Luke's Redmond Automotive

Auto Service, Auto Inspections, Auto Accessories,

About us

We are a full service automotive repair shop. Our goal is 100% customer satisfaction. We inspect and service your vehicle as if it was our own mother's car.

Business highlights

42 years of trusted experience
Emergency Services Offered

Services we offer

We have a full line of automotive service available, such as, but not limited to, Fluid services (oil, cooling, power steering, etc.), Computer controls, A/C and heating systems, Electrical systems, Fuel injection to carburation, Disc and Drum brake systems, ABS (automated braking system) controls, Minor to major engine repairs, all 30-60-90-120k service requirements, Emission controls and failures, Starting and charging systems.

Services we don't offer

We do not do autobody repairs or glass replacement.

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
MasterCard
Visa

Reviews

4.38 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
13%
2
0%
1
13%


Rating CategoryRating out of 5
quality
4.4
value
4.6
professionalism
4.3
responsiveness
4.5
punctuality
4.9
Showing 1-8 of 8 reviews

Ruth R.
01/2017
5.0
auto repair
  + -1 more
Luke took care of my immediate issue and did not "up-sell" me. At last I found my new local mechanic.
Description of Work: Engine light and new part needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Sharon P.
04/2015
5.0
auto repair
  + -1 more
I would recommend this company anytime..as they are honest and fair... Hats off to you Luke and your guys... I will be back to see you for other work that needs to be done..
Description of Work: Have had major work done in the past...Screeching sound when I turned corners....Luke said bring it down and we will look at it... mechanic rode with me around the block and then I went into the office and waited and mechanic came in and said..I have diagnosed the problem....Luke said Go ahead and fix it...for her...

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rich D.
01/2014
5.0
auto repair
  + -1 more
We were given a thorough estimate before work started, and scheduled after the parts arrived, and were inspected to be correct and in good workig order. We were communicated with throughout the process. When we picked up our vehicle, not only was the work done, they had also vacuumed the inside. It was cleaner than when we left it! The final bill was even a bit less than what we were originally quoted, which was a pleasant surprise.. This shop does quality work, backs up its work, and treast us as a customer with respect and courtesy.
Description of Work: Replaced power lock on Dodge Grand Caravan sliding door and performed tune up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$360

Jim H.
05/2013
5.0
auto repair
  + -1 more
They are very personable. They find to really research the problem and they get the best do all they can for me on finding parts. I would use them again.
Description of Work: I have used Luke's Redmond Automotive about a month ago. They replaced the computer on the car.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Dorothy C.
08/2009
1.0
auto repair
  + -1 more
This merchant is hungry for business and is unwilling to fix problems they create. Don't bring your car here. (The new name is "Luke's Redmond Auto.)
Description of Work: I brought in my car because my brake fluid was low. They replaced the brakes suggesting this would solve the issue. There had never been signs of leaking brake fluid in my driveway or garage. I drove the car less than 10 miles to my home. The next morning the brake light was on and there was a large puddle of brake fluid. Apparently when diagnosing the problem, he damaged the master cylinder. After that I did not trust this merchant and had someone else replace the damaged master cylinder.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0

$327

Response from Luke's Redmond Automotive
This matter was taken to the office of the Attorneys General by the customers and was dismissed.It was also taken up with the American Express Card company, they as well dismissed the customers claim. We still have on hand all the parts that were replaced, Including the master cylinder that was replaced at another repair shop. We were never afforded the opportunity to have the vehicle overnight to diagnosis the fluid leak. What we found was brake pads that we at below minimum thickness causing a low fluid condition. We did pressure test the system after the repairs and found no leaks at that time. If there are any further questions i can answer, please feel free to contact me. Luke Shaff, owner.

Charlotte J.
08/2009
5.0
auto repair
  + -1 more
They are pretty honest with the work that they do. They also give me a list which mentions the work they did and things to be done in the future. They are reasonably priced and they don?t overcharge. They always complete the work on time. They are professional, responsive and I have been satisfied with their service.
Description of Work: I go to Redmond Automotive for my car maintenance and repair. I last time I went there was for 60000 mile checkup.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

deanna M.
07/2008
3.0
auto repair
  + -1 more
They did a good job with the service, at a good price, but they smoke in the garage and now our cars smell like smoke.
Description of Work: They serviced both of our cars.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$600

Response from Luke's Redmond Automotive
Good afternoon [Removed Member Name] and [Member Name Removed], I was unaware of a smoking problem with your vehicles. At this time all i can do is to apologize and say that i am sorry. If i would have known back then, i would have taken the vehicle or vehicles in for a detail. There are no longer any smoking allowed anywhere near the shop at anytime for any reasons. Please accept my apology and know that it would and will not happen again. Luke Shaff, owner

GAY H.
07/2006
5.0
auto repair
  + -1 more
Less expensive than the dealership, do more per hour than anybody I've seen, never treat me like a dumb blonde. Always check everything for my safety, even preemptively ! Always honest and well priced. always courteous and on time as well. I really cannot say enough good things about them.
Description of Work: They take care of all my car maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$37

    Contact information

    15145 NE 90th St, Redmond, WA 98052

    www.lukesra.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:30 PM
    Tuesday:
    8:00 AM - 5:30 PM
    Wednesday:
    8:00 AM - 5:30 PM
    Thursday:
    8:00 AM - 5:30 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Auto Service,
    Auto Inspections,
    Auto Accessories,
    Auto Radiators,
    Auto Transmission,
    Auto Tires,
    Auto Mufflers

    FAQ

    Luke's Redmond Automotive is currently rated 4.3 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:30 PM

    Tuesday: 8:00 AM - 5:30 PM

    Wednesday: 8:00 AM - 5:30 PM

    Thursday: 8:00 AM - 5:30 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    Luke's Redmond Automotive accepts the following forms of payment: American Express,Check,MasterCard,Visa
    No, Luke's Redmond Automotive does not offer free project estimates.
    Yes, Luke's Redmond Automotive offers eco-friendly accreditations.
    No, Luke's Redmond Automotive does not offer a senior discount.
    Yes, Luke's Redmond Automotive offers emergency services.
    Yes, Luke's Redmond Automotive offers warranties.
    Luke's Redmond Automotive offers the following services: We have a full line of automotive service available, such as, but not limited to, Fluid services (oil, cooling, power steering, etc.), Computer controls, A/C and heating systems, Electrical systems, Fuel injection to carburation, Disc and Drum brake systems, ABS (automated braking system) controls, Minor to major engine repairs, all 30-60-90-120k service requirements, Emission controls and failures, Starting and charging systems.
    We do not do autobody repairs or glass replacement.

    Contact information

    15145 NE 90th St, Redmond, WA 98052

    www.lukesra.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:30 PM
    Tuesday:
    8:00 AM - 5:30 PM
    Wednesday:
    8:00 AM - 5:30 PM
    Thursday:
    8:00 AM - 5:30 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed