Weissman Automotive Inc

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We highly recommend them. We pay $30 to $35 for an oil change. We would absolutely use them again.

Rather than selling me a new tire which I thought I would need when I had a flat, they explained to me that my spare tire was a full size regular tire that matched the other tires on my car, so I could just use my spare to replace the flat and have them plug the hole in the flat tire and then use the plugged tire as a spare.
I ended up spending only $10 rather then having to buy a $200+ new tire. I very much appreciated that they did not try to sell me something I did not really need.

****Update****
I had the opportunity to speak with Bill regarding my repairs and I have to say my faith in Weissman automotive was restored. When Bill heard about what happened he called me directly to discuss the situation. He didn't make any excuses and he apologized for what happened. As we spoke Bill asked what he could do to make the situation right. I asked for him to cover the labor on the repair. Bill did one better he refunded the entire repair. What Bill did to make the situation right is remarkable and I will without a doubt return to Weissman for future work

**** end of update ****

Based on my experience over the last couple of days with Weissman
Automotive I feel compelled to share what happened. I'm not one to write reviews on companies,
but in this instance I feel I need to.
The long and short of the story is never, never, ever take your vehicle
to Weissman Automotive. Their motto is
and quot;Service, Quality, Satisfaction!!and quot; and they claim all repairs carry
our 100% satisfaction guarantee. If
nothing else I contend that those claims on their website are false
advertising...
So, last Friday I took my car to have some service work done
by them. The local Ford dealership told
me that I needed several things done to my Explorer. I wanted a second opinion so I went to
Weissman Automotive. The experience on
Friday was great. I got excellent
service and they fixed the issues I was having (ignition coils and spark
plugs). While doing the repair they
caused or at the very least accelerated another issue with my truck (a hose
assembly/heater tube).
On Tuesday evening when I was driving home my Explorer
stopped working on the highway, I had to have my car towed. Since I just had service work done had it
towed to Weissman Automotive. When I
spoke to Jim about the Explorer on Wednesday after he had a chance to look at
it he explained that his technician might have caused the problem but it wasn't
their fault. The analogies that he used
was and quot;if a plumber comes to your house to fix the toilet and the light in
the bathroom burns out while he is in their it is not the plumber's fault. I'm not sure I see the connection, but
anyway... Not really having a choice I
asked him to complete the repair. He let
me know the cost and I asked if he could do anything about the price given the
situation. Jim let me know I was already
getting a good deal.
On Thursday when I went to pick up the Explorer I explained
to Jim that I wasn't satisfied and I felt that they should take some
responsibility. After arguing with him
for about 5 minutes in which he repeatedly admitted that his technician likely
cause the problem he refused to take any responsibility. He further shared an analogy that made it
clear that he doesn't believe in good customer service. Jim said, and quot;If I was driving your car to
see what the issues were and I ran over a screw it wouldn't be my fault and
Weismann Automotive wouldn't pay to fix the tire.and quot; I then let him know that he not only lost a
customer but I would be sure to share with anyone that would listen the
terrible service of Weissman Automotive.
He got rather irate with me - to the point of swearing at me and his
associate having to repeatedly ask him to calm down.
The moral of this story - NEVER go to Weissman Automotive in
Germantown, WI - EVER