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East Side Lawn Care
Designer - Landscape, Barbed Wire Fence - Install, Barbed Wire Fence - Repair,
About us
We specialize in creating beautiful lawns, but we also specialize in great customer service. We always want our customers to know how much we appreciate their business. -Rick Halverson.
Business highlights
19 years of experience
Services we offer
Expert Tree Service, Lawn Weed Control and Fertilizing, Mowing Service, Mulch Installation, Sidewalk Edging. We also do lawn seeding, adding composted leaf mulch and other amendments., and storm cleanup; Also expert garden preparation, hedge trimming, including roto tilling, shrub and hedge plantings, spring/fall cleanups and other lawn care and landscaping work such as tree/shrub work, tree removal (small to medium size trees); fallen tree or limb removal
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.356 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 68% | ||
| 14% | ||
| 5% | ||
| 5% | ||
| 7% |
Showing 26-50 of 56 reviews
Carlisa A.
May 2015
Yard clean up was not done. Mulch was thrown over garbage. Mulch application not neat. bushes were not cut down to the apppriate height. My lawn looked worse than when they began.
Response from East Side Lawn Care
"We made every effort to make this customer happy, as we always do. I felt this individual was not acting in good faith and simply did not want to pay what was agreed upon even though the work was done correctly and exactly as agreed. Before our crew left she did a complete inspection and made a few suggestions, which our crew fulfilled, even though the requests were beyond what the contract called for. I then, personally went out and inspected the job afterward and confirmed that it was done well. She walked around with me and tried to find mistakes. She said we didn't "do enough" and told me that she didn't think the crew spent "enough time" doing the job. She said she felt they should have at least mowed the lawn - even though that was not a part of our contract. She said she thought it would have been nice, though and it's the least we could have done. So, she said she didn't think the job was worth the agreed upon price and would not pay it. After much discussion, we agreed that I would give her 200.00 off, but that was unfair to us. She owed the full amount and we performed exactly as per the contract, as we always do. I wanted the matter settled, though, so I agreed to the short payment. She then asked me to do another garden project. (Apparently our work wasn't all that objectionable!) I declined to provide a proposal for the new work because I did not trust that she would pay as agreed. I suspect that is why we got this negative review. We did our very best, as we always do, and make every effort to make our customer happy. We make it a practice to act in good faith at all times. This job was no exception."
Werner K.
May 2015
unknown
Chris O.
Apr 2015
unknown
Aaron C.
Mar 2015
.
Response from East Side Lawn Care
"Hi [member name removed], Thanks for your response and your A rating. I see that you did not give us an A rating in all catagories, though, and I would regard this as a learning opportunity if you care to provide additional feedback. In any case, thanks again, for choosing to work with East Side Lawn Care. I look forward to working with you again. Rick Halverson"
Anderson G.
Feb 2015
Solid work, came by at appropriate intervals throughout the summer to put down fertilizer and spray herbicide. Not a perfect solution to lawn weeds, but our lawn has a lot of tough, longstanding weeds that can only be kept under control. Only issue was that they regularly missed a small part of our lawn on the opposite side of the driveway from our house, so the weeds there were pretty extensive. I guess that shows the treatment works though. And I should have brought the issue to Rick's attention, because I'm sure he would have had his guys address it. Overall a good value. .
Response from East Side Lawn Care
"Hi [member name removed]. Thanks for the feedback. My apologies, I did not realize that our applicator was not doing the area on the side of your drive. I'm sure he thought that was your neighbor's property, so did not treat it. I hope we can work with you again this year and if so, I will be sure to make the correction. Thanks again for your business and the valuable feedback. I appreciate it and look forward to working with you again in 2015. Rick"
Kimberly T.
Jan 2015
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Catherine P.
Jan 2015
They were good. They did a lot of mulch. It was quality work. The price was right on. They didn't cut down the butterfly bushes and they didn't charge me for that. That was okay, I said I will cut it down. They were just starting and I guess it was the first time they were in business, but they got better. Their responsiveness was good and they were very professional. When I told them that was supposed to go down, they didn't charge me.
Response from East Side Lawn Care
"Hello and thanks for the nice review. We have actually been in business years but the man on the crew that you spoke with was new. His supervisor, Bob has been with us for 5 years. I understand the new man missed cutting down your butterfly bushes - sorry about that. They told me about it afterward and we adjusted the price accordingly. Thanks for being understanding about his oversight. We appreciate your business and hope to have the opportunity to work with you again. Rick"
Tim P.
Nov 2014
I contacted East Side Lawncare to do my home fall clean ups because I herniated a disk. Rick & I communicated over email and after some initial miscommunications about when I was available we met at my home to get an estimate.
I explained I needed mine and my neighbors front yards raked because it is our tree that drops in their yard and I usually raked them. We walked along the side of the house and to the backyard. Again said I needed leaf removal of both of those areas as well. Additionally, I needed one last mowing. I was given what I thought was a fair price for the work needing to be done.
After the meeting I received an email with a pdf attachment from Valerie on 11/3/2014 and my mistake was I assumed it outlined the services to be performed. Here is where my mistake came in. I didn't open it.
His crew arrived and my wife greeted them and they said they were scheduled only to do the front yards. My wife explained this to me. I went out to discuss with a crew member and the gentleman said there is now way that was the estimate because "we would lose our a****." I opened the for the first time thinking I could show them here are the services to be completed. It was just a letter saying thanks for the business. No details of services to be provided. I immediately called Rick and got voicemail. My wife followed up with a text and Rick responded saying we never even went to the backyard! However he agreed to do all of the services requested. The crew did a great job.
I emailed Rick on 11/5/2014 stating I thought the crew did great and clearly we've been miscommunicating and would be happy to have him out to review our property for a revised estimate. No response.
His crew arrived again today (11/13/2014) and only did the front yards again. My wife called to tell me this. I immediately emailed Rick discontinuing our service. I tried texting then calling as a follow up, but I got an invalid number message.
In person, RIck was great and seemed very trustworthy. I sold my wife on not needing another estimate because I trusted him and Angie's list.
I explained I needed mine and my neighbors front yards raked because it is our tree that drops in their yard and I usually raked them. We walked along the side of the house and to the backyard. Again said I needed leaf removal of both of those areas as well. Additionally, I needed one last mowing. I was given what I thought was a fair price for the work needing to be done.
After the meeting I received an email with a pdf attachment from Valerie on 11/3/2014 and my mistake was I assumed it outlined the services to be performed. Here is where my mistake came in. I didn't open it.
His crew arrived and my wife greeted them and they said they were scheduled only to do the front yards. My wife explained this to me. I went out to discuss with a crew member and the gentleman said there is now way that was the estimate because "we would lose our a****." I opened the for the first time thinking I could show them here are the services to be completed. It was just a letter saying thanks for the business. No details of services to be provided. I immediately called Rick and got voicemail. My wife followed up with a text and Rick responded saying we never even went to the backyard! However he agreed to do all of the services requested. The crew did a great job.
I emailed Rick on 11/5/2014 stating I thought the crew did great and clearly we've been miscommunicating and would be happy to have him out to review our property for a revised estimate. No response.
His crew arrived again today (11/13/2014) and only did the front yards again. My wife called to tell me this. I immediately emailed Rick discontinuing our service. I tried texting then calling as a follow up, but I got an invalid number message.
In person, RIck was great and seemed very trustworthy. I sold my wife on not needing another estimate because I trusted him and Angie's list.
Jon C.
Oct 2014
They did a very good job.
JOHN D.
Oct 2014
Called and spoke with someone, but it turns out they only take care of lawns on the Eastside. They were upfront and nice about it- I guess it says it all their name! I wouldn't hesitate to call them again if I needed service on the Eastside.
Kay H.
Aug 2014
Rick was so easy to work with, knowledgeable, helpful, timely in responding to questions. And our lawn is beautiful now!
Response from East Side Lawn Care
"[removed member name]. Thanks very much. I'm really glad to hear you're happy with your new lawn! It was a pleasure working with you. Please let me know if I can be of service in the future. Rick Halverson"
Tracy H.
Jun 2014
East Side Lawn Care is the lawn care compnay I wished my neighbors would use. If they did, I would enjoy the view from any window of my home so much more. East Side Lawn Care and owner Rick have been mowing my lawn for nearly 8 years and they are great They show up when promised, charge a fair price and never try to sell me products I don't need. I do not have lawn emergencies but if I did I would call East Side Lawn Care.
Response from East Side Lawn Care
"Thanks for your kind comments. It has always been a pleasure to work with you and I look forward to continuing to do so for a long time to come. I, too, wish your neighbors would hire us!"
Neeta R.
Jun 2014
unknown
Sarah W.
May 2014
Rick is very responsive and great to work with. He was able to come out and give me a quote very quickly and perform the work in the next few days. The only issue was that the mulch was rather messy, over flowers that were there, paving stones, decorative rocks, retaining walls, etc. I explained this to Rick and have every confidence that it will be rectified for future clients, so I would use them again.
Response from East Side Lawn Care
"[member name removed], Thanks for the feedback. I spoke to the employee who did the work and let him know that this was not acceptable, it did not meet our standards, and that it is not happen again. He is usually a reliable worker but this job looked rushed and I let him know that this type of work will not be tolerated. I am sorry for any inconvenience this caused and I very much appreciate your feedback. It allowed me to make the necessary correction. Thanks again, Rick"
Erik G.
May 2014
unknown
Response from East Side Lawn Care
"Thanks [removed member name]. Good meeting with you. We'll get that lawn of yours looking great! Rick"
Krish S.
May 2014
Right after I purchased the coupon, I provided them a date on which they could perform the aeration.. they came in and got the job done..
Response from East Side Lawn Care
"[member name removed], Thanks for your kind comments. I appreciate your feedback very much. Please call or email me any time. Rick"
Timothy D.
Jan 2014
Rick and his staff are very personable and professional. They answered all my questions and I would definitely recommend them to anyone needing TLC for their lawn.
Sue C.
Jan 2014
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RITA Z.
Nov 2013
They did the lawn treatment for the summer through winterizing. Went great
Mary L.
Nov 2013
He cut the grass just as I had asked. He went over it a second time because it was so long and never charged me anything additional. I was very pleased with his service.
James S.
Oct 2013
Rick originally sent an employee who did a poor job. I was very disappointed, and when Rick discovered that, he promised to re-do the work and refund my original deposit. I did not want a refund--just a good job, and Rick himself came out to do the work. I am very pleased with this company's response to my complaint. "Stuff happens" and although I was unhappy at first, the follow-up response was superior.
Barbara G.
Sep 2013
Everything went good. It was a mess of weeds and they took care of them for us.
Beth S.
Jun 2013
We talked about the bill and he apologized for a lawn mower going too close to my tree. It wasn't a big deal but the apology was appreciated. I have never negotiated with a provider like I did with Rick. He was pleasant and made me feel like my bill claim was not out of order. We both hung up feeling good and knowing that our business relationship was a good one.
Beth S.
May 2013
They are conscientious and very customer oriented. They came out right after the rain stopped last time. Eric, who does our grass, is great. I would highly recommend them.
Joseph C.
May 2012
Fast, easy, quiet (NO dog barking - and he barks at everything!).
Licensing
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FAQ
East Side Lawn Care is currently rated 4.3 overall out of 5.
East Side Lawn Care accepts the following forms of payment: CreditCard
Yes, East Side Lawn Care offers free project estimates.
No, East Side Lawn Care does not offer eco-friendly accreditations.
No, East Side Lawn Care does not offer a senior discount.
No, East Side Lawn Care does not offer emergency services.
No, East Side Lawn Care does not offer warranties.