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All Star Heating and Air Conditioning Inc
Electrical Baseboard or Wall Heater - Repair, Brick or Stone Fireplace - Install, Brick or Stone Fireplace Repair,
About us
All Star Heating and Air Conditioning Inc. has been providing quality professional HVAC services Snohomish and King County. We are licensed, bonded and insured and carry an A+ rating with the BBB. Our company has a 99% satisfaction rating with the Trane Corporation! We are Trane Comfort Specialist and NATE Certified
Business highlights
Emergency services offered
29 years of experience
Services we offer
Service all brands of furnaces, air cleaners & air handlers. Rotobrush duct cleaning. Aeroseal duct sealing., air conditioning, tankless water heaters
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.862 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 5% | ||
| 0% | ||
| 3% | ||
| 2% |
Showing 51-62 of 62 reviews
Dan H.
Mar 2014
I called the schedule and was able to get a date/time that worked very quickly. They called when the specialist was on his way, just like they said they would. David, the specialist, was very courteous and professional. He completed the work quickly and cleaned up after himself.
Jack F.
Feb 2014
Everything works just fine
Michael M.
Jan 2014
Serviced gas fireplace
Bill D.
Jan 2014
Came at the end of a 3 hour range. They had told me they would call in advance of the window to narrow it down for me. No such call. The diagnostics fee is a required $98 regardless if the problem is obvious and if it takes 0 minutes or 200 minutes. I needed a motor replaced and it was obviously seized. I understand that it's typical in the industry to require it to circumvent a typical home owners' faulty diagnosis. the 1/2 HP motor was ~$500 on top of the "diagnostic" fee. That same engine can be purchased with free shipping by Amazon for $87-160 or home depot for $95 (plus a $2 capacitor). Unfortunately, I was in a bit of a hurry and needed the result sooner than I could do myself or call to quote the job by others. The professional was courteous and work took about 2 hours (about right). They offered a discount on the job if I pre-paid for next years maintenance, which came within $50 of paying for the maintenance itself.
While I was happy with the result, I feel the price was a bit high compared to what I would have paid for a similar vendor and especially if I had done it myself.
Response from All Star Heating and Air Conditioning Inc
"Let’s face it, we all cringe when we have to call for furnace repair…the repair bills are rarely dirt cheap. Many customers assume that HVAC contractors are economic rapists and rolling in the dough–how can they not with the prices they charge? As an HVAC contractor, WE cringe when we quote repair bills, and unfortunately we are NOT rolling in the dough. The profit margins for this business are low. Here’s the straight skinny. To get a qualified and experienced service technician out to your home, in a truck outfitted with freon and the multitudinous parts and pieces needed for the on-the-spot repair, and with all the various tools needed to facilitate repairs…it costs the contractor around $75-$85 per HOUR. How is this calculated? First of all, almost half of that figure is the technician’s hourly wage. They make good money, and deservedly so….they must have a tremendous book of knowledge coupled with tremendous diagnostic skills. Add this to the fact that they are always working in extreme temperature conditions, and you come up with an extremely demanding job. They are rather like doctors that have to work in temperatures from bone-chilling cold to blistering heat (as an example, evaporator coil change outs in attics can have the tech in temperatures as high as 120 degrees). Now,. Take a look at the technician’s service vehicle. It is outfitted with thousands of dollars’ worth of capacitors, relays, Freon, specialty tools, motors, fuses, nitrogen, oxygen…the list goes on and on. Now consider what the insurance rate is on a vehicle that carries this kind of inventory PLUS hazardous chemicals. It’s outrageous. Add rising fuel costs to the picture (gas mileage on a weighed-down vehicle is poor to say the least). We all know the cost to own and maintain a vehicle…not cheap, even if you aren’t driving it all day, every day. The final piece to the puzzle are all the usual fees, taxes, and insurance premiums that small businesses must pay to keep employees employed. These alone are startlingly high, and unfortunately with the current political and economic climate, they are only getting worse. Add all this up…the picture is bleak for offering low-cost repair fees. When you see companies offering rock-bottom service call rates, you can rest assured that they are banking on making their money back with upsells and unnecessary repairs. Buyer beware when you see service calls being advertised for anything lower that $80!"
Kristin T.
Dec 2012
It went great! This is a new home to us and the technition was familiar with the furnace since he had serviced it before. He showed me how to do the monthly filter cleaning. The heat pump is running much better now from just cleaning the filters so problem solved!! He also educated me on duct cleaning, and how to protect my furnace and ducts when the hardwood floors are installed. He also gave important info on replacing the floor grates so I do not reduce the air flow. Thank you All Star!!
Response from All Star Heating and Air Conditioning Inc
"Thank you [member name removed]! We love hearing from happy customers! If there is anything else we can do for you please feel free to call the office 425-222-7652 We have a new service called Aeroseal that can save you money by having your ducts sealed, I just put the video up on our website http:// www.allstar-hvac.com Call me and I'll give you a discount! Kristen Converse"
Michele K.
Oct 2012
My Bryant furnace needed servicing and was not heating the house. Also,
the thermostat was displaying "system malfunction". The company was
responsive to my calls and had a service man out to my house. They
serviced the furnace. It had a part that was worn out and needed to be
replaced. The technician was able to get the part the next day. They
came out to my house and replaced the part within 10 minutes. I asked to
have the thermostat replaced. The one installed with the furnace was
difficult to program. They installed a new one that is easy program. I
am happy with the company's responsiveness and service level.
the thermostat was displaying "system malfunction". The company was
responsive to my calls and had a service man out to my house. They
serviced the furnace. It had a part that was worn out and needed to be
replaced. The technician was able to get the part the next day. They
came out to my house and replaced the part within 10 minutes. I asked to
have the thermostat replaced. The one installed with the furnace was
difficult to program. They installed a new one that is easy program. I
am happy with the company's responsiveness and service level.
Response from All Star Heating and Air Conditioning Inc
"Thank you [removed member name] We are Trane Comfort Specialist but our technicians are NATE certified and can work on any major brand gas or electric furnace. We like to keep our customers happy and I think with a 99% approval rating from Trane Corp, we do a really good job! We always like hearing from our customers! Kristen Converse"
James F.
Nov 2011
Service personnel prompt, courteous and knowledgeable.
Response from All Star Heating and Air Conditioning Inc
"Thank you for the positive feed back. Please feel free to give us a call for any of your home comfort needs in the future."
Linda L.
Nov 2011
They did a good job. They showed up on time and they did a thorough job. I was very happy with the work. The price was fair but it wasn’t amazing. They were great.
Response from All Star Heating and Air Conditioning Inc
"Thank you for the feed back. Please fee free to contact us for any of your home comfort needs."
Kim E.
Oct 2011
All the work was done well and in a timely manner. On the second job, they over-estimated the cost and ultimately adjusted the amount due in our favor. This was done without issue. Without hesitation, I will use this company again.
Response from All Star Heating and Air Conditioning Inc
"Thank you for the great report. Please feel free to give us a call for any of you home comfort needs."
Maria H.
Oct 2011
The service personal were very proficient and courteous. I will use this company again.
Response from All Star Heating and Air Conditioning Inc
"Thank you for using All Star Heating for you home comfort needs. We appreciate your feedback. Please feel free to call us for any of your Heating and Air Conditioning needs."
Galen W.
Jun 2011
On both occasions, the responding technician was prompt and courteous.
Response from All Star Heating and Air Conditioning Inc
"I'm sorry you think we charge you to much to fix your furnace, unfortunately the technicians we send out to your house are up to date in their training and education. Think of it like your car, a belt cost $60 would you let the high school kid with no experience change it? We take your safety and the safety of everyone who lives in your house seriously. We send you the best trained technicians and unfortunately we have to pay them, train them, and stock their vans with parts. We also need to pay the office people who took your call. Again I am sorry but we take this very seriously and I won't send an untrained person to represent this company."
Brian D.
Jun 2011
Allstar HVAC was very responsive from the start. We waived the usual diagnostic trip since it was clear my tank was old and shot (it was leaking onto the garage floor). An estimator came out to work up a bid and gave me several options -- including going tankless. He was not sleazy or insistent. He was expeditious and helpful. Since I do not plan on spending many years in this house, I chose an efficient, but not top-of-the-line tank. The bid included tearing out and hauling away the old tank.
The workers showed up at the very start of the installation window and started immediately. They were extremely professional needed very little direction or info. They showed me the quote and reviewed the plan -- and there were no surprises (add ons, changes, etc.). They even fixed a wacky expansion tank setup left over from the developer -- with no apparent extra charge.
I paid the exact amount that was on the quote sheet.
I chose this company because of their integrity and professional work on help with my furnace (different report) whereby they could have ripped me off, like the other companies (telling me my furnace was simply old, and was past it's time), but yet correctly diagnosed the (fixable) issue.
The workers showed up at the very start of the installation window and started immediately. They were extremely professional needed very little direction or info. They showed me the quote and reviewed the plan -- and there were no surprises (add ons, changes, etc.). They even fixed a wacky expansion tank setup left over from the developer -- with no apparent extra charge.
I paid the exact amount that was on the quote sheet.
I chose this company because of their integrity and professional work on help with my furnace (different report) whereby they could have ripped me off, like the other companies (telling me my furnace was simply old, and was past it's time), but yet correctly diagnosed the (fixable) issue.
Response from All Star Heating and Air Conditioning Inc
"We appericiate the positive feed back. Please feel free to give us a call for any of your home comfort needs in the furture."
Wesley P.
Mar 2011
I asked for estimates from a few service providers, they responded first and had the best price. I scheduled the appointment. The called to confirm the appointment and then arrived within the stated window. The technician completed the services and answered all my questions.
Response from All Star Heating and Air Conditioning Inc
"Thank you for the great response regarding our service department. We appreciate you feed back. Please feel free to give us a call for any of your home comfort needs."
Paul R.
Jan 2011
First, let me state that I am not making an assertion that All Star is a bad company and I do understand that this report should considered only a single data point. I encountered an All Star Heating & AC truck while I was driving to work on SR-520. The truck was in one lane and I was in the other. Traffic speed was perhaps an average of 35MPH. I was driving an SUV and so of course was very visible. The All Star truck pulled in front of me just a few feet from my bumper, without signaling. My expectation is that corporate use vehicles are marked with "How am I driving?" and contact information, and that staff are trained to drive conservatively and safely. Driving is a behavior and the behavior of a company's personnel reflects on the company's professionalism. In this case, All Star let me down on both of my expectations - their employee chose to drive agressively and dangerously and the company doesn't appear to care how their employees drive since they do not solicit the appropriate feedback. This demonstrates a lack of professionalism in at least one aspect of their business.
Response from All Star Heating and Air Conditioning Inc
"I have read and noted your concerns with a driving mistake that one of our employees has made. We take our emplyees drivng and company image very serious. It is greatly appreciated that you notified us of the incident with one of our vehicles and drivers. I am very sorry this incident occurred and has upset you in any way. Our drivers here at All Star are very aware of safety issues with driving and heavy traffic situcations. Thank you for bringing this to All Star's attention and we sincerly apologize.."
Kristen J.
Jan 2011
My only complaint is that we pre-paid for the cleaning the year before, and they didn?t call to schedule like they were supposed to do. I had to call them. It?s a cleaning so I can?t tell what they did, but as far as I know they are fine. They are nice, easy to schedule and flexible. I don?t have any other complaints. Everything is expensive to me, but when I did some research their prices were more reasonable than a lot of people.
Pete G.
Oct 2010
Great experience throughout bid process, all questions were addressed and handled professionally. I would recommend this company. I chose to go with a brand that they did not sell, otherwise I would have selected them.
Response from All Star Heating and Air Conditioning Inc
"Thank you for the positive feedback it is greatly appreciated."
Lyle W.
Dec 2009
In addition to the installation of the air cleaner, the service man added an electrical plug-in and on-off switch at the side of the furnace. The furnace in my house, completed in July 2004, would normally be expected to have such a switch added back then but for whatever reason it was not. The installation technician noticed that the switch was not there so he added one, along with a "bonus" three-prong outlet. I appreciated this extra attention to detail and the fact that the technician added it without adding to the contract price. I allowed a full day on my schedule for the installation but it was completed in less than four hours: as clean and neat as the shiny spots on the back of a lady bug! The technician did a nice job of showing me the individual parts of the air cleaner before he installed them, and then showed me how to "read" the service panel, how to remove it to vacuum out the inside parts, and how to replace it.
Lyle W.
Nov 2009
Technician systematically worked around each floor of the house and left the house as clean as he found it. He had to remove a ceiling intake vent with special care because it had been sealed all around its edges. When the work was totally completed, there was absolutely no visibile indication that the vent screen had been removed, and it was back into place just as tight and clean looking as before. Overall, the project proceeded exactly as expected.
Licensing
State Contractor License Requirements
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FAQ
All Star Heating and Air Conditioning Inc is currently rated 4.8 overall out of 5.
All Star Heating and Air Conditioning Inc accepts the following forms of payment: CreditCard
Yes, All Star Heating and Air Conditioning Inc offers free project estimates.
No, All Star Heating and Air Conditioning Inc does not offer eco-friendly accreditations.
No, All Star Heating and Air Conditioning Inc does not offer a senior discount.
Yes, All Star Heating and Air Conditioning Inc offers emergency services.
No, All Star Heating and Air Conditioning Inc does not offer warranties.