DON'S HOME FURNITURE

We placed an order for some bedroom furniture on 10/19/13. The expectation for any order is approx. 8-12 weeks to completion. After about 14 weeks, we called to inquire about the status of our order. There was little information provided, which was not a big deal at the time. We know that "8-12 weeks" is not an absolute guarantee, but we were just curious because our previous order had been promptly completed and delivered. After another week, my wife called the store and was told "well, you did buy clearance pieces" which, of course, should mean that we get treated like second-rate customers. Yet again, we were offered no timetable and instead we received an insult of our purchase. The way I see it, we did them a favor by buying two clearance displays that were sitting in the showroom. We were simply waiting on the other pieces to be built, which were not clearance. Our furniture was ready on 2/14/14 (almost 4 months later), which is well beyond what is expected. At no time during this process were we offered any kind of apology for the inconvenience or poor communication. We were not offered any type of refund or credit for future purchases, even on the smallest level. I will no longer plan on visiting Don's for any future purchases of tables, chairs, stools, or insults, for that matter. We love the furniture, but would return it all for a refund in a heartbeat because how we were treated.

After scouring Madison and the surrounding area for a quality built solid wood Amish bedroom set, we found exactly what we were looking for at Don's. Fritz is the best salesman ever. He is patient and wants you to get exactly what you're looking for, even if it means requesting a custom piece. The furniture was delivered in perfect condition, and the delivery men didn't even get our floors dirty, even though they delivered on a very snowy day in January. The experience was so wonderful, we immediately went back and purchased our living room tables and a china cabinet from Don's.