Description of Work: Because Seattle Floor Service has an A grade on the list, we emailed them for an estimate, describing what we wanted,hardwoods in our living room and possibly some stairs. Andy Taylor was prompt in both calling and emailing to set up an appointment within the week. Seems great so far. He arrived only about 15 minutes late for our appointment, still not too bad. He measured, discussed options, and led us to believe all was well with the job. A week later we received an email with the subject line "No Thanks." No explanation, just we're not interested in the job. Was our job too small? Did it involve too many stairs? I have to say I have never been rejected by a contractor before. What a weird experience. Even though their work may be fine (we'll never know), I could never recommend them.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
4.0
punctuality
3.0
Response from SEATTLE FLOOR SERVICE
I AM SORRY TO HEAR THAT THIS POTENTIAL CLIENT WAS SO PUT OFF BY OUR "NO THANK YOU" LETTER WHICH WAS ATTACHED TO THE EMAIL IN QUESTION. WHILE I UNDERSTAND THEIR FRUSTRATIONS ABOUT NOT KNOWING WHY WE TURNED IT DOWN, IT IS OUR COMPANY'S STANCE THAT THINGS CAN BE KEPT AMICABLE BY SIMPLY INFORMING A POTENTIAL CUSTOMER THAT WE WISH TO FORGO PROVIDING A BID TO DO WORK, OUR ESTIMATES ARE FREE AND NON BINDING. WE HAVE SENT THESE SAME LETTERS OUT FOR THE LAST 20 YEARS AND NEVER HAVE THEY BEEN A PROBLEM. PLEASE LET OUR OVERALL "A" RATING SPEAK FOR ITSELF.
JENNIFER J.
06/2008
5.0
hardwood floor
 + -1 more
Very well.
Description of Work: Sanded, set nails, refinished hardwood and softwood floors.
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Service Categories
Hardwood Flooring Sales and Installation,
Flooring Sales and Installation,
Finished Carpentry and Woodworking
FAQ
SEATTLE FLOOR SERVICE is currently rated 4.8 overall out of 5.
Monday: Closed
SEATTLE FLOOR SERVICE accepts the following forms of payment: Check,MasterCard,Visa
Yes, SEATTLE FLOOR SERVICE offers free project estimates.
Yes, SEATTLE FLOOR SERVICE offers eco-friendly accreditations.
No, SEATTLE FLOOR SERVICE does not offer a senior discount.
No, SEATTLE FLOOR SERVICE does not offer emergency services.
No, SEATTLE FLOOR SERVICE does not offer warranties.
SEATTLE FLOOR SERVICE offers the following services: HARDWOOD REFINISHING, NEW FLOOR INSTALLATION, FLOOR STAINING, FLOOR REPAIR, BASESHOE INSTALLATION, RE-COATING/SCREENING, STAIR & INLAY WORK.