SNOW THORNTON FLORISTS

"This compaintant has never placed an order with my store."

"(removed member name) placed an order through 1-800 flowers for her mother's birthday. The arrangement was filled and delivered. The recipeint her mother as very happy with the "beautiful " arrangement. Heather the sender called to complain. I explained that she had ordered a recipe arrangement, and that I was more than glad to exchange it, but it would not contain more flowers than the recipe called for. She was not happy with that solution. I offered to send another arrangement of comperable value. She didn't want that. I offered to pick up her arrangement and cancel so that she would have a refund of her money. That as not acceptable. In our opionin she wanted a 75.00 arrangement for 39.99 which is what she paid to 1-800-flowers for her mothers birthday arrangement. This order was filled on 8/16/13 and this message is mad on 8/19/13. Our policy is to Always accomodate the customer when allowed, some people cannot be made happy."

"(removed member name) is compalining about a recipe arrangement that someone purchased for her. She paid nothing for the arrangement. She made no complaint to us. Our policy is to exchange any arrangement a customer is not happy with. She is guessing about what was paid for the order, and what it was supposed to be as she didn't place the order."

"(removed member name) placed an order through the wire service, which was delivered to us to fill. The order reads all white flowers. In her review she stated that she didn't see the order so she is relying on the word of someone else for a description of what was sent. I knew the deceased (Mr Parsons) and certainly would not have filled the order and sent it out knowing that someone would be offended. In times of sorrow, peoples emotions sometimes are not what they would be at other times. (removed member name) placed this review the next day after the funeral. If the arrangement was so important, why did she not pick up the telephone and place the order with any local Beckley florist and find out the availability of flowers (colors and kinds)? In closing she was not my customer (no money traded her hands to ours). She placed the order through someone else so offering a refund of anykind was not possible. She has no way of knowing what we were instructed to do. She rates our punctuality as a c when she clearly admits the order ws delivered prior to the visitation(even though she was not there to see it). In closing we would have been glad to accomodate her had she called us to place the order, and any florist will tell you that a dozen roses arranged in any sympathy arrangement would be at least 60.00 and lilies are more expensive than roses. We feel that the arrangement was filled to value."