Buds Plumbing Heating & Air Conditioning

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Bud's arrived early.  Had two crews.  They put red plastic down on our stairs, carpet and wood floor.   They removed old heat pump air handler from the 3rd floor attic.   Tapped up vents connections to ensure no leakage of air to spaces other than where it was supposed to go. They installed the new Tam7 air handler in the 3rd floor. They removed the old gas pack and installed the new one.       When I ask a question they offered good information on the scope of the job, amount of time it would take and kept us informed about progress.   The names of the gents on the 2 crews - Drew, Marcus, Stephen and Patrick.   These guys worked tirelessly to get the job done in one day.   

Important comment I would like to make.  We purchased a XL15i Heat pump from Buds in the summer of 2014.   We had a few issues that I would say were the fault of the equipment and not the installation.   Once I brought it to the attention of Buds they took care of the issues and problems.    To me, its not so important  how a company does when things go right rather what you really want to know is how a company will perform and stand behind their product and work when something goes wrong.   Without a doubt Bud's is a company that stands behind it people, products and takes care of its customers.   If you need a Heating and A/C company that knows what they are doing, stands behind its people and the product they sell then you will want to do business with Buds.   The sales person that we purchased all our systems from was Chris Johnson.  He is well informed about the products he sells, he is detailed oriented and provides good technical advice on what system options would work for us and the pros and cons of the various systems. If I were you I would ask for Chris Johnson.   Overall we found Buds to be the best value.   Buds offered a fair price.  Not the lowest but when I thought about doing business with a company that stands behind the products its sells and a company that continues to invest in its future  it was  an easy decision to select Buds.   

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Great.  All work completed as expected.  I maintained constant contact with the estimator, and they always called when they were on the way, so I didn't waste time waiting at home when I didn't need to.  The workers very carefully explained what they were doing, and solicited my input when there was possibly a change to the original plan.  It took them two days to complete (they lost some time driving to Larchmont all the way from the Peninsula), but it was worth it.    Everyone I interacted with from initial sales to install manager, to install scheduler, workers and billing department were very friendly.   They were much more concerned about doing a quality job than being in a rush to get the payment from me.  I only had two small issues (caulk on the rug & and a misaligned crawl space door) and they were both corrected graciously when the install manager came out to my house and personally took care of both.  I definitely plan to use this company again, both to replace my old HVAC system and to start a monthly service contract.

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I have nothing but good things to say about them. They are very reliable and responsive.

They do great work. They will also take care of my maintenance on the units.

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Excellent

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It went very well. They were very prompt. Actually, our new thermostat that they had put in wasn't working right the next day around 5. They came right out, within 20 minutes and replaced it. They did great. They came in lower than another estimate we had gotten.

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