
Greitens Auto Service
About us
Thanks for stopping by Greitens Auto Service, where our motto is "Modern repairs, classic service". After more than 30 years of working for Greitens, I bought the shop and made a pledge to continue to offer the work Greitens has been known for since Dick and Fran Greiten opened in 1973. At Greitens Auto, we understand that you have many choices when it comes to servicing your vehicle. We appreciate the opportunity to provide quality work with a personal touch. We're not some big corporate-owned repair factory, where you and your vehicle are treated like a number. Our modest size allows us to work quickly on your car and get you back on the road in no time. We'll let you know our costs up front, and a realistic estimate of when the work will be done. It's important to keep your car's maintenance up to date. We can recommend a realistic maintenance schedule for your vehicle, which is especially important in Wisconsin's seasonal extremes. There are many automotive repair shops in Milwaukee. We hope that you choose Greitens Auto Service for all your repair/maintenance needs.
Business highlights
Services we offer
General repair, brakes, engine, exhaust, foreign and domestic, fuel pumps., light trucks, locksmith, maintenance, suspension, tires, vans, water pumps
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
88% | ||
6% | ||
0% | ||
6% | ||
0% |
"This vehicle was brought to us for a complete inspection and concerns with the front end . We spent the time doing the inspection and emailed the inspection including pictures to the customer and also gave the customer quotes on everything that we found on his 8 year old Kia with 119201 miles on it . Apparently he did not like the estimates and felt that we should not charge for our time spent on his vehicle Unfortunately we would not be in business long if we didn't charge for our services . We offer Digital inspections , 2 Year / unlimited mileage in house warranty , a 2 year / 24,000 mile Nation wide warranty , and free loaner cars . We are able to stand behind our products and services because we use quality NAPA parts whenever possible and employ only ASE certified technicians to work on our customers vehicles . It's unfortunate that this customer was not happy with the results of his visit , but he apparently is looking for just the cheapest price he can find , and I wish him well ."
I also was happy with the other work he did.
I highly recommend him.
"Hi (Member name removed) I'm sorry to hear that you are unhappy. I did call you when I saw this post,to talk to you and try to resolve this issue.You said you would call back,but weeks later- - no call. Nobody here had any idea that there was any problem.I took care of you when you picked up your vehicle,and there was no indication of a problem.I would be happy to talk to you and explain our side of this,and certainly do what I could to make you happy.We absolutely do appreciate your business and I look forward to hearing from you !! Kevin"
One place I called agreed to do the work and only charge for labor if I got the parts (the parts themselves totaled over $300). Another place told me that it's rare for both O2 sensors to fail and may indicate a bigger issue. They said that their mechanic/owner would call me back to dicuss further but they never did.
I wanted to take the car to a place that was reliable and relatively close to my home. So after a few lackluster searches online, I bit the bullet and joined Angie's List. This led me directly to Greitens Auto Service. I called Greitens and got Kevin who confirmed that both O2 sensors failing is not common and that they would run a diagnostic to determine what the real issue was. Then I could choose to have the work done there or somewhere else, if so inclined. Kevin was very patient with me as I ran through my questions I formed with my new found 'knowledge' of what I learned from speaking with other places and forums on the interwebs. He was able to fit me in the next morning.
Greitens is a cool shop located at Bluemound and Hawley, across the street from a graveyard. The guy that greeted us was very pleasant and got all the details he needed for the repair. I heard from Dennis a few hours later and it was a failed O2 sensor but only one (and the cheaper of the two, I might add). He also indicated that we needed new tires and included two estimates since we couldn't get them at that time. Lastly I also asked if he could check the air bag light that stays on all the time and he said that he would take a look and let me know of any costs if it wasn't a quick fix.
He called me a few hours later saying the car was ready. When I stopped in to pick it up and pay the bill, the price he quoted me on the phone, which I thought was just for the repair, also included the diagnostic (~$90), labor and parts! Needless to say, this price came in well under what any competitor was asking and much better than what we were expecting. Fantastic deal!
Dennis stated that they didn't fix the air bag light but researched Hyundai's website to find two recall notices from ages ago that were still valid that addresses this issue. My wife tried to have the dealership fix it but they said it would cost $500. Now we can get it fixed for free!
Dennis and his team went over and above what any mechanic has done for me in the past. They will definitely get our business in the future. Plus they are right next door to our favorite Mexican restaurant. Win-win!
http://www.greitensauto.com/
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.