CCL Gardens

The grass seed germinated and grew for a month or so, but never filled in like a lawn should.  In late July, the lawn showed signs of failure with dead grass in numerous swaths and weeds were taking over, though I continued to follow the "maintenance" plan I was given by him. Bert came over several times to look at the lawn, but apparently had no idea why it was failing because he was unable to stop the decline. He went from solicitous to rude and defensive the moment the problem was presented to him.  He stopped being responsive altogether as the lawn worsened.  The last time he came over to discuss it was after I had called 5 times, visited the CCL store 4 times and wrote to Bert once on his website email address over the course of several weeks. During his last visit, he was rude, condescending, unprofessional and dismissive. He made weak promises to fix it, but in the end, did nothing, nor did he refund my money (not that I asked, even though his website boasted a "100% customer satisfaction guarantee" at that time).  I believe he was simply unable to determine the cause of the failure and, therefore, abandoned the project.  The lawn was a complete failure by September and literally looked worse than before he started the project.  I have never dealt with anyone as unprofessional, rude and lacking in customer relations as Bert Saal.  I feel as though he stole $1800 from me, not to mention the stress of dealing with such an unprofessional businessman and looking at a miserably failed project on a daily basis. There is a happy ending, though: The following year I hired the very friendly and professional Steinmetz Landscaping to put in a new lawn for less than the price CCL charged, and I have been enjoying the beauty of it ever since.

MY yard looks GREAT and the CUSTOMER CARE could NOT GET ANY BETTER THEN WHAT THEY HAVE SHOWN!! IF YOU USE ANOTHER SERVICE YOU WILL BE MISSING OUT ON BEING THE ENVY OF ALL WHO SEE THE GREAT WORK THAT IS DONE BY CUSTOMERS CHOICE LANDSCAPING!!

They were terrible and I would not recommend them to anybody.

b.Bert was responsive and handled things on time but I felt that the product did not equal the cost.  I was told that they would level the existing lawn (which the did), put down a layer of top soil and seed.  The top soil turned out to mostly sand an ended up being washed away with the rain and with watering the lawn. Maybe partially my fault for not actually seeing what he considered to be top soil prior to him spreading it.  Also I was not here when they did the jo
I did end up getting some grass to grow but certainly NOT a $2500 lawn.

CCL Customer Choice Landscaping makes lots of promises--but does not follow through with any of them.  If you do hire them, DO make sure you are their to oversee your project.  DO NOT rely on the owner--he is a big talker!  I have no doubt, that he CAN do GOOD WORK--I have seen some of the work done by his company, but he does not oversee the projects like he promises.  Maybe he is taking on too many jobs than he can handle.   Perhaps, we lived too far away, for him to keep checking the progress, but if he did not want the job, he should not have agreed to take the job!  And if someone ASSURES YOU THAT HE WILL BE THERE "EVERY STEP OF THE WAY" and goes on to state, that if the job isn't done right it is his reputation on the line...Well Bert, I hope you read this, and realize you make your own reputation!  We did not give it to you.  My husband and I are very easy to get along with people, but we expect a company to be honest and the job to be done right!  It has been a year now, and you took our money and did not perform as promised.  So, this is what you get from us in return!  Beware of CCL!!!!!