The have been very satisfactory. They are an American Standard dealer which has Trane I think. I just went ahead with that equipment so I didn't shop. They were good because actually they didn't tell me to replace the furnace that is there. They had to take it out to get a new coil. So, they didn't try to sell me a new furnace. That's a real plus because I wouldn't know. They were there right away. There punctuality was very good too. They were right on time. There professionalism was very good.
  They have a repair man that really knows heat pumps, which is not east to find these days. They are very complicated. When you have a system with a heat pump, it's a very complicated system. They really repair people and they need to go out to school. The people I was with, they really couldn't handle a heat pump. I was glad to drop them. But this is just not like the old gas type furnace that was easy to repair. These systems are very complicated. I would use them again because they are my Heating and Cooling people. No doubt. I wouldn't think twice.

It took a little while for the owner to call back, as he had the flu, but after that everything went extremely well. The technician came as scheduled the following morning, diagnosed the problem within minutes of arriving, and completed the repair quickly. In addition, when I asked him how to schedule an overdue annual service on the furnace, he said he could do it then and did. The technician was completely professional and extremely pleasant. He didn't try to sell us any services or products we didn't need. Bassett has serviced our furnace for the last couple of years, but this was the first time we have called them for a repair. We will definitely be sticking with them in the future.

Good luck getting them to contact you. They obviously are too busy for my business.

Excellent job. Explained work to be done in detail, with options. Arrived on time, courteous and friendly, did great cleanup. The system works better than expected, since they corrected prior deficiencies to the heating system.

Arrived in the morning, installed the furnace & air conditioner. Removed old furnace to dispose of and cleaned up the work areas.

John, the owner was very responsive of approachable from the first call. They really accommodated us in a way which was both personable and professional.

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We decided not to go with the a/c instal and just have them tune up the furnace and cap of the vent.  This was in Early August 2015.  They said we'd be on the list for September furnace tune-ups.  Contacted them 3rd week of September, they said "yes, you're on the list for our calls in your neighborhood soon" - then get a call on October 6th at about 11am asking if they can come out that afternoon.  I said yes, but reminded them of the duct cap-off as well as furnace tune.  Turns out they can't do that as they "didn't have the right tools/materials not he truck".  They promised to be out to us by "end of this week or early next week".  Well, it's now the end of the next week and no response at all.
They are polite, pleasant folks who just don't seem to able to deliver on their promises.  Seems like they have taken on too much work.....shame.

Every thing went very smoothly.   The installation was faster that I expected and the installers took away my old furnace and left my house in excellent condition.

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Smooth as silk. Installed on the promised date. We used this firm several years ago for installation of a gas fireplace insert.

Our previous gas furnace was only 14 years old (it was a replacement itself, but a generic "contractor's model," not a common name brand and probably inefficient). The gas controller died, which would have cost $700 to replace -- and we'd still have an old, inefficient furnace. At best, the old 100,000 BTU furnace might have been 80% efficient, and probably worse.
I called around and got a quote for a replacement from a large heating company in Woodinville, and a different brand -- but they insisted that we'd have to install a vehicle post for protection of the heater in the garage, in order to pass an inspection. They also did not explain how they would install the PVC exhaust pipe in our garage. The 95% efficient furnaces require a PVC exhaust pipe, which cannot attach to the existing metal exhaust that goes through the roof and that also handles exhaust from the water heater. Another large company in Bellevue wanted to do a 3-hour test of our entire house, to first determine what size heater to get. With that, and other reviews on Angie's List, I figured they would be more expensive, so I passed on that. After a quick look at our existing system, the other heating companies I talked with said that the same BTU output of a new efficient heater, combined with a variable or two-speed fan, would be the right size.
So I called Bassett Home Heating. John, the owner, came out the next day (a Friday) and offered two recommendations -- one for an 80% furnace (which could attach to our existing metal exhaust pipe), and one for a 95%. He explained how the PVC pipe could be routed along the top of the garage, and said nothing about having to install a vehicle post. I also liked the idea of a small family-run company, where you know who you will be dealing with.
The only potential downside was a scheduling delay, since we had no working heater. Because we have a wood stove that we have previously relied on for heat during storm outages, I decided to go with Bassett -- and am very glad I did. They are normally scheduled two or three weeks ahead at this time of year, but were able to rearrange their schedule and come out for the installation the following Thursday. We got the 95% efficient furnace. The PVC exhaust pipe looks and works fine, and they also installed a small pump and outlet tubing for the moisture that the furnace creates.
They called a couple of days ahead, and showed up right at 7:30 a.m. on the agreed day. John, his son, and another helper all worked on the installation, and did a great job. Complete installation took them less than 2-½ hours, and they showed how the new thermostat works -- it's easier than the old one, even though there are more features. I am extremely pleased with our new heating system; it heats the house much more evenly than the old system, and we aren't losing 15% or more of the fuel as waste.

Despite the company being two hours late for the initial job liaison, they made up for it on the next two visits completing both job within a week.  They cleaned up after themselves very nicely.  The furnace and water heater work well.

They were able to do it quickly and we're great guys. And, who doesn't love supporting a family business! Couldn't recommend them highly enough.

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Only paid for labor.

Went well.  Used them before

Everything went very smoothly, except waiting for the PSE inspector to view the install and turn on the gas.  But that couldn't be helped by John.  With an extra visit by John the next day and the help of my neighbor...........the GAS was turned on!  I love it.

I made an appointment over a week ago for them to come here on Monday to service my AC. I even took a day off from work. When they didn't show up by the promise time I called back and there was no one at the office. When they return my phone call they said they don't even do AC work and that no one at the office would even take a work order for that. Even though the website said that they do and they even had a coupon for AC service online to download. Don't even bother calling them about their AC service even though their website says that they do , they don't.

Their service was quick and exactly what they quoted. They did a great job and they were very kind. They came out to talk to me in the same day that I called and they explained things in detail. I am happy with how everything turned out.  I would recommend them to others

The experience was great from start to finish.  The estimate was about what I expected and they were able to provide some recommendations for the install that I hadn't thought of.  John and his son arrived on time for the work and had the whole system up and running in less than a day!  Couldn't be happier - now bring on the heat!

Fine.