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Cascade Pest Control
Batt, Rolled or Reflective Insulation - Install or Upgrade, Pest Control - Rodents, Blinds or Shades - Install or Replace,
About us
Cascade Pest Control specializes in Rat/Rodent/Mouse control, Ant and Other Insect & Spider Control. Cascade is a local, family-owned business serving thousands of homeowners and businesses in the Greater Seattle and Puget Sound areas since 1979. We are the proud recipients of over 13 national and regional awards recognizing our commitment to service, quality and environmentally-conscious business practices. Dedicated to serving our customers' needs. Additional email - [email protected].
Business highlights
Emergency services offered
46 years of experience
Services we offer
Ants, Mice, Nuisance Bird, Pest control - Rodents, Rats, Spiders, Termites, Wasps, and Wild Life Exclusion & other pests in the Greater Seattle and Puget Sound area. Our specialty is Rat/Rodent/Mouse control.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7264 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 9% | ||
| 2% | ||
| 3% | ||
| 3% |
Showing 151-175 of 264 reviews
Amy F.
Sep 2011
Chris our technician discovered that we had rats in our crawl space. He trapped and removed several of them. He showed us exactly how they were getting into our crawl space and the extent of the damage they had caused. We scheduled to have the crawl space cleaned up, and have a new vapor barrier, insulation, and duct wrapping done. Chris also made special crawl space coverings that would prevent rats from reinfesting the crawl space. The installers were professional and personable. They worked efficiently to get our ~2100 square foot crawl space cleaned up. They put in the new vapor barrier, reinsulated the crawl space, fixed ducts that had been knocked down, rewrapped the duct work and then cleaned everything out. They cleaned up everything before they left and I would never have known that they had spent the whole day cleaning up tons of rat poop, dirty insulation and removing a general mess from our crawl space. Chris came by two weeks later to make sure that everything was as it should be. So far so good. No rats in our crawlspace and our crawlspace is free of rat faeces and debris. Even now 8 months later we are still rat free.
Response from Cascade Pest Control
"Member, Thank you for taking the time to review our service! Rodent projects are always labor intensive, but our process is very thorough and we warranty our work for as long as you own the home, and while the home is on our periodic service. We look forward to protecting your home from rodents and other pests!"
Kathryn C.
Sep 2011
The guy was very nice. He actually cut us a little bit of a deal because we have a regular contract with them. They were very nice and helpful. They seemed to be thorough. We haven’t shopped around for pricing.
Response from Cascade Pest Control
"Thanks for taking the time to review our work. Sometimes when a pest issue is significantly off the main building we do have to charge a small amount, but we try to provide discounts to our customers in these few instances. We appreciate your business!"
Denise J.
Sep 2011
I was grateful to the agent to inform me that the wasps were actually a type of insect that is a relative of the wasp but is actually beneficial and that I didn't have to do anything about them. However, he then said his company doesn't really like him to go to a job and do nothing so he tried very hard to sell me services that I don't need. His lack of integrity almost makes me wonder wether he was being honest about the insects (that they are not dangerous) or he just didn't think he could get to the nest which was located in a very difficult to reach place and wanted to placate me. Time will tell since I will either get stung, have my house eaten by these insects or as he claims, nothing will happen. The salesmanship really irked me.
Response from Cascade Pest Control
"Member, thank you for this valuable feedback. We don't want to ever come across as being "hard sell", and focused on just upselling services because that is not our company philosophy. There was miscommunication on his part about our desire to address the pest issue; we do end up going to homes and sometimes not being able to do anything for various reasons. We also provide a number of services gratis for our customers and to the community at large, as we focus on solving the problem - not just on "signing you up". We've since provided retraining for ALL of our technicians so that in the future our philosophy is better communicated. Again, thank you for taking the time to review our work, and for providing this opportunity for us to improve."
Glenda C.
Aug 2011
Just never felt good about the whole situation
Response from Cascade Pest Control
"We are quite surprised to read this report, as our records show quite the opposite. We communicated with this customer, per our usual, at every step of the restoration project. While there was one technician "switch-out" at the last minute due to a family emergency, we contacted the customer to notify them and there was no communication that would lead us to believe there was a problem. During the reinstallation of the insulation, one of the staples used to hold the twine to the joist bent and came sideways, puncturing a small water pipe. Our team followed protocol, immediately notifying the owner, and our office arranged for an Angie's List Super Service plumber to come out immediately to repair it, at no cost to the customer. At every step of the way, we communicated with the customer, and at no point was there any dissatisfaction communicated. We are left wondering the motivation behind this post, and regret that others may be influenced by this inaccurate report."
Bret P.
Aug 2011
Dale came out and gave the house a good once over. He identified the wood boring insects as beetles (not termites - which alleviated my worry!). He also pointed out some evidence on the outside of the house of small rodents, but he couldn't find any evidence of them in the crawlspace of the house. And in the biggest catch, Dale found a giant hornet's nest being built under our deck. (He found it the hard way - by getting stung!) If he hadn't taken care of the nest, my wife and I would've been in for a rude discovery the next time we sat outside.
He donned full bee-keepers garb and took care of the hornet's nest (He even pointed out the dead queen hornet). Then he gave our house a treatment to take care of the beetles.
He was great - very professional and personable. I'd easily use Cascade again.
He donned full bee-keepers garb and took care of the hornet's nest (He even pointed out the dead queen hornet). Then he gave our house a treatment to take care of the beetles.
He was great - very professional and personable. I'd easily use Cascade again.
Response from Cascade Pest Control
"Member, thanks for taking the time to review Dale's work! We're glad to hear that it was both informative as well as effective control of the pests."
Shai G.
Aug 2011
An appointment was quickly made and they showed up on time.
They did a very thorough inspection and pointed out a few spots in the crawlspace that would be worth addressing to prevent pests in the future.
They took care of the wasp nest via spraying, and the only inconvenience was not being able to water plants on the deck for 3 days while the material took hold.
They did a very thorough inspection and pointed out a few spots in the crawlspace that would be worth addressing to prevent pests in the future.
They took care of the wasp nest via spraying, and the only inconvenience was not being able to water plants on the deck for 3 days while the material took hold.
Response from Cascade Pest Control
"Member, thanks for taking the time to review our service. We're glad to read that there were some suggestions about how to avoid future potential problems."
Kathleen H.
Aug 2011
I've been using them for a year and a half. I pay them per quarter. They do anything that really needs to be done. At one time they took out a hornet’s nest for me. They called me and I set a date. I haven't had to call them. We had rat problems and we needed help to get rid of them. They took care of a lot of things for us. They are very flexible and willing to address the concerns I have. If I want a particular corner to be checked out they would do that. I haven't had any problems with them. Sometimes they haven't come out exactly when they have said, and we have had to reschedule. I have signed up for their quarterly maintenance. They will be coming out again.
Response from Cascade Pest Control
"Member, thank you for taking the time to review our work. We're pleased to read that service has been effective and that the technicians are recommending preventative tips. We try our best to always be on time, although sometimes traffic and weather does not allow us to be. If there is ever any issues with scheduling or a tech doesn't show up on time please do contact our office at 425-641-6264 so we can improve our service to you."
PATTY P.
Aug 2011
I am an animal nut and I hate to kill anything. My exterminator is so nice and my dog loves him, which is kind of weird. I requested that they don’t use poison and they respected that. I requested the most humane way that they could deal with our rat problem, and they do. I am very happy with them and they are very punctual and answer all my questions.
Response from Cascade Pest Control
"Member, thank you for taking the time to review our services, and for recognizing that we respect your wishes. The fact is that we do not enjoy killing any living thing, but our job is to ensure that the pests that pose a health and comfort risk to you are removed. To the extent that we can we work with our customer's preferences, and raise awareness to when those preferences may reduce the effectiveness of the service."
ROBERT D.
Jul 2011
On 3 occassions I asked them to schedule their visits due to our having dogs. Every time I asked for them to pre-schedule they claimed with 100% certainty that they would schedule ahead. Yet they continued to come without scheduling in advance. Each time this happened I called complained and asked that they put a note in our file to ensure they would schedule the next time around. We would get a call the day before and the person would show up without scheduling for a convenient time for us. On the most recent time they called the day before they intended to show up - I called that evening and spoke with Gil. I told him to cancel the planned visit for the next day. I explained our need for scheduling due to the dogs and how I had asked that this occur on two previous occassions and had been told with certainty it had been taken care of. He guaranteed that he had taken care of the scheduling issue. I got home that night to a notice that Austin had been to my house. What I couldn't understand is how the service could have happened properly since all of my backyard gates were locked and by the way I had canceled that service date (remember)? When they called me back the next day to try to convince me to keep the service, I was told the Austin had climbed up onto a ladder and unlocked my gate so he could enter the back yard. So even though I had canceled the service for that day, they still showed up and broke into my back yard. I wonder if they break into homes too. Needless to say after having them just show up after I had specifically asked for them to schedule in advance and each time I was assured that they would do this...the third time was their out. I was completely unsatisfied with their ability to look after this simple request, not to mention the liability they exposed me to by breaking into my back yard when I specifically asked them not to come on that day. They are lucky I didn't call the police since they were trespassing. Of course, I still received their bill. They are expensive - almost $143 per quarterly visit and are unable to meet reasonable customer requests. I would not recommend them.
Response from Cascade Pest Control
"Member, thanks for taking the time to review our service, as this gives us the opportunity to improve our service. Our customers love that we are one of the few companies that will in fact call ahead 24-48 hours in advance, which is what we did in this case. There was in fact a system error that removed the notice to always get confirmation first, so our normal protocol is unless we hear back from the customer, we proceed with that appointment. While we can appreciate the concern of pet exposure - or even a pet confrontation - in a yard, as a minor point of correction, the tech didn't climb over the fence, he simply used a ladder to open the gate in order to treat the property. While we made best efforts to remedy the situation by offering discounted service and a different technician, the member proceeded to then cancel service based off of this experience (not in advance, as was reported)."
Lin W.
Jul 2011
I am very satisfied with them. They do proactive and preventative work. They are environmentally friendly. They are punctual, reliable, and available. If needed, I would use them again in the future too.
Response from Cascade Pest Control
"Member, thanks for taking the time to review our work! We look forward to continuing to protect your health and home."
BARBARA K.
Jul 2011
All work on exclusion report was completed perfectly and timely. I take comfort in knowing that all these problems were corrected.
Response from Cascade Pest Control
"Member, thank you for taking the time to review our service. I'm glad to hear that our tech was professional and thorough, and was able to clearly explain the recommendations made."
JENNIFER A.
Jul 2011
I liked that they were very prompt and they answered all my questions over the phone. They were very good and were referred to me by my friend. The guy who came out was very kind and thoughtful. They used environmentally friendly products.
Response from Cascade Pest Control
"Member, thank you for taking the time to review our service."
Jerry R.
Jul 2011
We live near a lake and have rodents in the area. They are thorough, nice, friendly and clean.
Response from Cascade Pest Control
"Member, thanks for taking the time to report on our service. We are happy to hear that we've been keeping you happy, as we value your business!"
Donald W.
May 2011
They come promptly four times a year. They do exactly what they are told to do in the problem areas. They tell you exactly when they will be coming. Their price is expensive. They give good service. They are really good with their jobs. The chemicals they spray are not harmful for the dogs. They make sure the pets are inside when they are supposed to be. They are awesome. I would continue to use them in the future.
JOE G.
May 2011
Cascade Pest Control was fine. They have performing well for some time. He is always just fine. If not, I would go somewhere else.
Response from Cascade Pest Control
"Member, thanks for taking the time to report on our service. We are happy to hear that we've been keeping you happy, as we value your business!"
Betsy W.
May 2011
They were responsive when I had a problem. They were able to set up a quarterly deal and I’ve had no problems ever since. So that’s a good thing. They are very good at explaining everything. I think their customer service is very good. They are very prompt. They alert me in plenty of time before coming over. I would use their services again in the future.
Response from Cascade Pest Control
"Thank you for taking the time to report on our service!"
Diana M.
Apr 2011
Wonderful!!
Response from Cascade Pest Control
"Thank you for taking the time to review our service! I'm pleased to read that we were able to save you money and provide our Cascade Quality Service."
Bruce F.
Apr 2011
We recieved a recommendation from a relative who uses this service regularly and we confirmed them on Angie's List. We called the service provider and they arrived the next day and surveyed the situation. They provided a quote with recommendations and when accepted, started the service immediately. There was immediate success but they continued follow up over the next 4 weeks to ensure the problem was solved. They even visited the house during family vacation, using a lent key due to the trust we had in the service technician. Very satisfied.
Response from Cascade Pest Control
"Member, thanks for taking the time to review our service!"
Mike S.
Apr 2011
We called, the owner was booked but scheduled a 5pm appointment for the next day. Showed up on time and quickly determined the location of the nest and proceded to spray the nest down with a chemical (that was safe for dogs) that would not only kill the wasp in the nest, but any wasp that returned to the nest over the next week or so. He was super professional and promised to come out free of charge for a second spraying if it became necessary. I was very, very pleased with everything about this engagement.
Response from Cascade Pest Control
"Member, thank you for taking the time to review your experience! I'm glad our technician was on time, professional in demeanor, and quickly resolved the situation."
Jeanne O.
Apr 2011
I was able to reach Cascade right away and they were able to schedule an appointment the next day for both the bed bug inspection and estimate for quarterly exterior spray services. The inspector (Steven) was very nice and professional and did a very thorough check of our entire home, including the attic and crawl space. Thankfully he didn't find any evidence of bed bugs but left traps for us to put out just to make sure. Turns out we had nothing to worry about, but the inspection definitely put our minds at ease. He also explained in detail what we need to do for regular maintenance and what wouldn't be necessary and gave us a very reasonable estimate. We will definitely be using Cascade for our regular pest prevention in the future.
Response from Cascade Pest Control
"Member, thank you for your kind words about us and about Steven. While it is true that we try to use environmentally-friendly products, we aren't always able to depending upon the specific pest present. We do take our impact on the environment seriously - so much so that we've been recognized locally and nationally for our business practices. Cascade Pest Control is the only pest control company to have twice been awarded the highest level (5 star) recognition by King County Envirostars. We also launched PCOEAG.org, an industry organization that recognizes other companies that also have above-industry-standard practices to protect the environment."
Karen E.
Apr 2011
Ok service, Brian is always friendly.
Response from Cascade Pest Control
"Member, thanks for taking the time to review your experience. I'd love to learn how we can improve the "ok" service to excellent service, and invite you to contact me so we can exceed expectations. Don Leland, GM 425-641-6264, or [email protected]."
Catherine F.
Apr 2011
This is a great company. I have them doing quarterly exterior spraying primarily to control carpenter ants, but the spray also takes care of some other pesky critters too, such as wasps.
Sara B.
Mar 2011
They did a good job. I have had no further issues. I did ask them to leave the nest for me, which they did not.
Response from Cascade Pest Control
"Member, thanks for taking the time to submit this response. I'm sorry our tech didn't leave the wasp nest for you; we typically do leave them in place."
ARTHUR M.
Mar 2011
Initial work was prompt and professional. Between removal of attic material and installation of new insulation, it was difficult to get an inspector to the house to approve work. Overall I was pleased and would recommend the company to others.
Karl K.
Mar 2011
Professional service start to finish. A small problem occurred with our bathroom fan after the work in the attic, and they fixed it at no cost.
Licensing
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FAQ
Cascade Pest Control is currently rated 4.7 overall out of 5.
Cascade Pest Control accepts the following forms of payment: CreditCard
Yes, Cascade Pest Control offers free project estimates.
No, Cascade Pest Control does not offer eco-friendly accreditations.
No, Cascade Pest Control does not offer a senior discount.
Yes, Cascade Pest Control offers emergency services.
No, Cascade Pest Control does not offer warranties.