TUB COVE Inc.

All went well with Tub Cove.  The installation was done in a very fast (1.5 days) but professional manner  Scheduling the job went well, we received assistance with the color choice, and the technicians handled a very difficult job.  Our previous tile wall had leaked so we had rotten studs inside the wall. Tub Cove was very familiar with the situation, so they came prepared to replace the studs and shower fixtures  We're extremely happy with the one-piece laminate tub surround, it looks like faux-marble !  Part of the cost of this job was due to the extensive decay and rot in our walls, but Tub Cove repaired all of it !

Everyone from Tub above was fantastic! The plumbing work was solid and the tub and marble were installed very well and look beautiful. The office staff was very responsive. Once we signed off on the bid, the work was done within a week, and they were very flexible with our schedule. All the installers were very courteous, professional and cleaned up our bathroom after. We found the price to be very competitive and a great value for the services provided! I would recommend Tub Cove over and over!

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I found Tub Cove good to work with. They were helpful in providing us with information and samples of their product so we could make the right decision. Their staff was professional, punctual and the pricing was fair. My wife and I are happy with the work and with the product.

Everyone I worked with at TubCove is a top notch professional. They were always punctual, answered all my questions, and when the install date arrived, did the job flawlessly. They cleaned up everything as they went. They even let me interrupt them for a bit of my own work (some insulation I wanted to do).

It went very well. These guys are highly skilled craftsmen, they do the job right and use high quality products and materials.

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It went better than expected. I was told it would take up to three days and it took exactly 2.5 days; Shelley who takes the orders and keeps you informed was a joy to work with and the person who did the actual work was fast but efficient and cleaned up after himself. I was very impressed.

The showroom does not look impressive, although the parking is convenient.  But do not let the lack of fancy and stylish presentation be a deterrent.  Everything needed to make decisions about decor and style is available and you will not fee intimidated by an overbearing sales person.   The actual project took three-and-a-half days, one for demolition, a second for preparation, a third for putting the marble in place,  and a half-day for installing hardware.  In all of this the workers were timely, careful, neat, courteous.   They also worked around the uncontrollables, e.g. the tardiness of the health department inspection.   At the end I realized this was a bigger project than I had imagined, but it was very easy to undergo, and I am very pleased with the result.

Their price they originally quoted me was what I ended up paying, no hidden fees and very reasonable. They came out and knew exactly what was wrong and got it fixed. They were very friendly and also very honest. I feel like my shower turned out so beautiful and luxurious. They offered me so many options and they helped me choose wisely.

We can't say enough about this company!  About a year ago we heard about them on a local radio station and decided to give them a try.  We had a shower and marble surround installed in the master bath, and a tub, shower with marble surround and glass doors in the guest bath.  The results are lasting and beautiful.  The workmanship is first rate and all the employees who came were punctual, courteous and had good recommendations.  We opted out of the grab bar at that time, but recently decided it would be a good idea to have one.  I called and received the service promptly.  This is one professional business!

Everything was done as expected, and they did a meticulous, great job. The surround is one piece with the exception of two small sections outside the tub from the top of the tub to the floor, so we shouldn't have problems with leaks.

We love the look of the new one piece enclosure that's on 3 walls. We also got new shower doors and bars. The laminate was extended past the shower to cover one wall, which looks great. The job took two days due to the extra wall. We are very happy with the results, and would recommend them to family and friends.

They put in a walk-in shower and did a great job.

Dan met me at my rental units to go over the situation, especially where I wanted to rebuild the new stall shower. He clearly explained to me the options at hand, understanding that since its a rental property, I want it to last through some wear and tear but it doesn't have to be a luxury bathroom remodel. He emailed me the estimates and preliminary invoices within a day or two. 
I stopped by the Tub Cove office to mention that I wanted to go forward with the project since its close to my house. I was able to write a check for a deposit and pick out some colors for the new walls. 
I was a little confused about the start day and time, but otherwise the work went as scheduled. Despite the walls having some really crazy plumbing and other random things in there once they opened it up, they were able to evaluate the new situation and get my input before proceeding.
The only problems I had were 1) they got confused on the colors I had chosen; this wasn't too big a deal to me since I kind of chose them at random since I don't have to live there. 2) they made a mistake ordering the new shower door and it took about a week and half after the initial installation to actually finish the last shower 3) a pipe came loose in the new shower and water got everywhere in my tenant's apartment. By random chance, it happened to be on the day where someone was there to finally install the new glass door, and we were able to cut the wall open and find the problem pretty quickly. If it had been when no one was home, it could have been a serious disaster. However, to Tub Cove's credit, when they found out what happened Dan offered to pay for any damages that may have been caused by their mistake. We thankfully did not need to take him up on this offer, but its nice to know that they didn't hesitate to make things better.
I won't need to remodel this apartment again for a while, but if I do, I would call this company again.

Thanks to Angie's List for giving me the nerve to go with the low bid! Tub Cove was great. I would not have thought to hire a remodel-focused outfit for a re-pipe but the price was right and all the other reviewers were not wrong. Our house is a typical small, late-40's box with simple plumbing and a single, small bathroom.
Tub Cove replaced our 65-year-old, crumbling galvanized plumbing with Pex. The experienced, capable plumber (thanks, Bob!) who did that part of the job didn't just replace one with the other, he made suggestions and improved our plumbing configuration.
The new tub surround is exactly what we want (simple, plain, easy to clean). The new tub is also plain but a nice, minor upgrade to the original tub, now stained and rusting.
The only B is because the office manager, Shelley, is great but she was on vacation the week our work took place and the office was clearly at a bit of a loss without her. No office should be dependent on one person to make things go. However any issues were minor and I'm very pleased with the end result.

We contacted Tub Cove because we needed to replace the walls around our bathtub/shower.  The customer service over the phone was very helpful and professional.  A tub Cove representative came out and gave us a bid.  We went into their store to choose a color from their vast selection of choices.  We set up an appointment to have the work done, and they were one time.  The man who did our installation made our bathroom surround look beautiful!  The cleanup was awesome!  These people really know their business and we would not hesitate to use them again or to refer them to our friends and family.

This place is great. The owner Dan was working the showroom the day I came in and picked out a pattern. He was really helpful and friendly and personable-- even showed me around the work space out back. Nice guy. And the install guy Scott was cool. On time, neat and not irritated by me peppering him with questions....and hovering over him. I had to leave for work & Scott finished, cleaned up and locked up. The bathroom looks great and I'm so glad I have no grout to clean. They worked around an awkward skewed bathroom window and it looks awesome. A great job. I would use them again in a heartbeat. I just wish they did kitchen counters & backsplash as that's also on my to-do list.

April 2013 Visited TubCove store on Lake City Way, chose tub surround walls, made appointment for site evaluation of scope of project.
Home visit by TubCove, work order signed, $1900 deposit made.
5/1 Received invoice via email showing work ordered, and deposit made. Total price on invoice before deposit $3547.80
5/9 Water to tub turned off. Walls torn out, wood rot damage discovered in interior wall opposite plumbing wall. New plumbing (valve, piping to showerhead area) installed. Shower pipe is not raised an additional 6 inches per work order.  All other work put on hold due to wood rot damage. Wood is dry, but damage appears to be water damage ? possibly from before new roof was put on several years ago. 
5/10 TubCove reschedules our bath work for 5/24 (per their email of 5/10 this the soonest they can get their "cultured marble people" to come back. This rescheduling is made before any communication about how long repair work  may take.) Condo Association brought into project to repair wood rot in frame. Has to arrange for repairs, seeks bid from contractors.  In meantime, Condo maintenance crews run a hose to the roof to test for present leaking. No water comes through roof.
5/15 Contractor hired by condo association to remove damaged wall and ceiling. Condo association contractor could work within the new date given by TubCove.
5/16 Test for asbestos in ceiling is positive, hazmat crew to be scheduled to tear down interior wall and bathroom ceiling.
5/20 Rebuild in process.  Rain in the night demonstrates that this is still an active leak. Condo Association maintenance called back in to seal the now identified place leaking. Carpentry work put on hold for a day while leak is sealed, and anti-fungal treatment is performed.
5/22 Apparent that 5/24 reschedule date may not be possible. We call TubCove to let them know. TubCove to contact "cultured marble people" to see if week of 5/27 is possible.
5/22 TubCove tells us that the soonest their "cultured marble people" can put in the surround is 6/5 (14 more days out).  Also, another of their crew needs to come back in and finish the plumbing and put in the Wonderboard first thing 5/29.
5/24 Carpentry and sheetrocking the bathroom by Condo contractor is done by end of day.
5/29 Tubcove employee shows up 10:45 (?horrendous traffic due to Fed Ex truck accident? was cited). Cannot complete all that is needed by 1:00PM.  (Homeowner had to leave for a doctor appointment at 2:00) Shower height now raised the additional 6 inches per work order.
5/31 TubCove returns to finish wonderboarding tub area. (Beautiful, precision work in the board around plumbing controls and spigots, by the way)
6/5 TubCove's "cultured marble people" arrive to install walls.  Shower, faucets, controls and tub surround walls finally finished by end of work day.  Finish work and caulking is expertly done. Looks like a top notch professional job. Must wait 24 hours before using.
6/6 Water turned back on in the evening. Shower used.
Overall: While it is not TubCove?s fault there was an active leak in the roof that necessitated extensive carpentry and sheet rock work in the unit, we feel that we, as customers, were at a huge disadvantage for rescheduling due to what appeared to be a reliance on outsourcing to contractors or subcontractors, if that is what the "cultured marble people" were.
We appreciate that everyone was frustrated by the turn of events, but both times there was a need to reschedule, TubCove?s "cultured marble people" responded firmly with a two week window before being able to deliver services .  As we were paying not insignificant dollars for a tub surround and new plumbing, we did not see evidence that TubCove advocated on our behalf with regard to scheduling or that the "cultured marble people" cared. We just had to accept it. It was disappointing to us that TubCove was at the mercy of the "cultured marble people" rather than able to work with them for something better than two weeks out each time.  We were never informed exactly of the relationship between TubCove and the "cultured marble people".
If you do not live in a condo where the building is commonly owned, or if you absolutely know that what is inside the walls will be no problem at all, then relying on the schedule of what could possibly be outsourced contractors or subcontractors  will not be of a concern to you. 
After experiencing this, my unsolicited advice (and if we could do it all over) would be to choose a contractor who could be more nimble and flexible when /if what was inside the wall is revealed to be problematic.
[Note: All dates and facts provided in timeline are per email records]

We are happy with the results. They were professional and punctual.

We found TubCove online due to their uniformly excellent reviews.  We talked to them on the phone, visited their small but very complete showroom/office, arranged for an estimate. arranged a schedule with them, and got the whole thing done within a month, just as promised.

He was excellent. He has responsibility and we thought we could trust him. We liked what he had and we thought it was a fair price. There were several guys involved and every one of them was very good.

TUB COVE did a great job. This is the second redo Tub Cove has done for me. I love there no seam form easy to clean and very little care. They also made the shower safe for the aging. THANKS

I only needed a company to replace my 36x36" shower pan. I called, got a real person on the phone immediately and explained my situation. I was given a rough estimate over the phone and decided to schedule the repair at that time. My appointment was approximately 5 days or so from the day I called.
The installer showed up on time, installed a new high quality pan in just a few hours. He cleaned up after himself and before leaving had me ensure all was to my satisfaction. He gave me tips and tricks for replacing the wallboard and tile that I had removed before I called TubCove and even suggested that I tape the packaging bubble wrap to the shower pan to protect it during reconstruction.
I was mailed an invoice that even had a credit card receipt inside! Truly professional.
All in all, this was the kind of experience I hoped for and TubCove delivered and excellent product and excellent service!I would definitely use them again.