Was out of town and arrived home on a Thursday. Got onto my desktop to work Friday and on my web browser it indicated that I had a late cable bill and will be up for disconnection without payment. On this notification it had a section to pay online, which I did. Fast forward to Monday at 2PM... I now have no internet. CAS says they have no payment despite my bank records showing I have paid them. I attempted to rectify the situation by paying again over the phone then stated we could figure the rest out later. CAS followed up with sure but we will have to send someone out and that I will be charged with a reconnection fee. πππ What kind of business ethics do they abide by? After I stated I will not pay a reconnection fee after my bank account shows that they have been paid the customer service rep claims βthatβs on meβ.
Description of Work: Internet service
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
janie B.
02/2012
5.0
cable tv service
Β + -1 more
I have been with them about 5 years. The experience is good. They are great.
Description of Work: They give us our cable TV service.
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Service Categories
TV Service - Cable
FAQ
CAS CABLE is currently rated 3 overall out of 5.
No, CAS CABLE does not offer free project estimates.
No, CAS CABLE does not offer eco-friendly accreditations.