Action Plumbing Heating ,and Electric

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Tech gave me options to save money like reusing some parts but since the kitchen was new, I just had him use new parts.

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The first guy installed the backup pump 3 years ago. He seemed inexperienced, but was a master plumber (he was just inexperienced with backup sump pump installation). In any case, it wasn't installed to spec, but it has worked these past three years. I decided to call Action to have it fixed properly and although the lady who answered was somewhat unprofessional and argumentative, the two gentlemen who came out were fantastic! They fixed the problem, better than new and didn't charge a penny for the service! Action now has a new regular customer.

We had a leaking shower faucet that was causing damage to the wall and ceiling below, so we decided to re-do the shower in our main bath-- new backer board, tile, fixture, the works. Once we opened the wall, we discovered that the plumbing was all copper pipes...something my husband could have handled, but trickier than the iron pipes we were expecting. In the interest of time and aggravation, we decided to call Action, just in case they had a technician available. We were thrilled to learn that a guy (Pete) had finished a job early and could be over within the hour. Yay! When Pete arrived, he assessed and diagnosed the problem, and suggested a less expensive fix than we had in mind. Instead of replacing the entire fixture, he explained that we might be able to replace just the cartridge (a key component in the faucet fixture) and could call the manufacturer for other updated parts (if we wanted a cosmetic upgrade). We okayed that, but in the end, the 35 year old cartridge was a little too beat up from years of mineral deposits, so the cheap solution didn't work. But we SO appreciated his willingness to explore a less expensive option with us!!! In the end, he spent 2 hours cutting out the old fixture (and no-longer-up-to-code plumbing stuff) and re-installing a new fixture, which we had already purchased. About $250 for labor, about $50 in parts, and a little sales tax. We were back on track with our remodeling project in just a couple of hours, confident in the work he had done, and many hours ahead of the schedule we would have been on if we had done that part of the work ourselves. We were very pleased with the lightning-fast response (I think we got really lucky... and we are grateful!), the willingness to explore cheaper options we hadn't considered, and the efficient, quality work that was completed. We would not hesitate to call Action again, and are happy to post a positive review!!

did a great job

Work was well done and the hourly rate seemed fair, but the prices for parts were exorbitant. Parts I could buy for 3 dollars would cost 15 on my bill, and there were lots of them. I felt overcharged by several hundred dollars.

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I know it was 1994 but I can't remember if it was earlier than then or not.

They started out as plumbing so I used them probably in 1994 but I can't remember if it was earlier than then or not.

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Great service and work product!

Shower handle broke when turning faucet on.  I called Action Plumbing - having used their services in the past - and asked if someone could come out the same day, as I had to turn off my main water line until the problem was fixed.  I got called back quickly and was told they'd be out that morning.  They came out and replaced a cartridge and re-attached my faucet and everything was good to go.  All told, they were at the house for about an hour, and I was able to get to work before Noon that day.  Each time I've called Action Plumbing, they've been nothing but prompt, friendly, willing to explain anything they're doing.  I would definitely recommend them to others.

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Called and scheduled an appt to install circuit and gave details of what was needed.  Appt was scheduled between 2:30-5pm on a Friday.  The crew showed up at 5:01 and obviously did not want to be here on a Friday afternoon.  Additionally they were completely unprepared and did not have the materials needed. They did offer to come back next week and do it, however,  I wasted a half day off of work to be home during this install, so I decided not to use their services.  This is why I gave specifics when I called and scheduled the job!

Called and scheduled an appt, and gave details about service wanted. Guys showed up at 5:01 on a Friday and obviously did not want to be there.  On top of that, they had no idea what i had requested and did not have the materials on hand, despite the fact that I had explicitly requested them.  I took a half day off of work to be at home, and they failed miserably.

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Heating element failed. Contractor arranged for parts under warranty and had them delivered to the house the next day.  They came in the next day and installed.  They could have simply told me the parts were not under warranty?.as they actually were not, technically.  Instead they treated me well and charged much less than they could have.

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