Champion Windows and Home Exteriors of Seattle

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Description of Work: Window replacement

Description of Work: They replaced windows.

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Description of Work: replace glass

Description of Work: Replaced windows and new garage door.

Description of Work: I used Champion of Seattle for windows.

Description of Work: Broke window fixed.

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Description of Work: My second time using Champion, two different houses. After comparing other companies I stayed with Champion for a superior product, better prices, and great installation. My brick house with old metal frames were a challenge, but Champion came through again.

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Description of Work: Installed 3 new windows

Description of Work: Replaced windows

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Description of Work: I've been holding off on writing a bad review and I was going to contact the Regional Vice-President, but misplaced his information. I am calm now and Angie's list keeps asking, so here goes... | |I thought, and had hoped, that this would be a good experience. I happened to meet with the Regional Vice-President who was in town and based on the measurements provided, he gave me a great deal. When the salesperson came to my home, he was confusing and convinced me into a product I did not originally want. I emailed him what I wanted and he corrected the order - 3-lite slider in the kitchen and dining room, in tan and also a double-encasement for the master bedroom (originally 3-lite slider). But, in the midst of correcting the order, the measurement guy had been out and questioned the salesperson about the 2 windows in the living room. The salesperson let me know the option I originally wanted for those 2 windows, what the measurement guy questioned, was available and reconfigured the price of the order. | |12/23/15: The window installers came out, very nice guys, and confirmed that I had ordered tan windows seeing that there were others in white (the sellers installed those and I will be replacing eventually, just NOT with Champion), and removed the master bedroom window. As they were bringing in the window for the master window, I was appalled at what I had seen. I had ordered a 3-lite, I was VERY specific about a 3-lite in the master bedroom, but the salesperson ordered a 2-lite double-encasement. Luckily, the dining room window measured the same as the master bedroom and they installed it for the time being. The salesperson contacted me about a week later, admitting fault in the confusion of the master bedroom window. | |01/12/16: I was finally contacted again and was now being told, because of egress, that I could not have the 3-lite double-encasement in the master bedroom. After a bunch of back and forth, it was confirmed that the 3-lite slider could stay in the master per egress, by voice-mail by both the salesperson and manager on 02/02/16. Yay!, but I was mistaken. | |02/03/16: I called the manager back, excited that I could keep the 3-lite in my bedroom, but that's not how the call turned out. The manager was not a very nice person at all and the conversation got heated and was trying to force me to accept the errant window. In the midst of this, the salesperson had come to my home and my daughter, not knowing any better, let him into my home and into my bedroom to measure the window - there was NO NEED for this as the dining room window was perfectly installed in the master bedroom and he already had the measurements! | |02/04/16: I contacted the salesperson with the following: |"Since the 3-lite slider meets egress, then let's leave it in the bedroom. The window that was ordered in error (I was extremely clear and reiterated multiple times that the bedroom was to be a 3-lite, 25/50/25, window) cannot go in the dining room because there is a patio right under it where people could bump their head. Can you please just re-order the same exact window (3-lite slider) that was ordered for the dining room and have it installed in the dining room?" | |"I am very disappointed by this whole process. Like I said previously, I would've liked to use Champion for the remaining windows in my home, but at this point, I'd rather keep the windows I have in place and not deal with a window company ever again." | |"I also don't appreciate, and my daughter was talked to, someone coming into my home without my knowledge ahead of time. The bedroom and dining room window sizes are a match, clearly since the window ordered for the dining room was installed in my bedroom." | |NO RESPONSE | |02/08/16: I contacted the salesperson again: "With all of these delays. Please charge the balance of the 4 INSTALLED windows to the account on file. These need to get chaged before 03/09/16. The 5th window doesn't appear to be moving along as quickly as it should've considering the month long delay by Champion in response to the issue." | |NO RESPONSE | |02/12/16: I contacted the finance company. There is nothing they can do, but Champion MUST call within 24-hours of 03/09/16 to re-open the account and add time or funds. With the unresponsiveness and the lack of customer service from the manager, to put it nicely, I'm afraid that I am going to be financially burdened with the closing of this loan before they charge the final amount due. | |In addition, I missed out on the rebates offered by PSE from the window installation. It expired 12/31/15 and Champion has not completed the job or provided paperwork for the 4 windows installed on 12/23/15.

Description of Work: warranty work. Prompt and professional.

Description of Work: Champion came out to my home to assess my second story window leak to determine the source of the leak. They were very helpful and determined that the source of the leak was not due to the siding.

Description of Work: The process for replacing our windows was super easy and once the order was placed, fast! They were prompt and efficient. We had one window that was incorrect once installed and they reorders and as soon as it was finished, they brought it out and installed it at no charge to me. I would highly recommend the company.

Description of Work: 15 years ago they replaced all my windows & I'm still extremely pleased. Last year they made a sliding glass door with pet entrance. Took forever to get it & it was backwards. had to wait again 3 months. they did not make a matching screen door. I had to call 7 order & wait again. At least the screen door did not cost extra.