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Showing 1-1 of 1 reviews
Candace B.
Nov 2011
Animal Grooming
see detailed account, above...
UPDATE:
I did not drive 75 miles to have my dogs bathed. I drove 45 miles to take my very ill dog, Bella, to the Veterinarian that she had seen all her life, even before my move away from the area. Joon was not ill, and was not scheduled to see the Vet. Joon was not fragile, she was a normal dog. Joon was not frail, and I did not give special instructions to Leila, the owner and groomer, concerning any frailty of Joon?s. I did, as always, give special instructions to Leila concerning the frailty of my other dog, Bella. Leila decidedly did NOT express any ?concern about Joon?s frailty and appearance?, that is, sadly, a complete untruth. I brought both dogs, not because I couldn?t leave Joon home alone (as she is fine home alone? it is Bella who cries when she is left alone with Joon), but because, as long as I was taking Bella to the Vet a few blocks from the grooming salon, I thought I would have them both bathed at Tails a Waggin.
As for bringing them ?both? on one leash?, the dogs had the same leash as I?d used for years? which was two leashes, one for each dog, and a lead that swivels to attach to both leashes so one can walk two dogs without tangling leashes.
Leila did not ask me to return to the salon in an hour. She told me to return in ?two hours?, as she always had. I told her that Bella was at the Vet, and I had errands to run, so it may be longer, and Leila told me, as always, that Joon would be fine in her ?comfort crate? after her bath. Her bath would occur at the time scheduled, when I dropped her off, as always, and she would sleep in the crate (as many dogs sleep in crates while their owners are away) until I returned? as always. I returned in 3 hours to pick Joon up.
Joon was not disoriented or unable to know where she was. If in fact, that had occurred after I left and prior to her bath, Leila should have called a Veterinarian out of concern for her. I don?t believe that it occurred at all, as that is not what Leila told me had happened upon my return. Upon my return, Joon did walk out to me from the back of the salon? and I expressed deep concern immediately. Joon was walking with the top of her back up, and the bottom of her back flat down, as if there was a hill on the back of her spine and a drop-off to the bottom of her spine. She was shaking terribly, and looked distressed. I asked Leila what happened to her, and she didn?t tell me until I had kneeled down to comfort Joon and asked Leila numerous times what had happened. At first, she tried to say that Joon must be ?stiff? from being in the ?comfort crate? for so long. Eventually, she said, ?I feel bad? she tried to jump out of the bathtub?, then she showed me how Joon had tried to jump out of the bathtub.
There were NO customers in the grooming salon at the time that I picked Joon up. The ONLY person in the salon was a salesman for Canine/Animal Glucosamine/Chondroitin, (from whom Leila routinely purchases) who kept trying to sell it to me because he thought that Joon suffered from some severe ailment. Leila even told him in the salon not to sell it to me while she took her order from him. There were no others in the salon.
I took Joon out to my car and she kept sitting down on the grass by the side of the sidewalk, not wanting to get up. The salesman followed me out of the grooming salon and kept trying to tell me that buying this Canine Supplement would be good for Joon. I believe he truly was trying to help, but I really couldn?t talk to him, because my attention was fully on Joon, who was clearly struggling. I did manage to get her into my car, and drove directly to the Vet with her, although she was not scheduled to see the Vet. I couldn?t get her out of the car, and she could not get out on her own, so I had to go inside to tell them that it was an emergency and my dog could not walk and I needed help to get her inside.
Veterinary staff brought Joon in, and the Vet diagnosed her with a ?severe lumbar spinal injury?. As time progressed at the Vet?s office, over a period of a few hours, Joon lost all ability to stand up. The lump on her spine kept getting larger, until, at the time that she was put to sleep in unconscionable pain, it was the size of a grapefruit. I did not ?proceed 75 miles home with Joon?, as Tails A Waggin?s attorney asserts? I left her, lifeless, at the Veterinary Clinic. And, I called Tails A Waggin that same evening and, crying, left a message for Leila that she was injured so badly that she needed to be put to sleep, that she was dead. Leila knows very well that I did not take Joon home with me. It was not icy on the sidewalk or streets when I left Tails A Waggin with Joon, and she did not ?slip? on anything. I did not ?brake hard? and cause injury to Joon on the way home, since Joon did not come home to me. Her last trip in my car was a few blocks up the street from Tails A Waggin, to the Veterinary Clinic. Leila did indeed discuss what had happened to Joon at Tails A Waggin with the Vet who contacted her, there is no questioning that. She told the Vet that she ?felt bad about it but didn?t know what to do?. The Vet who called Leila did not tell Leila that ?she had to put both Bella and Joon down?, since the Vet who called Leila was our local Vet, NOT the one up the street from Tails A Waggin who put Joon to sleep. Not the same clinic, not the same Vet. What Leila is here claiming about that conversation is yet another fabrication.
As for the two letters that I sent to Tails A Waggin concerning Joon?s passing being ?filled with multiple discrepancies?, I here attach both letters, which decidedly do NOT contain any discrepancies.
March 16, 2011 Leila C/o Tails A Waggin Grooming 467 South Main Street Fond du Lac, WI 54935
Dear Leila,
I have received your sympathy card, and of course, this is considerate of you to send.
Joon died because her back was broken during her last grooming with you. I took her immediately to the vet and had to have her put to sleep. Her last hours of her life were spent in immense pain, in agony. She had a lump larger than a grapefruit on her spine. Both of the veterinary offices that served Joon as a patient are in agreement that it would have been impossible for her to have completely broken her own spine by trying to jump out of the bathtub at grooming. You must accept responsibility over this, and I believe that one of the veterinarians has already contacted you in this regard. I?m a good person, and I?m not saying that you are a bad person, but you must accept responsibility for what happened to Joon during grooming. As of now, I am trying not be litigious, or to post reviews about your grooming salon. I would like you to pay for the final costs of Joon?s veterinary care, which are $550. In addition, I would like you to pay a small amount of pain and suffering, mine? but also Joon?s excruciating last hours. This would be an additional $450, totaling $1000. If you agree to this, and send this payment to cover these costs, I will sign off on any legal follow-up. You have my address, and I will look to see your response within the next two weeks. Sincerely, CB Fettig CB Fettig
April 11 2011 Leila C/o Tails A Waggin Grooming 467 South Main Street Fond du Lac, WI 54935
Dear Leila,
I have not received a response from you, which is disappointing to me. I?ve spoken with other g
UPDATE:
I did not drive 75 miles to have my dogs bathed. I drove 45 miles to take my very ill dog, Bella, to the Veterinarian that she had seen all her life, even before my move away from the area. Joon was not ill, and was not scheduled to see the Vet. Joon was not fragile, she was a normal dog. Joon was not frail, and I did not give special instructions to Leila, the owner and groomer, concerning any frailty of Joon?s. I did, as always, give special instructions to Leila concerning the frailty of my other dog, Bella. Leila decidedly did NOT express any ?concern about Joon?s frailty and appearance?, that is, sadly, a complete untruth. I brought both dogs, not because I couldn?t leave Joon home alone (as she is fine home alone? it is Bella who cries when she is left alone with Joon), but because, as long as I was taking Bella to the Vet a few blocks from the grooming salon, I thought I would have them both bathed at Tails a Waggin.
As for bringing them ?both? on one leash?, the dogs had the same leash as I?d used for years? which was two leashes, one for each dog, and a lead that swivels to attach to both leashes so one can walk two dogs without tangling leashes.
Leila did not ask me to return to the salon in an hour. She told me to return in ?two hours?, as she always had. I told her that Bella was at the Vet, and I had errands to run, so it may be longer, and Leila told me, as always, that Joon would be fine in her ?comfort crate? after her bath. Her bath would occur at the time scheduled, when I dropped her off, as always, and she would sleep in the crate (as many dogs sleep in crates while their owners are away) until I returned? as always. I returned in 3 hours to pick Joon up.
Joon was not disoriented or unable to know where she was. If in fact, that had occurred after I left and prior to her bath, Leila should have called a Veterinarian out of concern for her. I don?t believe that it occurred at all, as that is not what Leila told me had happened upon my return. Upon my return, Joon did walk out to me from the back of the salon? and I expressed deep concern immediately. Joon was walking with the top of her back up, and the bottom of her back flat down, as if there was a hill on the back of her spine and a drop-off to the bottom of her spine. She was shaking terribly, and looked distressed. I asked Leila what happened to her, and she didn?t tell me until I had kneeled down to comfort Joon and asked Leila numerous times what had happened. At first, she tried to say that Joon must be ?stiff? from being in the ?comfort crate? for so long. Eventually, she said, ?I feel bad? she tried to jump out of the bathtub?, then she showed me how Joon had tried to jump out of the bathtub.
There were NO customers in the grooming salon at the time that I picked Joon up. The ONLY person in the salon was a salesman for Canine/Animal Glucosamine/Chondroitin, (from whom Leila routinely purchases) who kept trying to sell it to me because he thought that Joon suffered from some severe ailment. Leila even told him in the salon not to sell it to me while she took her order from him. There were no others in the salon.
I took Joon out to my car and she kept sitting down on the grass by the side of the sidewalk, not wanting to get up. The salesman followed me out of the grooming salon and kept trying to tell me that buying this Canine Supplement would be good for Joon. I believe he truly was trying to help, but I really couldn?t talk to him, because my attention was fully on Joon, who was clearly struggling. I did manage to get her into my car, and drove directly to the Vet with her, although she was not scheduled to see the Vet. I couldn?t get her out of the car, and she could not get out on her own, so I had to go inside to tell them that it was an emergency and my dog could not walk and I needed help to get her inside.
Veterinary staff brought Joon in, and the Vet diagnosed her with a ?severe lumbar spinal injury?. As time progressed at the Vet?s office, over a period of a few hours, Joon lost all ability to stand up. The lump on her spine kept getting larger, until, at the time that she was put to sleep in unconscionable pain, it was the size of a grapefruit. I did not ?proceed 75 miles home with Joon?, as Tails A Waggin?s attorney asserts? I left her, lifeless, at the Veterinary Clinic. And, I called Tails A Waggin that same evening and, crying, left a message for Leila that she was injured so badly that she needed to be put to sleep, that she was dead. Leila knows very well that I did not take Joon home with me. It was not icy on the sidewalk or streets when I left Tails A Waggin with Joon, and she did not ?slip? on anything. I did not ?brake hard? and cause injury to Joon on the way home, since Joon did not come home to me. Her last trip in my car was a few blocks up the street from Tails A Waggin, to the Veterinary Clinic. Leila did indeed discuss what had happened to Joon at Tails A Waggin with the Vet who contacted her, there is no questioning that. She told the Vet that she ?felt bad about it but didn?t know what to do?. The Vet who called Leila did not tell Leila that ?she had to put both Bella and Joon down?, since the Vet who called Leila was our local Vet, NOT the one up the street from Tails A Waggin who put Joon to sleep. Not the same clinic, not the same Vet. What Leila is here claiming about that conversation is yet another fabrication.
As for the two letters that I sent to Tails A Waggin concerning Joon?s passing being ?filled with multiple discrepancies?, I here attach both letters, which decidedly do NOT contain any discrepancies.
March 16, 2011 Leila C/o Tails A Waggin Grooming 467 South Main Street Fond du Lac, WI 54935
Dear Leila,
I have received your sympathy card, and of course, this is considerate of you to send.
Joon died because her back was broken during her last grooming with you. I took her immediately to the vet and had to have her put to sleep. Her last hours of her life were spent in immense pain, in agony. She had a lump larger than a grapefruit on her spine. Both of the veterinary offices that served Joon as a patient are in agreement that it would have been impossible for her to have completely broken her own spine by trying to jump out of the bathtub at grooming. You must accept responsibility over this, and I believe that one of the veterinarians has already contacted you in this regard. I?m a good person, and I?m not saying that you are a bad person, but you must accept responsibility for what happened to Joon during grooming. As of now, I am trying not be litigious, or to post reviews about your grooming salon. I would like you to pay for the final costs of Joon?s veterinary care, which are $550. In addition, I would like you to pay a small amount of pain and suffering, mine? but also Joon?s excruciating last hours. This would be an additional $450, totaling $1000. If you agree to this, and send this payment to cover these costs, I will sign off on any legal follow-up. You have my address, and I will look to see your response within the next two weeks. Sincerely, CB Fettig CB Fettig
April 11 2011 Leila C/o Tails A Waggin Grooming 467 South Main Street Fond du Lac, WI 54935
Dear Leila,
I have not received a response from you, which is disappointing to me. I?ve spoken with other g
Response from TAILS A WAGGIN
"To Whom It May Concern: Mrs. (Member) had brought her dogs, Joon and Bella, to Tails A Waggin for many years without any complaints. On the date stated, January 30, 2011, she drove 75 miles to the salon with her elderly dogs. Upon arrival, the dogs were tied together on the same leash, and Joon was clearly unstable. When Leila expressed concern about Joon’s age and appearance, Mrs. (Member) informed her she had to bring Joon along because she was unable to leave her home alone, and Bella had a vet appointment here in Fond du Lac. Leila then groomed Bella first, who was promptly taken to her appointment. Mrs. (Member) was told to come back for Joon in an hour, which is sooner than normal, due to Leila’s concern for the dog’s unstable state. Mrs. (Member) didn’t return, however, for over four hours. When Leila got Joon to the tub for her bath, it was obvious she was extremely disoriented and in a lot of pain. She was completely unaware of where she was and what was happening. Leila bathed the dog herself due to the dog’s age and fragility. Joon never attempted to jump out of the tub as Mrs. (Member) states. She clearly didn’t have the strength to do so. Here at Tails A Waggin, we groom many elderly, fragile dogs on a daily basis, and have never had any complaints or concerns for their well-being. After her grooming was finished, Joon was placed in a kennel alone. She sat there for over four hours, until Mrs. (Member) finally returned. Joon walked to meet her all by herself, using her own strength. There was absolutely no “grapefruit” sized lump anywhere on her body. She sat alone, waiting in the kennel for over four hours. This was definitely ample time for any bumps or lumps to develop. Several employees and customers witnessed Mrs. (Member) picking up Joon. She was looking a little stiff; however, this was discussed with Mrs. (Member) and attributed to the long wait in the kennel. The conversation went nothing at all like Mrs. (Member) states. Joon walked out of the salon, again using her own strength. Mrs. (Member) then proceeded to drive 75 miles back home with Joon. Leila is very sorry about what happened to Joon, but is in no way responsible. This occurred in January, and it was icy out. Joon may have slipped outside on the way to the car. Mrs. (Member) may have had to brake fast or hard on the 75 mile journey home, and Joon may have accidentally slid off the seat. It is an unfortunate situation, but is unrelated to her trip to Tails A Waggin. Leila did discuss Joon’s appointment with the vet Joon saw. The doctor informed Leila the she had to put both Bella and Joon down, and she thought Leila should send Mrs. (Member) a sympathy card. The conversation Mrs. (Member) is claiming occurred, simply did not happen. Mrs. (Member) did send two different letters to Tails A Waggin explaining how she felt. The letters, however, are filled with multiple discrepancies about the “events” in question. Also, in the first letter Leila received, Mrs. (Member) is willing to accept $1,000 to cover her vet bill/pain and suffering. In the second letter received less than one month after the first, Mrs. (Member) is suddenly willing to accept $300 instead. In conclusion, we at Tails A Waggin would like to extend our sympathy once again to Mrs. (Member) about this unfortunate situation. However, when elderly dogs come to the salon, utmost care is taken to ensure that they are gently handled and comfortable during their time here. Thus, Leila is in no way responsible for Joon’s death."
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