Roto-Rooter Plumbing & Water Cleanup

Roto-Rooter did an okay job. It was not horribly disappointing, but not excellent. They go the job done.

My sister-in-law referred me to them. They were amazing. I was real pleased with him. I called and she called and told me when he was going to arrive. He arrived on time. He was clean and tidy. He was helpful with other things that I needed to do. He got my drain working great. I would recommend them. I was using a different drain cleaner and he said I was killing my pipes. So he highly recommended the Roto-Rooter pipe cleaner. The price was average. I called three other people and they were all about the same price. The quality was excellent.

I called for an estimate, and Derrick was here within two hours. Not only did he replace the outside faucet, but he also fixed the four other "projects" that I've never gotten around to calling anyone about. (Including a shower faucet fixture that a different company's plumber put in backwards!) I can't say enough. Derrick was quick, professional, and did not waste any time in getting the jobs done. The price was very reasonable too. I will never use any other plumbing company. Period.

Very prompt service from the first phone call. Mar the technician was very personable and completed the job in a timely manner, and that was when it went down hill. After finishing and collecting the check, and leaving the house, I went to let my 2 elderly cats out of the room where they had been contained, only to discover that the technician had left the back door and screen door standing wide open, allowing my cats to escape. I finally managed to capture them after 1 hour of searching in the freezing cold. I made numerous calls to complain to the manager and was ignored, constantly and rudely told by the office staff, Olga and Courtney, that the manager Ray was unavailable. I finally was rudely told by Courtney to stop calling. That there was nothing that they would do as there had been no great loss, and that it did not matter. I find this company's customer service to be very poor and their attitude to the safety of their customer's pets, property and well being to be of little or no concern to them.