Kirkland Fireplace

Miserable. They strung us along with promises for delivery of a certain system. After weeks of waiting, the same incompetent sales person offered us a different system and promised to have the specs for that one and would definitely call to confirm or email... weeks later still neither email or phonecall. We called to enquire and it's another shift to a different system...

Got a quote after an on-site visit, when I called to schedule the work they raised the price by $50. Thats less than 3% but I felt that they should honor their price as a matter of principal, (and honor). He finally relented but not until I had been roundly insulted. I would have gone elsewhere but they have a tech. that is so good. Had them do two river rock fireplace doors. Both flawless.

THE INSTALLER WAS VERY KNOWLEDGEABLE AND DID GOOD WORK. HOWEVER, HIS COMMUNICATION WITH US THE CUSTOMER WAS NON-EXISTENT. NEVER OFFERED TO SHOW US HOW TO TURN THE FIREPLACE ON. AFTER GROUTING THE TILE FACE HE NEVER SAID ANYTHING ABOUT NOT TURNING THE FIREPLACE ON FOR A WEEK TO LET GROUT CURE; GOOD THING WE ASKED BEFORE HE LEFT.

WHAT A PLEASANT, PROFESSIONAL OVERALL EXPERIENCE. FROM OUR SALESMAN JAMES, WHO CAME TO OUR HOUSE AFTER WORK, TO THE OTHER SALESMEN IN THE SHOP WHO ANSWERED MY MULTIPLE QUESTIONS, TO TOM THE PATIENT, METICULOUS INSTALLER, WE WERE WELL TAKEN CARE OF BY COMPETENT PROFESSIONALS. JAMES HAD MANY HELPFUL SUGGESTIONS (UNLIKE THE NICE, BUT BASIC SALESPERSON FROM THE BIG UTILITY OPTION THAT ALSO CAME TO OUR HOME FOR AN ESTIMATE.) THEY MAKE THE DOORS AND SURROUNDS AT THEIR SHOP. AND THEY DON'T USE CONTRACT INSTALLERS. (UNLIKE OTHERS.) TOM WAS WONDERFUL! THE FIREPLACE IS BEAUTIFUL, THE GASOLINE WORK GREAT, AND MOVED A SWITCH TO INSIDE THE FIREPLACE. HE LEFT NO DEBRIS BEHIND. I COULDN'T FIND ANY ASH IN THE LIVING ROOM AT ALL. AND HE PATIENTLY PUT UP WITH MY TWO CURIOUS BOYS AND MY ONE FRIENDLY GOLDEN RETRIEVER PUPPY. WE ONLY HAD ONE PROBLEM, THE INITIAL SURROUND WAS SLIGHTLY TOO SMALL. BUT THEY IMMEDIATELY CORRECTED THE PROBLEM, INSTALLING A NEW, CORRECT ONE IN JUST A COUPLE OF DAYS.

I WAS VERY IMPRESSED WITH THE KNOWLEDGE THAT THE GENTLEMAN WE WORKED WITH HAD. HE WAS HELPFUL AND SCHEDULED US QUICKLY FOR OUR INSTALLATION. WE HAD KIRKLAND FIREPLACE BEAT A COMPETITOR ON THE SAME SET UP BY OVER TWO THOUSAND DOLLARS. I WOULD USE THIS COMPANY AGAIN, ANYTIME.

THEY DID A GREAT JOB, IT WAS INSTALLED QUICKLY AND LOOKS BEAUTIFUL, THE OVERALL EXPERIENCE WAS WONDERFUL AND I WOULD HIGHLY RECOMMEND THIS COMPANY FOR ANY FIREPLACE NEEDS.

THE WORKMEN DID AN EXCELLENT JOB OF INSTALLING A NEW UNIT IN AN EXISTING HOUSE. THE JOB WAS DIFFICULT BUT THE WORK DONE WAS EXCELLENT. THE UNIT HAD TO BE VENTED THROUGH AN EXISTING ROOF.

OUR FIREPLACE WOULD NOT LIGHT. IT HAD BEEN TURNED OFF FOR THE SUMMER MONTHS. OVERALL IT WAS A GOOD EXPERIENCE. SERVICE CALLS ARE ALWAYS A NUISANCE BECAUSE IT COSTS JUST TO GET THEM THROUGH THE DOOR, BUT AT LEAST HE GOT THE FIREPLACE WORKING.

WE CALLED THE COMPANY AND THEY LOOKED UP THE PAPERWORK TO SEE WHEN WE HAD PURCHASED IT. AN EMPLOYEE WAS SENT OUT WITHIN A WEEK AND THE FAN WAS REPLACED. THE FIREPLACE WAS STILL UNDER WARRANTY.

THE SALESMAN WAS MOST HELPFUL WHEN WE WENT INTO THE STORE. WE HAVE UNIQUE BRICK OPENING IN OUR FIREPLACE AND NEEDED A CUSTOM DOOR FOR THE SET UP. THEY WERE COMPARABLE IN PRICE TO THE OTHER STORES WE WENT TO. THE ONLY PROBLEM WE HAD WAS GETTING THE MAN OUT TO DO THE ORIGINAL MEASUREMENTS.