the entire time. She refused to even speak with my witness or even entertain any reasonable dialogue choosing instead to patronize us, and make disparaging remarks about how we were trying to 'get something for nothing' and that she expected better from military personnel and told me that I had and quot;been treated better than you deservedand quot;. I called Visa and explained the situation, and they thought I had a very strong case against them but did not want us to go for any longer than necessary without our belongings-we've been sleeping on the floor for over a month now. So we closed the dispute and they got their money. So, now, they have both our
money and our household goods, and are returning neither.(illegal).So, as of right now, they continue to hold all of our worldly possessions hostage for no reason other than to try to exploit us for more money. We have filed complaints for each one of these charges with the BBB, Pro Movers, State and Federal authorities. According to Linda by expecting the professional service that we paid for, we were expecting 'something for nothing' and were 'treated better then we deserved' because they shipped it over SEA (without speaking to us) and only charged us the LAND rates, and she is also under the impression that the $5 per 100 lbs discount that we were given for our 'troubles' was more than sufficient (this is less even than the fictitious military discount they claimed). So, if this being treated better then we deserved I would hate to see how they thought we deserved to be treated.

AAA Moving and Storage are very courteous. Their price is competitive and their quality of work is very good. I watched them pack and was amazed at the speed and how well they did their job.

They did an excellent job. I would recommend them. I would rate them highly.

They were very efficient, on time, and they were great workers. They were fast and there was nothing broken.

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