Alpine Specialty Services

The best cleaning I have ever had.

Fabulous! Couldn't believe how clean the rugs are after their treatment and there's no odor (I don't like fragrances as they usually give me a headache).

Just purchased my new home - previous owner never cleaned the carpet and was a smoker. After it was cleaned it was soft and fluffy again! Thank you so much!!!

Perfect. Very nice and easy to work with.

They did an excellent job. They communicated clearly with us. A few things went wrong that were out of their control, and they did everything possible to correct the mistake even though it was the blind company's error. We would definitely recommend them and look forward to using them in the future. THANK YOU!!!

The evaluation is mixed because of the two different aspects of the work performed. The workmanship of the concrete cleaning was excellent. However, we have had similar results from contractors that charged far less. The problem was with the composite decking. I have always cleaned our deck using 30 Seconds Outdoor Cleaner, a stiff floor brush and manual labor. This has always produced excellent results without damaging the decking. The BOSS of the house decided that maybe this year I should let someone else do the work (I am 68). I have heard too many stories about composite decking being damaged by using a pressure washer so I quizzed the technician about this. I asked him if he used any chemicals to assist in the cleaning ("No, pressure only.") and he assured me no damage would be done. The cleaning was done in the morning and when I got home that afternoon I saw that he was correct - there was no damage to the decking. However, the spray pattern from the nozzle was very visible (I could easily see where he stood while working) and the planks were not clean. The pollen and light dust were gone but the dirt remained. (I am guessing this is the result of amount of water pressure used and not wanting to damage the decking.) I inspected 24 hours later just to see if things would improve with time, but they did not. I expressed my displeasure to a representative. They offered to come back and re-clean the decking to my satisfaction plus give us a $100 discount on our next service. I declined their offer for two reasons: 1) They wanted to use ONLY a pressure washer to re-clean the decking, Without the aid of a simple cleaning solution, the only way to get the planks clean would be to turn up the pressure and that leads to potential damage and problems. (Experience is a great teacher.) 2) We have no intention of ever using Alpine again so the $100 discount is worthless. As I stated previously, while the concrete workmanship was excellent, it can be done for much less money. The phrase "Premium Steam Power Washing" is simply "hype" in my opinion.

Mike Byam, Alpine Specialty Cleaning Ultra-Premium Technician, did a 5-Star job on our 3 rooms! We have two cats and they have issues. Mike deployed his uber experience and got our carpets looking clean and smelling great!!! I would highly recommend Alpine Specialty Cleaning for your home cleaning needs!!!

They did an excellent job. Much better then the other companies we hired in the past. The technician spent a lot of time cleaning the carpet in details. Will definitely hire again in the future.

This went way better than expected. I had almost zero expectations for cosmetics. The job was for health reasons, mostly. First off, I cheat when I ask for any in home service: I asked to be the technicians first appointment of the day. Nobody gets to give them a bad day and then see me... I happened to get their most tenured guy, (Dan, and that was just luck). The customer service person (Sara) cared about the business and liked doing what she does. She deserves a raise... Dan did old school hard work on the carpet, like an aerobic workout. And I'm a loggers son... Bottom line: the carpet looked like it was new. I don't have to say anything to send referrals. People that come here will ask. Great work. That is all.

The carpets look great. Mike did an excellent job and was highly professional. Will be a return customer. Highly recommended

I hired Alpine to clean soot off of my walls and counters and every area of my open floor plan home. After the service was “completed” they left smudged soot all over a potion of the wall. Meaning they did not complete the job I had hired them to do. My expectations were not to have clear white walls but at least to have the film of soot removed so we could move forward to paint over the disaster. Instead I had to host my family with small children in a soot infested home. Tiffany was the sales rep I intially encountered. Her quick response and emails to me while I deliberated with my boyfriend were initially impressive. She was kind and very prompt when scheduling the service. I needed to change the credit card on file prior to the service being performed, I emailed Tiffany and no response. Then I called and spoke to a gal who said the technicians have card readers on them and they can accept payment on the other credit card. While I was at work, my boyfriend was home during the cleaning service and wanted to pay with his card and apply a $50 coupon seen online. The ladies said they could not help with that, we had to call the office. I called and finally changed the card on file. At this point I did request to apply the $50 coupon and “sjs” noted on the invoice to do so. Although when I received the invoice no coupon was applied. Now, coming home to a soot smeared wall I emailed Tiffany, again, requesting we come to some sort of agreement for issuing me a partial refund since they did not clean the soot off my walls. A day or so later Bobby, the House Cleaning Department Manager left me a message in regards to the email I left Tiffany since Tiffany was out of the office celebrating her anniversary. I called Bobby and left her a message only to receive a voicemail from Sara. She let me know Bobby was out of town for Spring Break but caught her up on my situation. I corresponded with Sara over the phone on Monday explaining to her that we were charged for a 5 hour service without the soot being at least attempted to be cleaned from my walls. She was very apologetic and “understood” my frustrations. She said she would contact their invioice department then get clearance to refund a portion of the cost, which she cc’d me in her email to each according department. Thursday came and I emailed Sara requesting her to let me know the status of my account. Sara called me yesterday, Friday, around noon. Shortly thereafter I called her back and Tiffany told me Sara was on her lunch break and that she would let Sara know I called. It is now after hours on Saturday (Sara notified me she would be working today) and I have had zero correspondence from either of the three people who I have had to discuss my situation with. I am highly disappointed in the over charged service and poor sense of customer service from a company who boasts their “5 Star Service Gurantee.” I have shared my poor experience with Alpine Specialty Cleaning to all of my peers and will never refer any clientele to them, ever.

Good job.. Tyler from Alpine arrived on time and completed the cleaning within an hour. Carpet looks great!

Just great! Still waiting for the hallway rug..one week was estimate for cleaning and drying. House carpeting was done in an hour. Staff was timely, professional, courteous, and very knowledgeable. Dan even had snacks for the family dogs! We were also given complimentary sample of stain remover and carpet deodorizer.

We are very pleased

As well as could be expected considering the age of the shower.

Were very easy to deal with some small communication problems but ended up all good

Went very well. Amazing improvement in the carpets, efficient service and very pleasant service person.

It went great. The technician was fast and thorough!

Alpine did an excellent job of cleaning our carpets. The technician was on time and very thorough. Our carpets were heavily soiled and had not been cleaned for years. I saw Alpine's "Super Truck" cleaning carpets at a Daycare and decided that was the level of cleaning power we needed for our carpets. I am glad we called them. We were very satisfied with the job they did. Hint: Spend the extra money to utilize the "Super Truck" cleaning system that uses de-ionized water to clean the carpet. It is a much better and thorough cleaning process than just using your own water channeled through a heater and hose.

The work was done efficiently and professionally. A van contained a machine, and hoses were used to wash with pressurized water and to extract the residue.

Very well, indeed...good price.

They did a great job. Robert, the technician, was very helpful in explaining things and offering us options.

They did a great job.

tile floor looked new

Great first experience with Alpine. They were able to work us in on short notice for a Saturday cleaning, arrived promptly and the carpets looked fantastic. I love that they include pre-vacuuming in the basic service. The technician, Vincent, was professional, friendly, and enthusiastic about his work. We'll definitely call Alpine again.