Frequently Asked Questions

About Angi

March 17, 2021

Angi is your home for everything home. A single go-to for home projects big and small, we match you with personalized solutions, highly rated service pros, and fair and transparent pricing for everything from house cleaning to major remodels. And, when you book and pay with Angi, you’re covered by our Happiness Guarantee. We’ll cover your project up to the full purchase price, plus limited damage protection. View full terms and conditions.

March 17, 2021

Angie’s List is now Angi. You’ll still find the same highly rated pros, deals, and verified neighbor reviews you’ve counted on for more than 20 years. Only now, you’ll also get access to instant booking, upfront pricing, project financing, and more to make caring for your home even easier Learn more about how Angi works.

March 17, 2021

What is the Angi Code of Conduct? March 17, 2021 Angi is honored to connect homeowners and home service professionals to complete home projects, and we strive to provide each with the best experience possible.

To that end, we require that all pros and homeowners uphold our core values:

Be respectful

Respect each other and each other’s property. If there’s a conflict, respectfully work together to resolve it.

Be fair

As a pro, ensure that you’re providing good customer service and producing quality work at a fair price. As a homeowner, be considerate of pros’ time and money. Also, be fair in giving pros the reviews they’ve earned and deserve.

Be professional

Present yourself in a professional manner. Communicate clearly and often and do your part to ensure each other’s comfort in every situation.

Be honest

Honor your agreements and be honest about your expectations and limitations. As a pro, be honest if a job is outside your skillset or licensing. As a homeowner, be honest if you have no intention of completing a project. Always be upfront if something isn’t going as agreed upon or planned.

Be reliable

Answer calls, texts and emails in a timely manner. Show that you value each other’s time by being present and punctual for all appointments. Never leave someone wondering how to reach you or where you are.

Be inclusive

Don’t discriminate based on race, national origin, social and economic class, sex, sexual orientation, gender identity and expression, age, political belief, religion, mental and physical ability, or any other factor. Angi adheres to a strict zero-tolerance discrimination policy.

Angi reserves the right to remove all users who fail to follow this code of conduct from our site and platform.

March 17, 2021

Most companies sign up to join our network and add their business to Angi, though businesses may also be added when a consumer posts a review to let others know about their work.

Interested in adding your own business to Angi? You can set up a free profile to share information about your business and services. Learn more about adding your business to Angi.

Membership

June 21, 2021

Angi offers two different membership programs: 1) The Angi Key Membership, and 2) legacy Angie’s List Memberships (Green, Silver and Gold tiers).

The Angi Key Membership

Benefits: As an Angi Key member, you get unlimited access to 20% savings on more than 150 home projects with fixed pricing. Plus, you’ll get exclusive access to additional perks, benefits, special offers, and more.

How your membership discount is applied: When you’re logged into your Angi account and book a fixed price project, your 20% discount is automatically applied at checkout. If you’re not logged in and are booking a fixed price project, you will be prompted to log in with your email at checkout.

Legacy Angie’s List Gold, Silver, and Green Memberships

Gold members receive all the benefits of Angi, plus complaint resolution*, 20% off pre-priced projects, and a print* and digital subscription to Angi magazine

*Available for Gold memberships exclusively, if a dispute arises with a service provider, our specially trained Complaint Resolution team will help facilitate communication between the member and service provider in an effort to help find a mutually agreeable solution.)

Silver members receive all the benefits of Angi, plus 20% off pre-priced projects and a print* and digital subscription to Angi magazine

Green members receive all the benefits of Angi, plus a digital subscription to Angi magazine.

*In most areas of the United States, Gold and Silver members get the print edition of Angi magazine delivered to their mailboxes quarterly.

Pricing is subject to our Membership Agreement. Members may view their plan information, including renewal date, by visiting the Manage My Account page.

March 17, 2021

Yes. As a Silver or Gold Angie’s List member, you’ll continue to receive access to the same benefits you’ve always enjoyed.

Plus, you’ll get up to 20% off pre-priced services.

March 17, 2021

Angi magazine is an award-winning publication exclusively for members. It provides expert advice from highly rated pros, articles and inspiration, and tips and discounts to make home care easy throughout the year. Local discounts are included in select locations. Every member gets digital issues delivered by email monthly, and in most areas of the United States, Silver and Gold members get the print edition delivered to their mailboxes quarterly.

Angi magazine showcases and delivers the very best of what Angi has to offer to our members, month in and month out. Suggestions and content ideas can be sent to magazinefeedback@angi.com.

March 17, 2021

You can cancel your paid Silver or Gold membership anytime. Simply log in to your Angi account, go to the Manage My Account page, and click Cancel Auto-Renew. You may also call us at 888-811-ANGI.

For your convenience, these memberships automatically renew at the end of their term. Your renewal fee may differ from another member’s fee. At the end of your term, your subscriptions will continually renew for one-year periods. Your PayPal account or credit card on file will be billed on the last day of your membership. Please note that if a payment fails to process, additional attempts will be made.

Pricing and Payments

March 17, 2021

Yes. You can use Angi and the Angi app to book home services, request project quotes, and research local pros and pricing, all for free. Our revenue comes from two sources: service professionals, who pay to advertise services and discount offers on Angi, and paid memberships, which give homeowners access to discounted home services and more for an annual fee.

March 17, 2021

We’ve done our homework to ensure you’re presented with fair service pricing and accurate local cost information. See transparent pricing and book home services in an instant.

Or, search member pricing guides to see what your neighbors paid for hundreds of different home projects. You can rest assured that all of the pricing you see on Angi is based on data collected from millions of real home projects, provided by real homeowners like you.

When you’re requesting quotes and working directly with pros on your projects, we recommend that you get at least three quotes and pay close attention to bids and contracts. If something is unclear, be sure to ask questions and get clarification. You can find more about quotes and contracts here.

March 17, 2021

For fast, easy, and secure payment, we recommend using Angi Pay. With Angi Pay, you have the option to pay using a credit card or digital wallet — with no processing fees. Plus, when you book and pay with Angi, you’re covered by our Happiness Guarantee. We’ll cover your project up to the full purchase price, plus limited damage protection. To access Angi Pay, download our mobile app from the App Store or the Google Play Store.

March 17, 2021

Yes! Angi offers financing options that let you pay for projects and services with low monthly payments. Learn more about financing here.

March 17, 2021

To use a promo code for an instant booking or online project, simply enter your code in the box presented at checkout.

To use a code when paying your pro directly with Angi Pay, you’ll need the Angi app. Just go to the app and open the payments tab at the bottom. Then, select the pro you’d like to pay. You’ll be prompted to enter your promo code with your payment.

Don’t have the Angi app? Download it from the App Store or the Google Play Store.

Pro Badges, Ratings, and Reviews

March 17, 2021

To save an incomplete review so that you can work on it later, you can keep your comments as an unpublished draft.

To complete your partial review, go to the Add Review button at the top right of the page. choose Finish Review and complete/submit your review. If you want to delete your review, select Remove, and your saved draft will be removed.

March 17, 2021

Ratings and reviews, formerly grades on Angie’s List, help you make informed hiring decisions. And, they also help pros communicate the quality of their work. When you hire a pro, we ask you to detail your experience and rate your pro on a 1-to-5-star scale — with 5 stars reflecting the best quality and service. When your neighbors hire pros on Angi, we ask them to do the same for you.

If you’re used to seeing grades on Angie’s List, consider that star ratings translate as follows:

  • 4.5 to 5 stars = A grade
  • 3.5 to 4.4 stars = B grade
  • 2.5 to 3.4 stars = C grade
  • 1.5 to 2.4 stars = D grade
  • 1.5 to 2.4 stars = D grade

Here are some things you might include when you’re leaving a pro review:

  • Price: Did you get your money's worth? Was it a fair price?
  • Quality: Did the service and materials meet expectations?
  • Responsiveness: Did your pro respond to calls, emails, or questions in a timely manner?
  • Punctuality: Were they on time for appointments?
  • Professionalism: Were they courteous?
March 17, 2021

Angi rewards service providers with the annual Super Service Award for outstanding service during the year. Several factors are considered to determine winners. Pros must have obtained three or more reviews indicating that services were performed during the review period.

And, they must also maintain an excellent current and lifetime rating and remain in good business standing with Angi. In many cases, winning service providers have exceeded the minimum criteria.

March 17, 2021

We take several precautions to ensure that reviews come from real customers — including a combination of proprietary behind-the-scenes technology and good old-fashioned human investigations — to root out potential conflicts of interest, self-reporting, and fraudulent reviews.

Our safeguards include:

No biased reviews: Companies are not allowed to rate themselves, and all consumers must confirm that they are not affiliated with, or in competition with, the company they’re providing feedback on.

No anonymous comments: To ensure the integrity of feedback, we do not allow anonymous reviews. Consumers are required to provide their contact information before leaving a review, so we always know who is submitting feedback.

Feedback verification: We check feedback before posting it. Any company engaging in fraudulent behavior is excluded from category searches and a notice is placed on their profile. Additionally, providers can't remove their names from Angi, so companies can't hide poor ratings or fraud notices.

March 17, 2021

To leave a review, you need to be an Angi member. If a pro has provided you a link to leave a review, you’ll be prompted to provide basic information, and you’ll need to agree to the Membership Agreement and Privacy Policy before submitting a review. Not a member?

Join Angi today.

March 17, 2021

We don't accept anonymous feedback in an effort to ensure fairness and prevent any purposeful manipulation of a company's rating. To maximize fairness and accuracy, your name and address is visible to the provider you rate. This gives providers the opportunity to correct any problems and respond to good and bad reviews.

Your name and address will not be included when your feedback is posted online.

April 7, 2021

Millions of homeowners, just like you, rely on Angi reviews when making the right hiring decision for their project. The best reviews offer an accurate description of how the project went, along with helpful tips and insights.

To ensure your review gets shared, please follow these helpful guidelines:

Be Family-Friendly

No offensive, harmful and/or abusive language, including: profanities, obscenities, harassment, vulgarities, sexually explicit language and hate speech (e.g., racist/discriminatory speech).

Make sure your statements are accurate.

Be Relevant

Don't include comments concerning other Service Professionals or information not related to work requested in the service request.

Respect Privacy

Don't publicize your own or other people's private information.


Angi reserves the right to refuse to post or remove any Review (in its sole discretion). All Ratings and Reviews of a Service Professional displayed to you reflect the opinions of other consumers, and do not reflect or represent the opinions or representations of Angi. Angi disclaims any and all representations or warranties with regard to Ratings and Reviews.

Reviews do not reflect the views of Angi, its parent, subsidiary or affiliated companies; or its employees, officers, directors, or shareholders.

Further, the reviewer must provide permission to Angi to contact the Service Professional about his or her work request. If a dispute arises between a consumer and professional, the rating submitted may be held in pending status until resolution is reached. Angi does not assume responsibility or liability for any Review or for any claims, damages, or losses resulting from any use of the Site or the materials contained therein.

Pro Certification and Screening

March 17, 2021

To become Angi Certified — and pay to advertise services and discounts on Angi — businesses with at least one review must maintain an average rating of 3 stars or higher. The business’s owner, principal, or relevant manager must also uphold all applicable state and local licenses and pass a criminal background check every two years. We revoke the certification and advertising of any business that fails to maintain these requirements.

March 17, 2021

We perform a background check before allowing a business into our Angi Certified network and any time concerns are brought to our attention.

Some Angi Certified companies are national platform partners (“NPPs”), rather than typical service providers. These NPPs will be identified as such on their Angi profiles. Our background check criteria are not applicable to NPPs, and Angi does not perform a background check on NPPs. NPPs may, however, have their own background check policies, which can be found on their Angi profiles.

March 17, 2021

The owner, principal, or relevant manager of every Angi Certified business (with the exception of Corporate Accounts, see below*) must pass a criminal background check. And the same is true for every business displaying the Super Service badge. Unfortunately, we are unable to perform a background check on every employee of a business — the background checks are performed only on the owner or principal. As always, we recommend that you perform your own research on the businesses you hire, including making inquiries directly with the businesses regarding their own employee background check policies. *Some businesses are employees, franchisees, dealers or independent contractors ("Corporate SP's") of larger national or "Corporate Accounts". When this is the case, you may be matched with the Corporate Account or with one of their Corporate businesses. The above screening process is not applicable to Corporate Accounts, as Angi does not screen Corporate Accounts or Corporate businesses.

March 17, 2021

When a business has passed an Angi background check and screening, they will display a special designation next to their listing (e.g., an “Angi Certified” or “Approved Business” badge, or something similar). Any business that doesn’t display one of these badges hasn’t passed a background check. Some Angi Certified businesses are national platform partners (“NPPs”), rather than typical service providers. These NPPs will be identified as such on their Angi profiles. Our background check criteria are not applicable to NPPs, and Angi does not background check the NPPs. NPPs may, however, have their own background check policies, which can be found on their Angi profiles.

March 17, 2021

The owner, principal, or relevant manager of every Angi Certified business (with the exception of Corporate Accounts, see below*) must pass a criminal background check. And the same is true for every business displaying the Super Service badge. Unfortunately, we are unable to perform a background check on every employee of a business — the background checks are performed only on the owner or principal. As always, we recommend that you perform your own research on the businesses you hire, including making inquiries directly with the businesses regarding their own employee background check policies. *Some businesses are employees, franchisees, dealers or independent contractors ("Corporate SP's") of larger national or "Corporate Accounts". When this is the case, you may be matched with the Corporate Account or with one of their Corporate businesses. The above screening process is not applicable to Corporate Accounts, as Angi does not screen Corporate Accounts or Corporate businesses.

March 17, 2021

Any business that fails a background check is barred from advertising anywhere on the Angi site. They will not appear in general search results, and they will also have a “Background Check Failure” notification on their listing if located by a direct company name search in the Angi Directory. Some Angi Certified businesses are national platform partners (“NPPs”), rather than typical service providers. These NPPs will be identified as such on their Angi profiles. Our background check criteria are not applicable to NPPs, and Angi does not background check the NPPs. NPPs may, however, have their own background check policies, which can be found on their Angi profiles.

March 17, 2021

When a company is added to Angi, we ask them whether they’re appropriately licensed, registered, bonded and/or insured. Since this information is self-reported, we strongly encourage you to check with the provider and regulatory agencies in your area for their most up-to-date information. Visit our License Check tool to see which regulatory agencies you can contact to verify licensing.

Our Trade Licensing Department routinely checks licensure for accuracy and contacts providers who have missing or outdated information. This is an ongoing effort that may never be perfectly complete due to ever-changing licensing laws. Please help us make it better by letting us know when you spot a bad link — or if you know of an agency we haven’t cited. Contact us at tradelicensing@angi.com.

We’ve put together a thorough guide to provide more information about choosing licensed, bonded and insured contractors.

Here is a brief summary:

Licensing indicates that the contractor has been granted a state trade license as mandated by law. Generally, providers must pass competency tests for business practices and trade skills, pay a fee, and prove insurance and/or bonding. Please be sure to check local licensing requirements for your pros. Registering usually requires contractors to prove insurance and pay a fee, but only sometimes requires bonding and rarely tests competency.

Registering is typically less stringent than licensing — and, in a few areas of the country, licensing and registering are terms used interchangeably.

Bonds are arrangements between the contractor and a third-party, private bond issuer or a recovery fund held by the licensing municipality. Homeowners may petition for reimbursement through the third party if contractors harm them financially because of shoddy work or failure to pay subcontractors as promised.

You should always verify that the contractor has insurance before working with them. Ask to see a Certificate of Insurance and call to make sure the policy is current and has enough coverage for your project. The two most common types of insurance are liability insurance and worker's compensations. Liability insurance covers property damage and injuries caused by the contractor's work. It won't normally pay for repairing or replacing bad work; that's the purpose of a bond. Workers' compensation provides payments to injured workers (regardless of who was at fault in the accident) for lost wages and medical services. It also provides benefits to the contractor's family in the event of death. In most cases, if the owner is the only employee, workers' comp is not required.

Please see Angi’s Terms and Conditions for more detailed information on our pro requirements, screening processes, and disclaimers.

March 17, 2021

We ask anyone with knowledge of legal, ethical or financial concerns regarding a company to contact us by logging in and selecting Send A Message using our contact form. We are committed to keeping a network of qualified, reliable professionals, and we will investigate any information we receive regarding a company's background.

We also recommend that you perform your own research on the companies you hire — including asking businesses directly about their own employee background check policies. Please see Angi’s Terms and Conditions for more detailed information on our pro requirements, screening processes, and disclaimers.

March 17, 2021

When you hire a pro on Angi, we ask you to detail your experience to let your neighbors know about their work. You can also submit feedback about pros you’ve hired outside of Angi. When you review a pro outside of the Angi network, we set up a profile for the business to accompany the review.

If you’re interested in showcasing your business and reviews on Angi, set up a free Angi business profile to get started.

Project Support

March 17, 2021

When you book and pay with Angi, you’re covered by our Happiness Guarantee. We’ll cover your project up to the full purchase price, plus limited damage protection. View full terms and conditions.

March 17, 2021

To reach Angi service support, email homeowner@angi.com or call 888-811-ANGI.

Security and Account Management

March 17, 2021

To change your password, simply log in to your account and go to Manage My Account in the menu. You’ll see the option to change your password under Personal Details.

Don’t know your password? Choose the Send Sign-In Link option at log-in. We’ll email you a link that you can use to sign in without entering a password.

March 17, 2021

Angi does not sell, rent, or trade your email address or any other personal information. We respect your privacy and take the responsibility of protecting the information that you share with us very seriously. View our complete privacy policy and let us know if you have any questions or concerns.

March 12, 2021

Angi takes your security seriously and complies with the Payment Card Industry Data Security Standard (PCI-DSS) to protect the confidentiality and integrity of data both during transmission and after it is received. This means we only use strong, industry-standard TLS encryption for creating trusted channels for secure communication.

We also ensure that all website communication only uses HTTPS by employing HTTP Strict Transport Security (HSTS), which does not allow any insecure communication with our websites. This helps keep your information private and reduces susceptibility to some attacks.

March 17, 2021

If you wish to be removed from our mailing list, click the unsubscribe link provided at the bottom of any of our emails.

Please note: It can take up to a week for your name to be removed completely from our email list. We will still send emails regarding your account status and issues related to billing if you have an active account.

Need to be removed from our magazine mailing list? Please email homeowner@angi.com.

Site Tools and Displays

March 17, 2021

Angi is committed to helping you find the best service pros for your needs. When you search for pros on Angi, you’ll find Angi Certified Pros listed above other service providers — making it easy to find the businesses that have met our eligibility requirements and agreed to offer discounts (unless prohibited by law).

Non-participating service pros appear in search results under Angi Certified pros, and only their company name and overall grade are displayed in the search results. You may click their profile links to see full details about these businesses, including ratings and reviews.

March 17, 2021

Yes. Angi allows pros who maintain an average rating of 3 stars or higher— and who meet certain other criteria — to pay to advertise coupons, discounts, and other promotions through our website, magazine, and call center. Angi limits this advertising to highly rated providers Because these providers have agreed to provide high-quality service, as well as to other terms that facilitate happy outcomes, they are certified into Angi’s advertising program and receive increased visibility to members.

You can filter search results if you would rather see pros closer to home or starting with a specific letter or number. Please note that if an Angi Certified pro fails to continue to meet our certification standards, they lose this distinction and become ineligible to advertise discounts on our website and magazine. If a business’s overall rating falls below a 3-star rating, we will remove their coupons and eCommerce promotions from our websites, magazine, and call center.

Failure to maintain other customer satisfaction standards, like working with our complaint resolution team to resolve complaints or failing to have required licensing, is also cause for removal of a business’s coupons or other offerings. Companies are not obligated to advertise, nor does their decision to advertise affect their ratings or reviews.

March 17, 2021

If you're looking for a company that you’ve seen on Angi in the past, keep in mind that your results will shuffle every time you do a category search. Try scanning the next page of results.

Still having trouble finding a business? It could be for one of two reasons:

The business hasn’t received a review. Any business can set up a basic profile on Angi, but a business may not appear in your search results until it's received a review. If you work with the business, be sure to let others know about your experience!

The business operates outside of your service area. Companies outline their service areas on their profiles, and your community may be outside the limits they’ve selected. If you know a company does work in your area and think there’s been an error, please contact us to let us know. Providers change their service areas from time to time, and we appreciate any information you can share.

For help, call us at 888-881-ANGI.

March 17, 2021

We welcome online comments and interaction on our Solution Center forum and encourage the discussions that take place. However, comments and questions are not subject to the same verification process as our member reviews. Ideas expressed in the comments are those of the original author and do not reflect the views of Angi.

Online comments should be focused on the subject matter being discussed. We do ask for your first and last name and email address when you post a comment, but only your name (First and Last) will be visible to the public. Please do not leave personal information such as your home telephone number or address in your comment.

You are prohibited from soliciting or posting information or reviews regarding specific service providers in comments. Any such posts will be removed. For more information about local service providers in your area, search Angi. And, if you're ready to submit some feedback about a specific service provider, we encourage you to write a review.

Please be courteous and respectful when addressing others. You are prohibited from posting comments that may be considered by Angi to be unlawful, harassing, libelous, abusive, threatening, obscene, profane, hateful, offensive, harmful, vulgar, distasteful, defamatory, invasive of another’s privacy or proprietary rights, or racially, ethnically or otherwise objectionable. Additionally, sales pitches, over-promotion of your brand or company, and spam are prohibited. Any posts violating these rules will be promptly removed.

Any violation of this Online Comments Policy may result in the revocation of your future access to Angi’s online forums.