I 5 Exteriors, Inc.

We hired I5 to replace/upgrade 4 windows. We paid cash (1/2 up front and 1/2 when done). Initially, they did a great job communicating and scheduling. Upon installation, we received a cracked window which they stated was covered under the manufacturer's warranty and would return later to replace in 2 weeks. We accepted this response for the time being. The installation went further into the late night than expected. The installation itself was done well. It was difficult communicating with the staff that spoke broken Spanglish. As the crew was completing the installation I asked when they would return to paint the trim to match what was originally installed (the existing window trim was also hardy plank trim painted white; lifetime warranty). The crew nodded yes, yes, we paint later. This response was also acceptable and was willing to wait for a return trip to paint later since the day was already getting late. We began to be concerned when the communication suddenly stopped regarding the follow-up window trim painting and the replacement of the cracked window we received. At this point, I was not happy, especially after promptly paying off the remaining balance in cash on the day of installation. We contacted I5 asking when we could expect them to return with the follow-up painting and replacement of the window only to now find out that they were not sure and that the painting was not included in the contract. However, when re-reading the contract it clearly stated the painting which I pointed out to I5. They are excused was well that is just our standard language for only cases where we do include painting. What? I then responded that if I had known that is how they were gonna game me on this deal I would have stated then simply keep the existing painted window trim pieces you removed and reinstall them instead. Their response was well the hardy plank recipe has changed recently and the existing hardy we had only was a 30-year product - not a lifetime product. I disagreed with this assessment since the old hardy trim was barely 1 year old. So now we have to wait for some drier warmer days to paint it ourselves (since they said the added painting cost would be $1,800). Mind you Home Masters painted our entire house (window and siding trim included) for only $8,500 and they did a spectacular job. Also, I will have to caulk up the many nail holes that they did not complete on the window trim. When Home Masters installed our new hardy window last year they were careful to caulk all nail holes and seams. Home Masters told me that if this was not caulked properly then it would void the lifetime warranty. So much of I5 left me confident in what they did and can provide. I will not be recommending them to anyone in the future. Use Home Masters instead folks. Finally, now we are once again bugging I5 to give us an update on the cracked window issue.

They did a great job! The price was good, and I received a non prorated 50 year warranty. This impressed me.

This might have been the worst building experience in my life. Stairs repeatable rebuild. Started good with notifications of when things would be happening, then it fell apart. They still owe us for a tarp we had to purchase to cover the roof on the deck because it had a finished wood ceiling and no roof during the rain. The pony wall was built without plywood and paper, and had to be redone., skylights were installed sloppy, cracks in the finished pillars. And we had an estimate for a second project that we wanted to be done that we have never heard back on. Probably a blessing we worked harder on trims and finishes then they did. They used subcontractors that were very nice but this was their first deck job and we have a 3/4 picture framed deck. Make sure your project manager is the same throughout! Oh, and they expected full-price payment. Never pay before the job is done.

This team knows what they are doing fast professionals. I will only use them for roof and siding jobs in the future

The customer service was good but the roofers did not notify me of significant dry rot at the roof soffits even though they replaced the fascias that were connected to them. The soffits ended up falling apart after the fascias were replaced. They did the job they were hired to do but I had hoped for more holistic care.

i5 replaced our 43-year-old cedar shake siding with Hardie Plank siding (fire-resistant!), and did an outstanding job. Every employee on the job was professional, courteous, and extremely careful in their work, despite some less-than-pleasant weather conditions. We ran into only one issue, which had to do with some overzealous painting during the aforementioned weather conditions. (Don't let them paint your gutters if you can avoid it.) But i5 stood by their warranty and took care of the issue without argument. You might need to make repeated calls to encourage the busy project manager to make it all happen, but they'll get there. These are very good people who know how to do a job right!

I would advise anyone considering using this company to absolutely not! It started with their salesperson Brad making all kinds of promises that did not happen. Every part of our project had to be redone. We had them build a covered porch with paver walkway and porch. The covered part of the porch had to be torn down and rebuilt 3 times. the pavers had to be redone and the gutters leaked. They sent out a crew that had no idea what they were doing. They left big messes all over our yard and driveway. They did not work safely or efficiently. The crew would show up at 10am, work for an hour, take an hour lunch, and leave at 2 pm every day. We were told this would be about 2 weeks to complete. We signed the contract on February 4th and the project was completed on July 21st. Our project manager Eric made excuse after excuse, that is when he would respond. He mostly just didn't respond. I called their office several times and everybody I talked to was so sorry about everything, but nothing changed. The overall project turned out just okay, not what we asked for and were promised. They stopped working on the unfinished project for at least a month before I even could get someone to respond. They left pavers on my grass for a month and killed my grass. They left sand and garbage in my driveway for over a month so I couldn't use my driveway. They left a portable toilet in front of my house for months. I could go on and on but basically, this was, by far, the worst contractor experience I have ever had. Terrible work practice, terrible communication, and total lack of respect. And to top it all off, we were told that we would not have to pay anything until the job was complete, however, we got a phone call saying that our payment was delinquent before the job was complete. I honestly don't know how this company is still in business.

The gutters look good. It would have been nice if the installers cleaned up the mess they created (meaning, the debris from the gutters were just left were they dropped). Their ladders dragged a bunch of gravel onto our lawn. Pretty obvious. The installers never even told us when they were done. They just left. They could have walked the property and shown us what they did.

...

josh an company was very polite and accomadatein the workers were polite and respecfull installed full roof in one day.cleaned up after job.was done did excellent work we were very pleased with . special thank you goes out to josh thank you so much you were very prof. from timothy an barb vanc.wa.

They will never call back about the warranty. Very sloppy craftsmanship. I would not recommend them. They showed my roof on their ad. I did not give them permission to show my roof.

They were extremely well organized and efficient. Tuesday the materials and drop box were delivered. Wednesday they put the new roof on and they cleaned up all the debris. Thursday morning one crew member finished the final touches and reassured me regarding repairs to the roof before installing the shingles. and the drop box was removed.

The only thing I didn't like was that they didn't install insulation in the walls to start, and there was a bit of miscomnunication with a couple of minor things.

The crew was pleasant, everything was well organized, and they cleaned up after the job. The office staff kept me informed about a start date. The weather in winter determines when they can install the roofing.

They were able to get in fast and get the work done. if the tenant hadn't been getting in the way it would have been done even faster. Anyway, excellent work was done.

Everybody was very professional from start to finish. They showed up on time, everyone was very friendly and knowledgeable. They did a great cleanup too. Just a great experience all the way through!

Did a great job replacing our deck with Trex. We would definitely hire them again.

New in town, had an emergency roof leak. Called several businesses with no return calls - or we can see you in 2 days. With water running into the house, waiting was not an option. Called I5 Restoration Inc and left message. Not only did they return my call, but Chad and Morris were out within the hour. They were able to do the repair (in the rain), quickly and efficiently. Wonderful company and super people. Will be using them to get my entire roof replaced. This should be the only roofing call you make!

The crew that removed the old roof and installed the membrane was prompt and pleasant to have around. The installation crew cam soon after. It was rainy and the wind made it too dangerous the first day, so they completed the job the next day. Everything went well. Ii would reccomend 15 restorations .

Chad and his team provided excellent workmanship, project was on time and on budget.

R&R 900 sq ft deck - prompt, professional, courteous, on schedule

It has been excellent

Quick response to needed repairs twice so hired to do total replacement.. Workers professional and customer service top notch.

since repair is recent and I had to wait 3 months to find out that repair by another company was not good, I am refraining from strong recommendation. I liked the enthusiasm and attentive listening provided, but I have not heard back about the sap-leaking beams in the roof issue (repair was March 17, 2015). I appreciated that they were there ahead of schedule and spent time making sure I understood and could "see" the work they had done (showing photos).

Chad and his team arrived on time and did a great job for a reasonable price - thanks guys!