Avenues Pet Clinic

"Late night hours, great outcome...healthy mom and puppy. Results speak for themselves!"

"This posting does not sound like our clinic policy. Our policy is "We do not decline to see a patient in need. We require payment at the time of service especially the emergency fee with new clients. We accept cash, check, credit card and Care Credit. Some clinics send their clients to Colorado if the client has an after hours emergency, we believe it is important to be available for our patients. We try to provide the most up to date medical care for your pet. I made several phone calls to the client and the client has yet to return any phone call. I even gave my personal cell phone number. I do think it is disappointing that 1 1/2 years have passed before any dissatifaction was brought up. Our clinic is open 7 days a week until 8pm weeknights and Saturday and Sunday until 5pm. One of our doctors is always available for emergencies. Invoice date: 06/16/10 Kenzey The work done on 06/16/10 had a balance of $96.00 not $120.00. The $96.00 included head to tail physical exam, listen to heart, lungs, check ears, eyes and body temperature. Itemized- complete physical exam $37.00, Rabies vaccine, tag, and license- $16.00, Bordatella vaccine- $12.00, DHLPP(Distemper Hepatitis Leptospirosis Parvovirus Parainfluenza) Vaccine- $13.00, Nail Trim -$18.00."

"I am disappointed about the difficult mis-communication that must have happend. I have pulled the files and reviewed the cases. How strange to post a negative opinion one year later, the dogs were in August 14, 2009. Also we left multiple messages for the owners and never got a reply. The doctor recommended hospitilization, my suspicion is the owners felt guilty over refusing treatment. (We have multiple doctors and a flavor for every one since personalities differ. So I understand having a preference and maybe not "clicking with one" ) The client was not charged for an urgent care exam. They were charged and evening office call (they were here in the evening) $53.00, Total bill for Sadie was 102.00, Totall bill for Ginger was $106.00 equalling $208.00 NOT $300.00! The medications given were two different types for a 82 lb dog and a 58 lb dog. Cost of the medications about $100.00 for a total of 4 prescriptions for two large dogs. I am sure it would be "cheaper" at pet meds, however I am not sure the pets would have survived if they had to wait for a prescription to be mailed to them. If members would like to discuss this further, I am happy to talk to them. We always try to do the best for our patients, and always try to make every client happy. thank you Ruth Cotton"