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Auburn Foreign and Domestic Car
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Your automotive service specialists since 1968! We have a clean, well-maintained automotive service facility and a team of employees that operate at such a high level of professionalism you would feel comfortable recommending us to your mom! And because our auto repair facility and grounds are very well cared for, it means no grease on your carpet! We also hand wash and vacuum every vehicle we service.Our facility is a full service auto shop – from repairs, auto service and maintenance, to vehicle diagnostics or oil changes while you wait – we do it all. Our Mechanics are highly trained with state-of-the-art diagnostic testing and repair equipment to make the right repair each time, the first time. Our Service Advisors get to know you, your vehicles, and your needs to make the right recommendations for an auto service and repair experience that exceeds your expectations every time. We invite you to experience automotive service at a whole new level! Greg and Julia Hochhalter, owners.
Business highlights
57 years of experience
Services we offer
000 mile warranty you can rest assured you are protected! Call today for a truly unique automotive service experience, 36, Your full service automotive specialist! Whether you own a foreign or domestic car, truck or SUV, you won’t find a more friendly and professional group of people who love to care for you and your vehicles. We are a full service facility equipped to perform almost any service or repair needed on most makes and models to include European vehicles. With our 3 year
Accepted Payment Methods
- CreditCard
Reviews
4.7125 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 11% | ||
| 2% | ||
| 2% | ||
| 1% |
Showing 1-25 of 125 reviews
Paul A.
Jul 2017
Great service and great people.
Linda C.
Jul 2017
They were very good and they had cookies. It was less than an hour to complete the service. The communication was very good. They were very professional.
Shelly C.
Jul 2017
Best service experience in 30+years of driving! A surprise and a pleasure.
James W.
May 2017
Went ok. Performed services and found 4 issues. Had 2 done and delayed 2 because I was leaving on a trip. As part of the safety check the brakes were checked and they noted the pads worn but still within specs. On the way home from the shop I noticed the brakes seemed to be hanging up. Found the driver side rear wheel very hot. Called the shop and they got me in first thing (7 am) the next morning. They determined the issue was a seized caliper and recommended a complete brake system overhaul based on the current issue and age of the car. I brought the car home and drove another car on the trip. Overall I rated them good. The customer service was good to excellent, responsiveness excellent and the shop area very clean and orderly. The issue I have is with the brakes. I imagine that evaluating a brake system is not an exact process and things could be missed. That said I don't believe missing a seized rotor is one of them but it is what it is and it is only my opinion. Finally, I reeeaally don't want to hear back from these folks and would appreciate it if they do not respond. To be sure they were very polite and responded to the issues (once determined) quickly. I did not drive the car on the trip so no harm no foul.
Ben S.
Oct 2016
Work was done by appointment and finished at the promised time. Cost was slightly below the estimate. We have used this company before, and we continue to be very pleased with the quality and price of their work. We would definitely recommend them to anyone in need of a good auto repair shop.
Aileen P.
Aug 2016
unknown
Chadwick T.
Aug 2016
Called to schedule an appointment on Monday but did not hear back, tried again the next day and mentioned I never received a call back and within 1 hour I spoke to Jerry and we arranged an appointment for later on that day which worked out perfect for me because I was off work those two days. I called ahead asking if I needed to print my voucher I purchased on Angie's List and was pleasantly surprised to find out that I could do so at their office, there was a desktop and printer set up in the waiting room for use I'm assuming just for that purpose. The waiting room was clean and very professional, the staff was very professional and pleasant to work with. The waiting area was comfortable and there was coffee and water, a tv, and wifi access available which made staying there for service to be finished all the more enjoyable. Jerry came in to discuss what they had found during the oil change and maintenance check up, just stripped threads on the screw for the oil cap and a blown left front bulb. There had been something wrong with their payment system which explained why it may have taken a little longer than it should have considering that they had found nothing major with the car, but because of that wait they let me have the bulb and re threaded screw cap for free. Not a very big amount but a thoughtful thing to do regardless of price which was the overall feeling I had with them. The service was professional but with a distinct personal touch you can only find from small businesses, which is why I will be entrusting my car needs with them.
Deidra M.
Jul 2016
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Daniel S.
May 2016
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Darol H.
Feb 2016
unknown
Response from Auburn Foreign and Domestic Car
"Thanks for sharing your concern- I am sorry but our e-mail has been down for two days and now that we are using a new system it is not as user friendly and the guys are struggling with it. I am very sorry to here about your issue- we will make it right AND refund the gear price providing it was installed correctly. I will be calling you PERSONALLY today to rectify this for you! Greg Hochhalter, owner"
Kevin P.
Feb 2016
unknown
Response from Auburn Foreign and Domestic Car
"Thank you! Small businesses are a dying breed but the beauty in them is the personalized service you receive- I feel thats a value that will never cease to exist at QUALITY facilities!! Thank you, Greg and Julia Hochhalter"
Claudia O.
Feb 2016
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Amber W.
Feb 2016
unknown
Response from Auburn Foreign and Domestic Car
"Thanks! We can only thank all of our wonderful customers for the years of loyalty and support you have shown- 12 local families count on people like you !! Thanks!! Greg and Julia Hochhalter"
Kirk D.
Nov 2015
unknown
Response from Auburn Foreign and Domestic Car
"thanks for the confidence! We do realize car repairs are expensive and we truly operate from a lower than standard margin .State of the art diagnostic tools and equipment, the shuttle with a ten mile radius, 3 year warranty and my commitment to do the right thing EVERY time adds a lot of VALUE! We are grateful for your confidence and you will never be disappointed. Greg and Julia Hochhalter"
Randy K.
Nov 2015
The last service was excellent as always.
Auburn Foreign and Domestic has become our standard go-to car service facility. We have owned VW's for decades and used to use the dealers for all services. Once I moved to the Auburn area I did not care for the service at the dealers in the area and sought out an alternative. Auburn Foreign and Domestic had excellent reviews so we gave them a try.
They have a clean and comfortable waiting room with coffee, cookies, television, computers, and wi-fi that actually works! The shop itself has to be the cleanest garage I have ever seen in a working business. I wish my own garage was that spotless.
They treat your cars very well. They are tidy, you don't end up with greasy handprints on the inside and all over the hood. I have always double checked any service I get, and with Auburn F&D I have never found a loose connector, spilled oil, tools left behind, or other items I needed to deal with. I can't always say the same about some of the dealers I have gone to.
Their prices are very fair for the quality you get. A little more than some other independent shops but less than the dealers. I personally feel it is very worth it though. They use OEM parts rather than cheaper replacement brand ones, they will wash your car for you with any service, and will always do an overall check of the car for you.
Auburn Foreign and Domestic has become our standard go-to car service facility. We have owned VW's for decades and used to use the dealers for all services. Once I moved to the Auburn area I did not care for the service at the dealers in the area and sought out an alternative. Auburn Foreign and Domestic had excellent reviews so we gave them a try.
They have a clean and comfortable waiting room with coffee, cookies, television, computers, and wi-fi that actually works! The shop itself has to be the cleanest garage I have ever seen in a working business. I wish my own garage was that spotless.
They treat your cars very well. They are tidy, you don't end up with greasy handprints on the inside and all over the hood. I have always double checked any service I get, and with Auburn F&D I have never found a loose connector, spilled oil, tools left behind, or other items I needed to deal with. I can't always say the same about some of the dealers I have gone to.
Their prices are very fair for the quality you get. A little more than some other independent shops but less than the dealers. I personally feel it is very worth it though. They use OEM parts rather than cheaper replacement brand ones, they will wash your car for you with any service, and will always do an overall check of the car for you.
Response from Auburn Foreign and Domestic Car
"Thank you! We have a team of guys that are like family and collectively want to offer the best possible experience- I am happy to see our crew hit the mark again!! Greg and Julia Hochhalter"
Todd O.
Oct 2015
The engine was running very rough and a strong exhaust smell was produced. The check engine light came on.
I picked Auburn Foreign & Domestic Car because of all the positive reviews. I was able to take the car in promptly and they quickly diagnosed the issues and I authorized the work. They contacted me later in the day letting me know they had miss diagnosed one of the problems as being faulty ignition wires when it turned out to be faulty ignition coils, which would cost more to repair. Not a problem so I authorized the repair.
The front office was very clean and from what I could see of the maintenance bays, they were impressively neat and clean as well.
The only reason I do not plan on using this shop again in the future is cost. Since I used Auburn Foreign and Domestic, I have taken the same vehicle, plus another, to two other shops and feel I got a better value at the other shops.
I picked Auburn Foreign & Domestic Car because of all the positive reviews. I was able to take the car in promptly and they quickly diagnosed the issues and I authorized the work. They contacted me later in the day letting me know they had miss diagnosed one of the problems as being faulty ignition wires when it turned out to be faulty ignition coils, which would cost more to repair. Not a problem so I authorized the repair.
The front office was very clean and from what I could see of the maintenance bays, they were impressively neat and clean as well.
The only reason I do not plan on using this shop again in the future is cost. Since I used Auburn Foreign and Domestic, I have taken the same vehicle, plus another, to two other shops and feel I got a better value at the other shops.
Response from Auburn Foreign and Domestic Car
"thank you for your input! We work VERY HARD to find a balance between cost and quality- the lesser price isn't always the best value! WE OFFER A 3 YEAR, 36,000 MILE WARRANTY on all of our repairs and must use the highest quality parts to ensure your satisfaction. while sometimes that is perceived as expensive when not educated on the features and benefits of the higher quality repair, the truth is the second choice provides better VALUE. Please feel free to call me at 253-833-8161 with and needs or questions. Thank you, Greg and Julia Hochhalter"
Frank C.
Oct 2015
The services were performed well. We've been using this shop for the past year.
Response from Auburn Foreign and Domestic Car
"Happy to help- thanks for your business! Did you know we now have shuttle service to Lake Tapps for all day jobs? We are the only shop in the area that does! If you ever need service or a repair let us know. we can drive you home! Thanks, Greg and Julia Hochhalter"
Claude H.
Oct 2015
Excellent customer service
Response from Auburn Foreign and Domestic Car
"Thanks guys! We love to help! Greg and Julia Hochhalter"
Sean W.
Sep 2015
unknown
Response from Auburn Foreign and Domestic Car
"Thank you for the opportunity to gain your trust ! Greg & Julia Hochhalter, owners"
Erin S.
Sep 2015
they were fast and much cheaper than the dealership and two other places I had quotes from. very easy to work with and very responsive.
Response from Auburn Foreign and Domestic Car
"Thanks! Happy to help our new friends! Greg and Julia Hochhalter"
Audrey O.
Aug 2015
unknown
Rita N.
Aug 2015
I made an appointment with Jerry to drop off my car. He gave me a quick interview over the phone about what I needed done. I dropped off my car. Jerry called after the repairs were done, gave me a thorough explanation of what they checked and some problems that I should be aware of. I received a print out of what was done and some repairs that probably should be done and the cost estimate. When I arrived the service was prompt and courteous, I had questions they were able to answer in layman's terms. The shop was clean, and the employees were very friendly. My favorite part was they washed and vacuumed my car! I will definitely be going back!
Response from Auburn Foreign and Domestic Car
"Thanks for you kind words! Jerry has been with us for over 20 years and does a great job as our service manager! We look forward to seeing you in the future! Greg and Julia Hochhalter"
Jole S.
Jul 2015
unknown
Response from Auburn Foreign and Domestic Car
"thank you sir for giving us the chance to take great care of you! Also, please remember you have a 3YEAR WARRANTY with us! Thanks again, Greg and Julia Hochhalter"
Melvin T.
May 2015
unknown
Brian G.
Apr 2015
unknown
Licensing
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FAQ
Auburn Foreign and Domestic Car is currently rated 4.7 overall out of 5.
Auburn Foreign and Domestic Car accepts the following forms of payment: CreditCard
No, Auburn Foreign and Domestic Car does not offer free project estimates.
No, Auburn Foreign and Domestic Car does not offer eco-friendly accreditations.
No, Auburn Foreign and Domestic Car does not offer a senior discount.
No, Auburn Foreign and Domestic Car does not offer emergency services.
No, Auburn Foreign and Domestic Car does not offer warranties.