System Pavers

System Pavers did a great job from start to finish. They sat down and explained all of the work and how it would be done. The project manager was communicative and they were very reasonable and cleaned everything up right once the job was completed. I would highly recommend and use them again.

Loose paver stones that have persisted after installation but good customer service and rectified these issues accordingly

Good

Todd is the design consultant and very professional and nice. He did not push for a signing contract. Instead, he answered all my questions ands give me a reasonable quote. Zach is the project manager. He keeps me updated all the time by text messages. He visited the work site many times. Moreover, Zach is very nice and professional. He is a problem solver and showed positive work styles. My paver looks very beautiful. I like it a lot. It looks clean, solid and pretty. I certainly recommend System Pavers, Todd and Zach to all.

Efficient

My consultation experience before I hired them was great. Rob is very professional and he really tried to understand what I need first. then he gave me multiple options to get what I need/want with the budget that I have so I can make a better decision.

They were great from start to finish

We contracted them to install a stone walk-way. Given Covid19 we agreed to wait 2.5 months to start the installation. That date has been missed and there is not a new date. They have no insight to when the material will arrive or when they will have resources aligned to install the pathway. Very frustrating with how they communicate or should I say, they only to respond after you ask for updates. Nothing is proactive as they communicated during the sale process.

We called System Pavers not really knowing what the experience would be like. We had a big backyard with slopes and a tiny small patio that was put in when we purchased our new home. We knew we didn't want just cement but didn't know exactly what materials made sense for our home and environment in Seattle. Austin was our salesman and he came out to our home with books of examples and materials for us to look at. He took his time with us and spent a few hours at our home explaining the process, and helping us come to a decision on materials. He was great with getting us renderings of what our yard "would look like" and helps us add numerous change orders to our project. Once we broke ground Michelle as amazing with site visits and being on text with me everyday to answer my numerous questions. From start to finish, her crew was quick and precise. They were consistently friendly and professional. From prep to final product was roughly two weeks!! It was very fast and blew my mind how quickly the transformation took place. We are now working towards a Phase II next year with additional projects in our backyard. My neighbors have come over to take a look at the work, they unfortunately hired contractors outside of System Pavers and were scammed for their money. I have a feeling they will be calling System Pavers in the future for projects. We had a large patio installed, with new stairs, and stepping stones to a large gas fire pit area. See the photos below. Thank you System Pavers for the beautiful work you did on our yard. We look forward to additional projects next year. Christina Stephens

This was a fairly large project with some interconnected pieces. Todd, Jacob and David made it happen.

They worked quickly without decreasing the quality. Have us the most complete design with warranty. The project coordinator followed through the project beginning to end. Will hire again

I've worked with Kirk Westrick of system pavers. He is a design Consultant for them and he painted the picture of our dreams. From detailing the tile texture and color he answered every question with patience and compassion. We were given an accurate estimate and ETA for project start and completion along with 25 yr warranty on the paver deck. Once the project is completely I'll show the transformation. Never would have found such a quality LOCAL builder with home advisor!!!

PROS Good Finished Product (the outcome was positive) Once they started, completion was quick (4 days total) Project Management Team were good with follow up and communication once engaged They never once changed the price on us, even when their initial SF estimate was off and required additional supplies CONS Sales team made a really hard sell on expectations they knew could not be met No Proactive communication of actual timeline vs. expectations, until I threatened to pull the work and actually called the construction manager directly Price is higher than most others because they subcontract the work, so you're paying additional fees for their overhead (Construction Manager, Project Managers, support staff, etc.) vs. going directly with the subcontractors EXPERIENCE We went with System Pavers because we had a need for a short turnaround deadline and because of their guarantee of their work and cost point. We did this knowing that they were a higher price because of the hard sell commitment that our timeline could be maintained. - No communication for a month after they got our deposit - multiple follow up communication from me, asking for timing updates, etc. without any response - missed both of our initial milestone deadlines without comment or commitment to a timeline - finally get engagement after calling the construction manager directly and threatening to pull the project Our experience from the point of project start through completion was very good. the work was professional, the team was knowledgeable and responsive and the finished product is AWESOME. The overall story, Project Team set up to fail by their sales team, compounded by a complete lack of organization and communication internally, tainted our experience of what otherwise should have been a pretty cool time in our home improvement lives. Higher Cost | Hard Sell | Unrealistic Expectations | Poor Communication

We had an exceptional experience end to end. We surveyed the market and had three different offers, of which System Pavers was the highest. Yet there was a distinctive professional advantage that echoed from day one of our discussion with them. Chris from System Pavers was very detailed about the process, provided full specs, reference addresses to visit as well as some really good consultation. On the other side, the cheaper contractors had by far less references and were not aware of some of the requirements (City permit, for example, was ignored as well as some specific installation materials), needless to say that none offered the 25 years warranty and peace of mind that comes with System Pavers. After thinking about it for a while (And given our experience with "Cheap" contractors that turn out to be very expensive on our previous remodel), we decided to pay more to get more, we clearly made the right choice! Installation was well coordinated, even though we asked to delay it the last minute due to a power shortage, System Pavers still over-delivered on the completion date, having our driveway and walkway ready within four days only. The construction team was very friendly and helpful and did their best to help us going through those few days without a drive way and walkway. Jeff, the project managers was highly involved and kept me in the picture all along even though I was traveling and hard to reach. All in all, I highly recommend System Pavers, you might pay more, yet it will definitely worth it!

Andrew designed great lighting for our space and is very pleasant, attentive and helpful. Brian did a nice job on the installation and it looks great.

The price was higher than other bids, but I liked the ideas, quality of fixtures, and the willingness to work with me os the price. Very accomodating and pleasant to work with.

Installing a paver driveway is a major purchase and one should research the company they consider and the likelihood of them to remain in business and be available to service their warranty. From start to finish System Pavers had our full confidence. There were several issues that arose during the installation process and their employees were able to work through each one and complete a beautiful job that will enhance the appearance and value of our home for many years to come. I do not know of anything they could have done to make us happier. I highly recommend System Pavers.

Work was performed as promised. Awaiting turf to settle to resolve some minor fit uo issues, but overall we are satisfied.

Excellence -- quality of work was fantastic; their clean-up was way beyond expectation!!!

Definitely think it was the most expensive contractor for the job but knew that going in and did not want any complications or heartburn. They did superb workmanship, as far as I know. Not certain if brick surfaces on planter and steps are correct in sloping downward instead of being on perfect horizontal and will ask someday.

Excellent design and work. I love it!!