
All Star Carpet Cleaning
About us
All Star has developed a carpet cleaning process that gets a better clean and uses 95% less water than truck mounted steam cleaning. We are serious about helping the environment. Visit our website for the whole story on how we get a better clean and how we are transforming the business in a way that makes carpet cleaning truly eco-friendly. The All Star process restores your carpet by agitating and awakening the fibers, allowing for a 360 degree clean which also allows a much faster drying time. Join our carpet cleaning revolution and get the best possible clean and do your part in protecting our environment! If you're not 100% completely satisfied, we will come back and redo the job. If you're still not satisfied, we will refund your money (Permanent Stains, Worn Carpet & Move-Outs Excluded). Family owned and operated. Doing business for almost 25yrs. We stand behind everything we do your satisfaction is our satisfaction.
Business highlights
Services we offer
Air Duct Cleaning, Carpet Cleaning, Oriental Rug Cleaning, Upholstery Cleaning
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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80% | ||
14% | ||
4% | ||
1% | ||
1% |
They also initially refused to clean a carpet in the room that had a large stain on it, because they diagnosed the stain as mould. I argued that it's not mold, since the room was our son's bedroom and if there was mould we would take care of the problem.
After the service we had to replace the carpets because they looked much worse than before cleaning. And when the carpet in our son'd BR was lifted there were no signs of mould whatsoever.
Our conclussion is that the person that performed service was highly unprofessional. Experienced cleaners should know whether carpets can be cleaned (or have to be replaced) and do not waste customer's time and money.
I would not recommend this company.
"I am very sorry you feel that way. I hadn’t heard from you in around 6 months, so I had no idea there was a problem. Had you called I would have been more than happy to redo it and, if you were still unhappy, refund your money. We discussed the carpet being heavily soiled and worn. I did advise that I did not believe cleaning the carpet would make any difference and that you may want to get a refund on the Big Deal from Angie’s List. You said you just wanted to freshen it up and were going to change the carpet in 6 months anyway. If there’s anything I can do for you please give me a call and maybe we can come to some kind of deal."
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He discussed using a portable cleaner at an additional charge, the charge had been included as a note in the big deal offering, but warned that it might cause damage to other carpets we had just had installed. Ultimately, we decided not to use All Star Carpet Cleaning, so I cannot rate their work. They were very responsive and came out quickly to do the job. However, we ultimately had to find someone else to do the work.
Licensing
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