BUTTON PLUMBING & HEATING, LLC

We have been using Button Plumbing for well over 15 years, both at our previous home, our current home, and family member's home as well. I have have had Hot water heaters replaced (both gas and electric), furnace service (very first service call I believe along with replacing electric hot water heater with gas model). Tub insert and shower valve assembly replacement. We have had toilets replaced, another constantly running toilet valve replaced, and a utility sinks installed at the two different homes. Every time we have had fantastic service from Jim or another plumber (mostly have had Jim at our jobs). Carole is fantastic at scheduling and invoicing and is super friendly and helpful with all aspects of quoting the job to dispatching the service technician. With a smaller company and smaller staff while I could see some delays in scheduling (availability) we have never had an issue or extended wait. The most recent job we had a hot water fail at a family members.. We called Carole (after hours) and left a message and still received a call back that same evening. They fit Jim in the very next day, later in the afternoon, and we had a fully replace hot water heater in less than 24 hours from when we contacted them. Their prices are always competitive and inline, often less than DIY jobs for parts had I gone to the big-box store, and the labor fees are well worth the price vs. time as quality is second to none. I just called to schedule hot water replacement at my current house, and have it scheduled this coming week (9 days from now) as that worked with my schedule. If I were under duress, I am confident I could have it done sooner. I highly recommend Button Plumbing and will recommend them to my friends, family members, and even other anonymous members of the Yelp community.

It went great. Came early, did the job, charged me a fair price and it was the estimate they quoted on the phone. They were great, friendly, efficient and did the job right. They are a busy company so for none-emergency installs I booked a couple of weeks ahead.

The pilot light on our water tank kept going out; we would reset the light but it would go out again. We called the company that installed the tank - Buttons Plumbing and Heating. The plumber who came simply re-started the pilot light, even though we told him that this doesn't permanently fix the problem, that it will go out again - as it did. We contacted another plumbing company; their plumber said that there have been problems with this model of tank heater, specifically the pilot light controller. He contacted his office to locate another controller but there were none available so we went with the next model up. This was February, 2018. The pilot light has not gone out since.

Exceptional.

Tech was punctual, efficient & knowledgeable.

Plumber showed up on a Tuesday, re-lit the light, charged $90; explained that the wind probably blew it out. 2 days later, cold water again; we re-lit the pilot light. Light stayed on for 3 days, then went out again. Monday, light was out, plumber contacted but never showed up, office never returned the calls.

Excellent. The owner was very polite and professional. He didn’t yet to sell me a new furnace or tank which I appreciated. I did need a new tank and they were able to squeeze me in the same day.

Great work at a reasonable price

Button Plumbing was great. They replaced my kitchen faucet and added two new shut off valves under the sink which had always leaked in the past if I shut off the water under the sink. I mentioned that my bathroom sink was draining slow. After the kitchen faucet was done, they went into the bathroom and snaked the pipe that the sink drains into. . Now the bathroom sink drains perfectly. They were very friendly and got the work done quickly. The price was quite reasonable. I will definitely use them for any future plumbing needs. I was super happy with their service.

Professional & Prompt. Handled coordination between owner and tenant, answered all questions promptly and clearly.

On time, quick and courteous. Reasonable price.

PERFECT. IT went so well that I tried to give the plumber a $50 tip and he wouldn't accept it. These guys are a class above!

I would recommend Button Plumbing and Heating. It was like having a friend in your home. They are reasonable and cleaned up after the job. It was perfect in every way.

Work was done quickly. The repair works perfect. Plumbers were pleasant and friendly.

fixed the problems

I had a small water leak in my garage, but didn't know what was causing it. I contacted Button Plumbing via e-mail on a Friday and Carole was able to schedule me the following Monday. Since it wasn't urgent, I didn't expect to get that kind of quick response, but I appreciate the fact that they were able to work me into their schedule so quickly. Matt showed up about a half-hour early. Not a problem, though, because I was already at home. He quickly diagnosed the problem (leaky shower valve in the shower right above the garage where I saw the leak). Although he could have bought the part I needed and scheduled a trip back to install it, he showed me exactly what to order and how easy it was to replace it. I really appreciated his honesty and his willingness to save me some money. He was in/out in less than an hour. I have some rental properties and will definitely be calling Button Plumbing for any future plumbing work. BTW, they take credit cards, but there is a 3% surcharge, so have cash/check ready if you want to avoid the fee. Most family-run businesses operate the same way, so I was ready, just in case. They also offer a Senior Discount.

Perfect! They arrived within the scheduled time window, were tidy, pleasant and professional. I would recommend them highly.

Could not have been better.

Called in Monday and set appointment time range for the next day from 1pm to 4 pm. No one showed. Called the office and she profusely apologized and set an new appointment for Thursday at 7:30am. Gentleman arrived at 8 am...When I suggested that given the circumstances a quick phone call would have been nice, his response was dismissive. If you have time to waste give them a try. Kelly

unknown

Great. Been using

I emailed Button that night. First thing Friday morning, they emailed me and we spoke. Although the job was not a good fit, they asked great questions, suggested other companies and helped me understand what I needed to ask for. I'd definitely use them in the future. Thank you!

Everything went really well. No problem with the hook-up. Washer works great!

It went smoothly.

We were happy with them and the cost was reasonable.