Reviews
1.01 Reviews
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
0% | ||
0% | ||
0% | ||
0% | ||
100% |
Filter reviews by service
Showing 1-1 of 1 reviews
Katherine O.
Jan 2021
Auto Sales
I purchased my very first vehicle the end of 2019. It's been nothing but trouble since then. I bought a ford focus 2015. I was not informed the vehicle was actively being recalled at the time of the sale for a poorly designed clutch that Ford corporate acknowledges knowing about. Ford has recalled not only the clutch but this model car itself. To be eligible for the vehicle by back you need to show you've had ford replace the bad clutch 4 or more times. Days after initial purchase I already had the focus in a shop being looked at. It was shuddering upon acceleration. Clutch issue. That shop after some back and forth showed me the recall notice they were flagged about on my car. I brought the vehicle back to ford. I wanted out of the contract but they wouldn't allow that. I wasnt even able to drive my new car to work day after purchase as the tires were so unsafely bald that I wouldn't drive it upon seeing it in the daylight next day. Ford did replace my clutch stating it was covered under the warrentee and recall. Fastford just a couple months. Cars shuddering again. I take it back to Ford. This time they acknowledge there is a clutch issue and a clutch shutter but that it isnt severe enough to be covered under the recall yet. So its unsafe just not unsafe enough according to Ford. At this point I start contacting Ford Corporate. They tell me the car is part of a national buy back as the clutch is a know design flaw. However, you have to give Ford the opportunity to fix and replace the clutch multiple times before you are eligible. I fingue ok fine. Itll get bad enough and just be replaced a few times then finally I can be done with this nightmare. So I kept driving and paying for the vehicle and I would just make another inspection appoitment when its shuddering worsens. Keep in mind at this point Ive read up on this car and heard many horror stories of people being stuck in reverse or of the car violently jumping forward at lights. I was nervous driving it at all. Add to this I was traveling 50 mph or so when a part fell off the under side of the dash and landed on my foot while it was depressing the gas pedal. Terrifying!! I still have the part and pics of the part. It's an adapter to connect the code reader to the car itself. Now I've dealt with this car over a year and it still has clutch issues exactly like it did 3 days after purchase. I just brought It back into Astoria Ford today 1/23/2021. This time i was expecting the clutch to finally be bad enough to warrant replacing. No, now Ford says I wasnt in for the clutch last time. No I was in for the transmission according to them. This is not true. I told them it's doing the exact same thing as before. Bad clutch. So now Fords position is I have no more warrentee replacements on this dual panel clutch because it was a one time fix the first time. Well why then did they look at my vehicle now two more times since then at no charge but both times say I would have to pay? How do I ever reach the 4 or more clutch replacement with Ford if they wont do more than one period? Why was none of that said till this visit to Ford.? The tech at Ford today said I was working with Rebel before and she no longer works their so they arent responsible for what an ex employee did. This has been a horrid experience and it's my first vehicle purchase. I just want out of this deal or for Ford to actually fix the **** car.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Astoria Ford / Dane Gouge Ford is currently rated 1.0 overall out of 5.
No, Astoria Ford / Dane Gouge Ford does not offer free project estimates.
No, Astoria Ford / Dane Gouge Ford does not offer eco-friendly accreditations.
No, Astoria Ford / Dane Gouge Ford does not offer a senior discount.
No, Astoria Ford / Dane Gouge Ford does not offer emergency services.
No, Astoria Ford / Dane Gouge Ford does not offer warranties.