
About us
We have been providing award-winning moving service in Washington for 16 years and running! We handle moving needs of all shapes and sizes.... household moving, office moving, storage, piano/furniture delivery, assembly/disassembly, packing service, packing materials, and so much more.
Business highlights
Services we offer
Local Moving, Storage, Piano Moving, Packing Service & Materials.
Services we don't offer
Grand piano Moving, Pool Table moving
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
5%
Accepted Payment Methods
- CreditCard
- 18
Assorted photos uploaded by Super Friends Moving LLC
Number of Stars | Image of Distribution | Number of Ratings |
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90% | ||
5% | ||
2% | ||
1% | ||
2% |
Filter reviews by service
However I was promised the estimate the next day, and I have yet to see it five days after his initial visit.
Perhaps they didn't want my business.
"Hey (Member name removed).... It would have been a pleasure to help with your move to Colorado. Just to be absolutely fair about this one..... my estimator Craig cam by just after noon on Thursday to provide an in home survey, and it way sent out yesterday evening (Monday). That is a total of 2.5 business days that it took Craig to prepare a Long Distance Moving bid for you. Wouldn't ypu rather give us the couple of days to put together an honest bid for you?"
The move took longer than *I* anticipated, but the contact at their office was smarter and had given me an estimate that was dot on, even after I added some items. No unanticipated charges or fees.
They offer a 5% discount for cash which I think is fair.
The only casualty was one piece of glass in the china cabinet which one of them noticed and brought to my notice. All three of them immediately apologized profusely and set about removing it and promising to have it replaced and returned and installed in a matter of days if possible. As it turns out, it took a couple weeks but I had assured them that I was still renovating and wouldn't be loading the cabinet up with china for several weeks. Excellent communication on their part. Very responsive to emails (which I prefer to phone calls).
Jarrett and Chris completed our move. I got a 1pm estimate, which had to be pushed back to 2pm - Jarrett called ahead of time to warn us that the last job ran long. No problem! The guys got there and had almost everything out except the dang couch in less than an hour. The couch took a LOT of finesse and brute strength, and took over half an hour to load all on its own, and I totally commend these guys for their perseverance. I know I would have given up and just chopped the darn thing up into pieces and thrown it away! LOL
On the condo side, they scouted the area to find the best way to bring the couch, which ended up being going to the end of the block and coming down the walking trail behind the condo. The rest of the stuff, once again, practically flew down the stairs. Not a single scratch or ding to be found anywhere on our stuff. The estimate I was given was very close to my final total, good job.
I would recommend Super Friends to anyone for any kind of moving. Professional without being stuffy. SUPER fast. And they really know their stuff!
inquiry for a quote and sent someone out to give us an estimate. We confirmed with them the move
date and they as well sent a confirmation. However, on the day of the move nobody showed up.
When we tried to contact the owner, his phone went straight to voicemail. We then tried the office
where we were told that they could not find us and that they would call the owner. After 30 minutes
and no update whatsoever, we called the owner again, who hadn't bothered to respond to the voicemail
message left on the previous call. Call went again straight to voicemail. When calling the office again,
they now told us that they were trying to find people to do the move. Not they would do it later, but try
to find the people. So we had to hunt them down for updates. Apparently the owner could be bothered
to answer other people's calls, just not ours. Nice way of dealing with customers. When We still had
nothing specific 1.5 hours into the whole ordeal we fired them and called another moving company
who completed the job and got us out of a bad situation as we had to move on that day.
Not so super these friends. If they would've bothered to be pro-active in their communication, let us
know in a timely fashion what's going on, thinking from a customer perspective then it could've ended
better for them. But not in this way.
Jakub, the owner, was incredibly patient with me as my closing date with my new home was in flux. We had to be out of our home prior to the Labor Day weekend but weren't sure when we would get into our new place. Jakub was prompt to reply to my back and forth emails and secured our move in date on his very busy calendar.
Our move out crew of 6 blew me away with how quickly and carefully they cleared out our 2600 sqft home (which included moving a piano and appliances). The entire crew was so professional and friendly (ensuring they shook my hand and introducing themselves when they arrived). My furniture was carefully wrapped and packed into the truck. When they were done, Gabe - the crew lead, totaled up my charges for that day and let me know that I would pay the entire balance after move in that was scheduled several days later. He sent me an email with that summary of our conversation before he left.
Move in day was the Monday of the holiday weekend (friends and family were surprised we were able to get a reservation on the holiday). Jakub called to let me know that the crew could arrive earlier than originally estimate and asked if that was ok. Absolutely, I said! This crew of 4, lead by Brian, was equally as impressive. They too were speedy and careful with our belongings. These poor guys had to bring appliances and some heavy furniture down some narrow stairs and they manage it all with seeming ease. Our beds (including a bunk bed) and other furniture were all set up and placed where we wanted them. Not a single nicked wall was found.
Overall, this was the best move I have had and Superfriends made what is a stressful time much easier. I would highly recommend these amazing professionals!
When they unloaded the truck, they made sure every box went into the correct room. If something was not labeled and put in the incorrect room, they did not hesitate to relocate it to the correct room. They not only put the furniture (couches) in the correct room, they made sure it was angled correctly and offered to put felt on the bottom to not damage the hardwood floors. They asked a few times if we needed help unpacking and went above and beyond to assist in any way. After everything was completely unloaded, they asked me to do a walk through of the house, check boxes, and make sure everything was ok.
This was a great experience and I recommend them to ANYONE moving.
"Greetings.... ****This review is irrelevant to any part of our service.**** The gentleman phoned in on our office line yesterday, I let him know that I was on the other line with a customer, I asked him to fill out an estimate form on our website.... so I could get back to him and set-up a time for our estimator to come by. He mentioned that he had a unique moving situation in about 1 year, and was considering the option of moving (or not), based on the price of his move. He asked if i could provide pricing over the phone, and I told him I would not be able to provide pricing over the phone, and that an in-home survey would work best. He then told me that he would look elsewhere, and hung up the phone. With unique situations and Large moves.... it's always best to start with an in-home survey. This will ensure that you are receiving the most efficient service possible for your move, when the time comes. Thank you for your time, Jakub - 206.302.8833"
They seem to hire mostly college/grad students (who all seem to also be weight lifters...) but they do seem to train them pretty well. We did not use them for moving from one location to another - so can't vouch for them there. But our experience was totally positive.
Would not hesitate to use them again.
Also, if service provider is reading this - thank you for your help. We really appreciated your help and making it happen on the day of the move in.
Of course we heard nothing but horror stories from friends re: movers. I was nervous & under lots of stress...... Craig from Super Friends came to do our in-home estimate. From the first moment he put me at ease with his& delightful sense of humor & easy manner. As we walked through our home, he made notes & asked for details on every aspect of our moving plans. It was clear he knew what he was doing & asked me periodically if I had questions or concerns. My stress level went down as he helped me know how to plan.
Craig emailed us a detailed estimate that included details of how each part of the estimate was calculated & included a range of charges, depending on how long the packing & moving would take.
The most difficult part for me was releasing our possessions for packing. Once again, as soon as the Super Friends packers arrived, their good humor & professionalism gave me confidence. They were incredibly careful & had all the special packing materials available to make the process efficient. They packed our whole house in 3hrs!!! I was shocked that it could go so fast. When they were done, they gave me directions re: marking things for storage so the moving day would be smooth.
Moving day was smooth & efficient & it was clear that they knew how to insure our delicate items arrived safely, at the same time they moved with precision & ease. The movers communicated with us & each other throughout the move so we knew what to do & the move went smoothly & with a minimum of stress for us. Good humor made the process so pleasant & lowered the stress for me. The move was completed in 3hrs......even though we had to stop at our apt., storage & even dropped off a huge potted plant at our son's home! Amazing.......They really are Super Friends!! They are experts & we even came in at the low end of the estimate!
We will be using their services again when we move into our new home...... it will be a pleasure!
I just lost it. I never used F word in my life as I have been a Christian since 19 years old. The F word came out of my mouth twice and my wife couldn't believe it ... well, I couldn't believe it myself either. I screamed and yelled and he tells me that I didn't sign the quote so I was never in the system. Wait ... I called him after seeing the quote. I told him that the quote is too complex and too long. I told him I would agree to whatever the payment is going to be and the move date is as what it was on the Quote: Aug 19, 2013 Monday. (I knew that I had to box everything myself to minimize the cost which we did for the past 2 wks.) I worked very hard to move my equipment myself and worried how long it would be down. In addition, I called him about 10 days ago asking for Garment Boxes. He said if he delivers them now, I will by buying them but if he brings it on the moving day of 19th, then I would be renting it for the day. So, I told him that it's no brainer that I would rent and asked him to deliver on the 19th. Craig Kalenze admits he didn't follow up but it's my fault that I didn't sign it. Okay ... let's think. He sent the quote in email. How do I sign it and send it back IF I don't have the printer or scanner ... or old people like me (66) who don't have computer? Phone call agreement isn't good enough???
They are disgraceful to Angie's reputation too. I contacted them because they have A rating. Well, I wish I can give them FFFFFFF minus minus minus.
But Angie's list saved me because I called Adams Franks Moving and they called me back at 10PM and he will do it tomorrow so I am still hoping that my equipment won't be down for more than 2 hours.
If Craig Kallenze walks into your house for quotation, ask him to leave and get another person. Or, make the appointment with him for next day so he won't forget. Horrible horrible experience ... I'm disappointed in him but more on me for totally losing my cool and using F word I really never used since 19 years of age ... that's how many years, Craig ... I'm 66 so how many years I didn't use F word? You are good with mental math. You brought your company down. Shame on you!
Tuesday. The movers arrived on time; I showed them the moving "from"
location in my condo complex and the moving "to" location. There were
four men, all extremely nice and polite. They began work right away and
carefully transported all of my furniture from one condo to another in the same
complex. All of my furniture is very large and very, very heavy. I am not
physically able to move any of the furniture myself, I just sat and directed
them and they were all very kind and careful. I also had a small storage unit
at my condo that needed moved to a new storage unit at the new location. There
were a few things in storage that I didn't want to move, I wanted to take them
to Goodwill. The movers were so kind to load those items separately onto a
chart for me as they pulled them out of the storage unit one by one.
When they arrived at the new location
they were so helpful placing and rearranging the furniture to my liking. I was so tired by the end of the move I gave
them the key to my new storage unit and asked them to just ?get the storage
items into the storage so I could close the door and lock it?. Later that day when I went to the storage
unit to lock the door I went in and I was astonished! They had placed all the items in the unit so
neatly and carefully, I could not have done a better job or directed someone to
place the items more neatly or conveniently.
The four young men who moved me could
have not been more polite or efficient.
I thoroughly enjoyed meeting them and I would not hesitate to recommend
this company or use them again. They
finished the job in 3 hours.
I was particularly struck with how well they communicated with each other and how polite and extremely professional every member was. We have one couch that was downstairs that took another crew 45 minutes to get in the house. They got it out in under 5.
The only moves I have ever completed where NO DAMAGE has occurred have been done by Super Friends Moving (well one branch on a tomato plant was lost LOL). They were extremely careful of all of our items, how they were packed, protecting the houses from damage, etc.
The cost of the move came in exactly in the middle of their estimate range, so there were no surprises there.
Finally, unlike most work crews I deal with (movers or otherwise) you could tell they were aware of and respectful of the fact they were dealing with other peoples personal space and items. I felt they were giving us the same level of respect and treatment they would show in their own homes with their own items.
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