Safelite AutoGlass

Timely and very professional

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Price is covered by insurance so a bit irrelevant.......except that the fix is not as expected so any price is too high. We have had windsheild chips repaired before and found the repairs great. However these small chips (Under the size they indicate as repairable.) did not improve in appearance. There is no easily found language on their paperwork, and certainly none in their advertising, that says the chips may not improve. In fact, all impressions are the opposite.On reading the fine print later it turns out that they have no liability for their repair aside from up-selling you to a new windsheild. No matter who pays the bill, poor performance that does not meet expectations is still poor performance

They did a great job, finished the job early, and held the store open for five minutes after close for me to pick the car up after work.

In the long term it went just fine, although intitially, they did get my appointment time mixed up. The work turned out just fine.

My truck window was broken by a snowball being thrown through it. Safelite replaced the glass. They were recommended by my insurance company and I've used them before. They were, as always, friendly and efficient. As far as I can tell, they do quality work and I've never had a problem with any glass they've replaced.

I submitted a requst for an appointment online. The process was quick and simple. I set up a time for Safelite to come to my home. They showed up on time, my husband (who was the one home at the time) said that the person was friendly, professional, and got the job done quickly. Pricing was inline with other estimates and the whole thing was very easy.

I called about a leaky windshield and was told to come right over. I dropped the van off and then went to lunch. When I came back, I was told that my problem was a clogged sunroof gutter, which they had cleaned and cleared out - at no charge! I had authorized them to install a new windshield if necessary, so they not only fixed my problem for free, but were scrupulously honest. I've used Safelite in the past and will remain a loyal customer.

I was referred to Safelite by my auto insurer. I called their Renton store and arranged an appointment for about an hour later. When I showed up I was told the car would be ready in 45 minutes. I returned in 50 minutes and the work was complete. I was happy with the results. Chip was gone with only a very minute blemish within the glass. The staff, Keisha, was friendly, efficient and professional. From delivery to pick I found this to be a very positive experience, Something that I've found is seldom the case in dealing with anything having to do with auto repairs. Great job!!

They said it was a little unusual as the glass surface wasn't broken which makes the repair a little iffy. He said that it might not work, but probably would. I liked having the facts honestly explained. He explained that it would leave a slight circular ring, but it's not bad at all. They got me in right away and done on time. Cost to me was actually nothing as Geico actually covered it. Oh, their address is wrong on Angies List it's 765 Rainier Ave S. Don't know if they had moved or what. Thanks for a great referral.

I felt like it was affordable, and they came to my house. I really liked that they came to me so; I did not have to go somewhere to wait around. They did a great job.

They explained to me exactly what was happening, what they were doing, how they did it, why they did what they did and what would happen afterwards. They really explained things thoroughly.

Decent overall. Only complaint is that I had to clean up the replaced window after the job was competed because there were finger prints all over the glass. Also, a negative is that Glaspro's parking lot is really small so it is inconvenient to get into and out of. Otherwise, the company uses good quality glass and has a fast turnaround.

I called on a Saturday afternoon, and work was scheduled for Monday, between 10-12. I was given the option to bring the car into the shop or have them come to my home for the same price. Estimated repair time was 1 to 1-1/2 hours. Technician called about 9:30 to ask if he could arrive early. Arrived at 9:45 in company truck and uniform and was checking the car over. When I talked to him, he was already on the phone trying to locate a windshield with a molding to match our chrome molding since he d brought a windshield with a black molding. He located a chrome molding at their Seattle location, estimating he d be back no later than 1:00 after taking care of another customer and picking up the other windshield. He was very quick, calling at 10:45 to say he could be here in 30 minutes. Arrived shortly after 11, replaced the window, and left by 12:15. I was glad he noticed the molding was different, and that he gave me a choice. Prompt, good communication, answered my questions satisfactorily, pleasant. I had to sign a statement showing existing damage/scratches to car before he could start the work. At the end, he provided oral and written care instructions and warranty information, and requested I complete their phone survey. For a small sedan, I paid a total of $268.08, which included the windshield, molding, labor, and tax, and the technician handled my credit card payment.

GLASPRO AUTO GLASS WAS VERY HELPFUL AND COURTEOUS WHEN WE SPOKE TO THEM ON THE PHONE. THEY WERE AGAIN HELPFUL WHEN MY HUSBAND DROPPED OFF HIS CAR AT THEIR WORKPLACE.

MY SON HAD HIS CAR BROKEN INTO BY WAY OF THE PASSENGER SIDE WINDOW. SAFELITE WAS ABLE TO GET THE CAR IN THE NEXT MORNING TO REMOVE THE BROKEN WINDOW AND REPLACE WITH A NEW WINDOW. THE STAFF WAS VERY COURTEOUS AND KIND. I WOULD BRING ANY OF OUR CARS THERE AGAIN FOR SERVICE. I WAS IMPRESSED BY THE QUICK TURN AROUND TIME FOR WINDOW REPLACEMENT.

WE WERE IMPRESSED THAT THE COMPANY CAME TO OUR HOME. THEY DID A GREAT JOB AT INSTALLING A NEW WINDOW. THEY ALSO DID A GREAT JOB AT CLEANING UP ALL THE BROKEN GLASS.

THESE GUYS ARE GREAT! THEY TOOK THE CAR IN WITH A LAST MINUTE APPT. AND HURRIED TO GET IT DONE SO WE DIDN'T HAVE TO WAIT ALL DAY. WE WILL ALWAYS USE THEM FIRST!

THEY CAME OUT TO THE HOUSE AND PUT THE WINDSHIELD IN. I LOVED THEIR WORK.

THE TECHNICIAN ARRIVED WITHIN THE RANGE OF TIME AS PROMISED. HE WAS HONEST AND SHOWED ME THAT THE GLASS WAS OKAY AND THAT THE PROBLEM WAS PROBABLY THE MOTOR OR THE BRACKET, WHICH WOULD NEED TO BE REPLACED OR REPAIRED BY A VOLVO DEALER. HE ONLY CHARGED ME FOR THE NEW WINDSHIELD WIPERS.