CCL Gardens

The grass seed germinated and grew for a month or so, but never filled in like a lawn should.  In late July, the lawn showed signs of failure with dead grass in numerous swaths and weeds were taking over, though I continued to follow the "maintenance" plan I was given by him. Bert came over several times to look at the lawn, but apparently had no idea why it was failing because he was unable to stop the decline. He went from solicitous to rude and defensive the moment the problem was presented to him.  He stopped being responsive altogether as the lawn worsened.  The last time he came over to discuss it was after I had called 5 times, visited the CCL store 4 times and wrote to Bert once on his website email address over the course of several weeks. During his last visit, he was rude, condescending, unprofessional and dismissive. He made weak promises to fix it, but in the end, did nothing, nor did he refund my money (not that I asked, even though his website boasted a "100% customer satisfaction guarantee" at that time).  I believe he was simply unable to determine the cause of the failure and, therefore, abandoned the project.  The lawn was a complete failure by September and literally looked worse than before he started the project.  I have never dealt with anyone as unprofessional, rude and lacking in customer relations as Bert Saal.  I feel as though he stole $1800 from me, not to mention the stress of dealing with such an unprofessional businessman and looking at a miserably failed project on a daily basis. There is a happy ending, though: The following year I hired the very friendly and professional Steinmetz Landscaping to put in a new lawn for less than the price CCL charged, and I have been enjoying the beauty of it ever since.

MY yard looks GREAT and the CUSTOMER CARE could NOT GET ANY BETTER THEN WHAT THEY HAVE SHOWN!! IF YOU USE ANOTHER SERVICE YOU WILL BE MISSING OUT ON BEING THE ENVY OF ALL WHO SEE THE GREAT WORK THAT IS DONE BY CUSTOMERS CHOICE LANDSCAPING!!