"We're glad to hear your plumbing is back in working order! We're sorry you were frustrated by the length of time. Due to the age of your dishawasher, some parts had to be reinstalled in order to get an effective seal and appropriate hose length. That, in addition to installing two new basket strainers, a tail piece and a new P-trap all takes time to do it right. Our goal is longevity, and we would rather work a little longer to make sure everything is done correctly. That's one of the reasons we don't charge by the hour, but by the project. So the cost won't change for you, even if it takes us a little longer to complete the job. Thank you again for choosing our small business and we do appreciate your feedback!"

"Thank you for leaving this feedback. We're sorry about any confusion. Your invoice should never be a head-scratcher. To clarify, the estimate provided and approved by you will almost always be the final cost of the work. In some situations, the price may change if opening drywall or digging into the project reveals problems that weren't anticipated. But we will always get approval before continuing. In general, your estimate will include all the same details as your final invoice. We do not price based on time, tools and materials. We use project-based pricing (also known as flat-rate pricing) to keep things simple. It includes everything the project needs to be completed, at one flat cost. We're sorry about your frustration, but we hope this clears things up. We will be sure to discuss your experience with our plumbers so they can provide better explanations in-person."

"Thank you for being a repeat customer! We love hearing our team impressed again and again. Thanks for choosing us and we'll be here when you need us next time!"

"Thank you for telling us about the inefficiency of your project. Our goal is always fast solutions that last. We never want a customer to feel like they weren't our priority. We're glad the work was completed well in the end, but again, we apologize for the scheduling issues. We will discuss this with our team. Thank you for partnering with a small, local business!"

"Hot dog! We love hearing when a customer is happy and well-informed. Thank you for the kind feedback, and for partnering with a small business!"

"We're glad your technician provided you with quality work and clean, flowing water! It's unfortunate you feel the value didn't match the price. We always provide the estimate up-front and capture a signature to confirm the approval of work. I'm sure your plumber would have been happy to explain the cost. We're always looking for ways to stay competetive and we do appreciate your honest feedback."

"Thank you for your feedback. Our team discusses every review, and we would love more info about your experience. Please contact our office and ask for our Service Manager. Thank you!"

"Thank you for your positive feedback! Joe is a great part of the team and we're glad he represented our company well for you!"

"Woo-hoo! We're glad you had a smooth experience and high-quality results. Thank you so much for sharing a review. We appreciate you!"

"We love hearing when our Plumbers in Plaid go the extra mile! Thank you for sharing a review and for partnering with our 93-year old company!"

"Thank you for taking time to leave a review! Both of your plumbing proffesionals are a great asset to our team. We're glad they found you a speedy and lasting solution!"

"Thank you for being a longtime customer! We're always proud to hear when our team leaves a consistently good impression. Thanks for the review and your continued partnership with our small business!"

"Thank you for taking time to share this review! We're glad you enjoyed a fast response time and quick work. Plumbing emergencies are never fun, but our experts in plaid try hard to make it a friendly experience. Thanks for choosing us to get your water heater under control!"

"Thank you for your feedback. We're glad our team was able to respond quickly and find an efficient solution to prevent further property damage and minimize your emergency. We're one of very few companies that offer any plumbing help after normal business hours. After hours service is priced higher than our normal business hours. We're a company that values our employees years and qualifications in the industry. Keeping a team of highly educated plumbers available, on-call during non-business hours and on weekends is a tricky endeavor. We have to compensate them fairly and cover the costs of doing business, while also being fair to our customers. It's a fine line and we're always looking to strike a balance. We discuss all reviews, good and bad, and will continue looking for ways to stay competitive during after hours. When scheduling appointments, our customer service team uses a very strict guide to make sure all after hours policies are communicated clearly to customers prior to booking. We are upfront and transparent about how our After Hours service works, and our call-takers are instructed to clearly explain that the After Hours inspection fee is non-refundable and not part of the cost of service. Our service manager would be happy to explain the breakdown of pricing on your invoice and answer any other questions you might have. We're sorry if any of this was unclear, but we're glad we were able to get your problem under control quickly. We hope to earn your trust in the future."

"We love educating customers on how their plumbing works! We're glad you had a great experience and got a better understanding of your plumbing system. Thank you for partnering with a small business!"

"We're so glad we got your holiday festivities back on track! Thank you for choosing a 93-year old business. We'll be here for you whenever your next plumbing need arises!"

"Thank you for sharing your experience. We always try to offer options to keep pricing within our customers' budget, while solving the problem as efficiently as possible. Our licensed technician offered a few estimates, and we're sorry these didn't fit the bill. There's a lot of work and education that goes into plumbing service. We're sorry you felt the price didn't meet the value of keeping your plumbing operational."

"Thank you for reviewing our team! We're glad your plumber was a personable pro. That's what we aim for. Thank you again for partnering with a small business!"

"Thank you for your review. It can be difficult to hear critical feedback, however, we can always improve. We will be discussing your experience with our team and looking for ways to create a better, more competetive customer experience."

"Thank you for sharing this feedback. We read, review and discuss every rating, evaluation or recommendation that relates to our business...both good and bad. We appreciate you taking the time to share your comments. It's our unwavering belief that when a business stops being challenged on all they do (especially from those we serve) that their future is in trouble. For this reason, thank you. And rest assured that we're always looking for ways to stay competetive in our industry."

"We're so happy you had a great experience from the time of booking to the end of service! Thank you for sharing your experience. We hope to help with any future plumbing needs you run into!"

"We appreciate feedback, good or bad, we just wish we had more details to understand your complaint. Our Service Manager would be happy to discuss your plumbing project. We're always looking for ways to improve."

"Thank you for your glowing review! We'll be sure to pass your feedback along to Joe. He's a great part of the team and we're glad you had a stellar experience!"

"Thanks for the solid review! We're ecstatic to hear you received a range of options and a fast solution. Thank you again for choosing a 93-year-old small business!"

"Thank you for reviewing our team! We're glad your leak is under control. Thanks again for choosing our local business."