TLG Tile Inc

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The crew showed up Monday (5/12) when promised and the tear-out was completed fairly quickly.  Todd Gilbert, the owner, estimated that the job would be completed by the following Friday, and it would have if a towel rack had not been delayed in shipment (it was installed the following Wednesday) - all the other work was completed by Friday, 5/16.  The crew found the source of the leak, which was our toilet, and replaced the flooring that was ruined so that our floor is now solid.  The wallboard was replaced and the shower walls were replaced by a special concrete board.  Our tile floor was replaced and a heated floor was installed underneath the new tile - nice when the few cool mornings occurred the following week - looking forward to using it this winter.  The painters did a really wonderful job repairing and painting the kitchen ceiling.  Our new bath is beautiful and it is great to be able to use the shower without fears of leaking into the kitchen below - something we have not done in quite a while.  We have been using our other bath for showering.

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I am long overdue in providing this review.
This was great work, but a work in progress.  As they were working, we decided that some of the cabinet manufacturer's products were inadequate and asked Todd to modify them, which he did.  We also decided to expand the effort to include completely revamping a pantry cabinet.  Todd is a real pleasure to work with.  He makes suggestions based on his experience and business model; but, he is quick to listen to the client and adapt to new ideas and different situations.  We have learned through our remodeling experiences:  a.  we did not know what we really wanted; b. we had to learn how to communicate our ideas and needs; and c. it would be really easy to be frustrated and disappointed.  Todd made sure we were not frustrated or disappointed.  He made corrections to work that was clearly done with our foreknowledge, and often with our assent; yet, we changed our mind.  He kept the additional cost to us minimal.
Additionally, after we had the new appliances for only one year, the microwave completely died.  We replaced it with a similar unit, but the dimensions were slightly different leaving a small gap between the unit and the top of the backsplash over the range.  Todd sent his crew back to correct the backsplash.  It wasn't much of a job, but there was some labor involved.  He did this as good will.
I cannot say enough to recommend Todd as a person you want to work with.

In a prior life I was the COO of a large commercial contractor. I interviewed several tile contractors at a home show and was impressed with the owner, Tom. I invited him to give us a quote for the work I needed and he was very competitive. After seeing his showroom and reading the reviews on Angie's List we chose TLG. We scheduled the work to be done while on vacation. On the day we left a large crew showed up on time ready to do the work. When we returned several days later the work was complete as promised and the house was left in great condition. We now have two bathrooms that look like you would see in an upscale hotel. The craftsmanship is superb and they paid great attention to every detail. This is an awesome company and I highly recommend them.

My husband and I are the original owners of our 21 year old home and felt it was time to upgrade our master bathroom. We interviewed several companies and liked TLG's approach and price the best. Todd,  the owner, came to our house, took measurements, and listened to the options we were considering. He then offered suggestions and considerations on how to tile the floor, the patterns and niches in the shower, the type of glass enclosure, the seat within the shower, the ceiling exhaust fan, the toilet, cabinet height, light and mirror over cabinet, etc. He then provided us a low to high range of potential cost, depending on the materials we selected. We went to the TLG Showroom a couple of days later and his wife was very helpful with helping us select tile for the shower and floor, the cabinet, the marble countertop, and faucets for the sink and shower. Todd returned a few days later with the samples we selected in the showroom and helped us visualize how the finished room would look. He then quoted a competitive price and we signed that night. It snowed the day the crew was supposed to start and they called to inform us they couldn't get the truck out of the lot, but felt they could complete within week, which they did. The crew arrived on Tuesday on time and immediately covered the stairs and furniture in our master bedroom with drop clothes prior to beginning any work. In fact, the crew was on time every day, were very polite, and neat. The first day was demolition, moving existing plumbing and existing electrical fixtures, and the subsequent days were spent tiling, installing the cabinet, mirror, etc. We encountered 2 problems where manufacturers sent the wrong shower enclosure and a pullout drawer for the cabinet.  While TLG waited for the replacements to come, we were able to use the shower (put up our old shower curtain) and the bathroom. When the replacements arrived, TLG was out a couple of days later and completed the work. Todd came out several times to check on the work and then at the completion. We have been using the bathroom for several weeks and are extremely happy with our choices and the work performed by TLG.

A few years ago,we met Todd at a home show and he came out and did an estimate.  We decided we would put that project on the back burner. 

 This year saw him at the home show, and we scheduled a time for him to come out which was March 10.  He told us to come to the showroom and look around before he came out and we can talk about ideas.  We called to see if we can get a copy of the estimate.  He never called us back.  We went to the showroom, we first worked with the guy, he was good.  Then they did a switch and we got a woman.  She started out nice and then became very rude to us.  She showed us what the tiles looked like with the light hitting it.  Then she told us we had to pick one item, and we stated we were looking and that Todd was coming to our house so we can get another estimate.  She tells us that he comes to finalize it so we need to pick everything out. 

Todd never showed up on March 10.  We called the tile place and the women kept hanging up on us.

Also why we were at the showroom, several other people walked out stating how rude and hostile she was.

My initial visit to the showroom was not welcoming. I really felt like I was imposing. After initial visit, no return calls/messages or emails. According to the showroom coordinator, I must have given the wrong email... I found out later that the owner spelled Gmail wrong. I get it. Mistakes happen... I wish we could've worked with TLG. They offer financing! I just couldn't give them the job because of the overall bad communication experience.

My bathrooms before TLG were a battlefield requiring the expertise of a special forces team to custom design and build them anew.
In the time consuming process to select this team and before I knew about TLG,  I first contacted FBT Tile and Marble with whom I actually contracted and placed a 5000 deposit toward the project. I really thought I had it licked until Frank, the owner, came to see my house about 16 days after taking my deposit. Frank looked at the sad state of my bathrooms and viewed the high quality of my state of the art kitchen, additions and renovations to my house. Afterwards Frank told me that he didn't think he could live up to my expectations of what the bathrooms would be like and wasn't sure he could relocate the toilet and would return my deposit.  I was devastated that this triple A ranked company walked away from the contract. Frank referred me to Collins Tile and Stone but this company required that I contact a designer and engineer that they recommended. That would have been an additional cost of over two grand. This idea was completely unnecessary as Collins lacked the experience to address load bearing walls and design the bathrooms.
 I wanted a company that could roll it all together. After further research I found a kick a** company with chutzpah T.L.G. Tile, Inc,  they knew how to address load bearing walls and move toilets. These guys were the A team I was looking for and they expertly addressed all the issues foisted upon them on this project. The main event was handling the load bearing wall which was precisely renovated to allow for an additional  five foot depth to the middle bath. Every step of the way they met my expectations from a detailed contract, drawings, marble carrera vanity countertops, mosaic tile products, high end furniture vanities, moen equipment, excellent light fixtures, professional painters, professional tile masons, plumbers, and electricians. Pricing was cheaper than FBT, the cowards that dropped out the last minute. TLG coordinated everything perfectly, the quality of the work was outstanding. This is a family operation and the owner of the company, Todd, often comes out to check up on the quality of the work (not that this was
needed). I really enjoyed working with all of the guys who proudly showed me the stages of their work. Everything was timely completed  looking beautiful, and all evidence of their presence totally removed and left as neat and tidy as before they arrived.
I can't speak highly enough of this company!
Kudos to TLG!!!!

TLG completed our second bathroom remodel in October, and they did a fantastic job for us - just like the first bathroom remodel in 2012. 

Todd is outstanding at providing guidance on what can and cannot be done (we have small bathrooms), provides detailed estimates, and doesn't apply any high-pressure sales tactics.  He also checks in on the job to make sure everything is going well.  Laura has outstanding design abilities - she helped me match the right cabinetry and sink top with the tile.

The bathroom is spectacular (and, yes, I got my garden tub).  If I had a third bathroom, I'd happily use them again.  It was a great value, great service, and great results!

We received an estimate from several companies and were most impressed with TLG's thoroughness and willingness to listen to our ideas when designing our room. Estimate was detailed and presented without pressure. TLG is a very professional and friendly company. The owner, Todd, was punctual with providing the estimate and starting and completing the remodel.  TLG's showroom is not large but has an outstanding selection of tile, vanities, cabinets, etc. We were not overwhelmed with too much selection. Todd and Antonia are consummate professionals. Their extensive selection of tiles and fixtures in the showroom at first seemed daunting, but the combination of Todd's experience and Antonia's designers keen eye (and patience), simplified our design process.     

Our next remodeling project is the kitchen and we will only use TLG for the project.  We highly recommend them to anyone looking for a professional vendor with high quality materials and workmanship and a commitment to excellent customer service.

I stopped by this provider's showroom the first week of September to get an estimate.  I left the information requested on the form given me, including my contact information.  I also left photos and a diagram of the bathroom I wanted worked on (replace tub with custom shower, retile as needed, replace window with glass brick wall).  I was told that Todd would contact me if he wanted to do the job (or words to that affect).  It's been almost two months and I have not heard a word from these people.  If they didn't want to do the work they should at least do me the courtesy of calling me to tell me so that I could find another company to do the work.  This is very unprofessional, especially from a shop that has received so many A ratings on Angies List.  

TLG did our master bathroom earlier in the year and did an outstanding job.  Based on that experience, we had them come back and do our foyer and guest bathroom.  TLG is a small, locally owned company with big-company services and amenities but small company customer service! They have a showroom and the owner's wife is very helpful with the selection of everything from tile to tubs/toilets and hardware.  They provide a "one-stop" shopping experience which was invaluable to my husband and I since we didn't have the time, or desire, to go shopping around to different vendors looking for tile, toilets, lighting, hardware, etc.  The owner brings out the materials you select so you can see them in your own home environment before the orders are placed.  In both instances our jobs were completed within the time frame they gave us -- they renovated the last two bathrooms in one week!  Work crews arrived promptly at the time they told you they would and cleaned up after themselves every day.   The owner came by just about every day to check on the progress of the work and to answer any questions we had about the work being done.  We had a few items that needed to be followed up on after the last renovation (ordering another piece of hardware, fixing a piece of molding, etc.) and, again, the follow-up work was completed in a timely manner.
We won't hesitate to use TLG again for future renovation projects and would highly recommend them to anyone looking for a professional vendor with high quality materials and workmanship and a commitment to excellent customer service.

Found TLG from Angie's List then visited their small but efficient showroom. We found the owner and his wife very helpful with suggestions. We received an estimate from several companies and were most impressed with TLG's thoroughness and willingness to listen to our ideas when designing our room. Estimate was detailed and presented without pressure. We selected TLG without hesitation. TLG provided an estimated work plan and schedule. The team was punctual and efficient with their time. They took great effort to limit dust and placed protective covering where appropriate. The work effort and professionalism of all TLG workers was impressive. Communication during the project was excellent - both on site when questions arose and daily check ins by Todd (owner). The work and quality was beyond expectations. All work was done professionally and with excellent trade craft. TLG replaced an existing tub and small shower with an oversized walk in shower and replaced the old shower with a custom shelf and storage area. Using frosted glass doors between shower and toilet area the new doors brought much needed lighting into the sink area. New cabinetry, lights, and of course the towel warmer, have made the master bathroom showroom quality. We were slow on posting our review, but we can say that time has not dampened our thoughts and several months after completion we are still delighted customers. We highly recommend TLG.

I would like to apprise Angie's List subscribers of my excellent experience with TLG Tile of Woodbridge VA.  The firm gutted and rebuilt the master bath in our 35-year old house in April 2012.  I did extensive design, product, contractor research before I began my search.  I visited four contractors in Northern Virginia with a very detailed spec list and had each visit and appraise our current bath situation.  From each I requested the same specific breakout of prices for labor and similar materials.  The prices for three contractors ran from $14,500 to $27,000--and the highest continually threw up roadblocks as to how difficult moving pipes and wires was and how much extra small things would cost. What a downer! Todd Gilbert not only had the most complete showroom, but his price--$12,500--gave the most bang for the buck. He has done over 3000 bathrooms.  That price included taking half a closet from an adjoining bedroom to enlarge the shower, installing and venting a fan in a second full bath, repair of an unrelated J-trap in a half bath, and extensive wallboard repair of a dining room ceiling and a 24-foot living room wall that the previous owner had botched when he swapped out sliding doors for windows.  His Angies List credentials were impeccable, and his team lived up to them.  For an additional $400, his painters did the ceilings of every room on our first floor. (I could have done them, but what a pain in the neck...literally). One rarely notices ceilings, but they really freshened up every room.  We had a kitchen sink fitting burst on the second day--totally unrelated to the bath construction--and Todd called back his plumber from a job in D.C. to make the emergency repair for a nominal fee.  He brought all tile, fixture, and cabinetry samples we had chosen to our house, including possible alternate floor and shower tiles.  Good that he did: after laying them in the room, we swapped out the nearly black floor tile for a lighter grey that looks terrific.
Todd promised no more than a seven-day job and, but for a cabinet contractor that sent the wrong width base pieces to accommodate the custom granite top, he would have made it.  His crew arrived every day at 8, consulted with me when I got home from work about 5, and cleaned up the site every evening.  I am really picky about home repair, so I can say with confidence that their skill levels were top-notch.  The Moen fixtures were a definite quality step up from the Lowes and Home Depot fixtures by the same manufacturer: all brass/no plastic.
We only had one glitch: the under-mount porcelain sink bowl developed an egg-shaped crack below the overflow hole after seven months.  It was a manufacturing defect. TLG ordered a new one on the spot and installed it.  Otherwise, the bath has been glitch free.  Todd or his deputy communicated with me nearly every day. I have recommended him to several friends.  Todd is now doing a three-bath job for one. I see this friend every day: so far, so good, he reports. 
In 30 years of using contractors for various jobs, none come near to measuring up to TLG Tile.  We will have TLG back soon to tile our (now wooden) kitchen floor and install backsplashes.  This outfit is first class, their staff are consummate professionals, and their prices cannot be beat in Northern Virginia.

Our experience with TLG was rewarding.  We now have a master bath that looks like something on HGTV.  Beautiful.  I get compliments galore.  We received many quotes for this job, and TLG gave us not only one of the best quotes but we felt confident that Todd and his crew would do a good job.  All of my questions were answered and any issues quickly addressed.  TLG is a very professional organization.  Not only would I use TLG again, I would recommend them to everyone I know!  If you are going to renovate any room in your house, get a quote from TLG.  You won't regret it.

TLG Tile was recommended to me by my realtor, whom I trust.  Turns out my realtor has sent a lot of jobs their way, which was helpful to know.  While there are many reasons I am glad that I chose TLG, I thought I'd focus on the things that seem to be different from the other contractor options: 

- They are really punctual.  Excepting for one timing misunderstanding, the guys and Todd (the owner) were always on time, which many who has repairs and renovations know is really unusual.  When you're carting back and forth to the office and home, being on time is really improtant.

- One stop shop.  All of TLG's specialists are either in house, or they seem like they are, which is the same to me.  There were never delays on an electrician, plumber, etc. because they all work on the same team. 

- Design.  My new kitchen doesn't fit into a mold really of the "typical" contemporary design that was not discouraged by Todd, nor was I pushed into more "regular" choices (like the other contractor I spoke with about this project).

-  Timing. The projected timeline was basically met.  They projected it to be a five day project, and it was six, only because after gutting the space, they realized the room was so off-level that more work needed to be done to level the floors and walls - something they did without charging me extra.  My other contractor options quoted me 2 - 3 weeks for the job. 

The work crew was friendly and helpful, and where there were a few small errors, everything was corrected right away, without hassle.  Todd seems to take the details personally & seriously, which is a good quality to have in a contractor.  I have already recommended the company, and would use them again in the future.

Todd Gilbert and TLG TIle were recommended to us and we'd seen TLG's work in our friends' homes.   TLG Tile did great work for us, too.   Our remodeled kitchen looks great.
Todd came out to look at the job on the date scheduled, and did a great job of listening to what we wanted.   Todd then made valuable suggestions that really made the kitchen "come together."   The drawings/blueprints were good and easy to read, and Todd left samples with us to help make our final decision.   When the work began, the workers worked hard, fast, and did great work.  Todd checked in frequently.   The price was good and with convenient, customer-friendly terms.   We're still waiting on one or two minor finishing touches, but we wouldn't hesitate to recommend TLG Tile.   Excellent job!

Very well. Very helpful in designing and making choices. Work crew was punctual, polite and clean. Work areas were thoroughly cleaned before they left each day. Work was very good overall. Only slight disappointment was with overall quality of bathroom cabinet units. Looks very good, but finish does not appear to be top quality. Would have paid more if offered a better alternative. This aside, the company did a very good job for the money and I highly recommend them to others.

Todd and Antonia are consummate professionals. Their extensive selection of tiles and fixtures in the showroom at first seemed daunting, but the combination of Todd's experience and Antonia's designer's keen eye (and patience), simplified our design process. Their combined expertise in helping us choose everything gave us a very high level of confidence, in both their workmanship and look of the finished bathroom. Even their advice on paints were right on, complementing the overall look. An unexpected design suggestion of Todd's (door opening to outside of bathroom instead of inside) opened up the bathroom considerably.
Todd oversaw the project each day, and his team, headed by Curt, was courteous, friendly, efficient, exceptionally neat, and continually kept us apprised of the progress and answered any questions we had.  The team was most respectful of our home, even putting plastic over our front glass door to prevent smudges and scratches. The bathroom and surrounding areas were cleaned up nicely at the end of each day. The project, just as estimated by Todd, was completed on time and within budget. In the final walkthough by Todd, he pointed out touchup items we had not even noted. The few, all minor, items needing touchup were remedied immediately. Courtesy continued after the project, where Todd took the time to send us a personal Thank You note - very much in keeping with his personable perspective.
We have now enjoyed our new bathroom for almost three months, and are still ecstatic. We feel like we are entering a five-star hotel's bath and spa each and every time (although it is just a tiny space...). We absolutely love it. We highly recommend them.
A special thank you to Todd, Antonia, Curt, and their team.

We were so pleased to discover Todd Gilbert and TLG Tile.  We had a great experience with them, and now are enjoying our beautiful new kitchen.  Beginning with obtaining the estimate and then developing the detailed plan, it was very easy to work with this company.   TLG has a small but well-stocked showroom, which is a big plus.    We really appreciated the guidance Todd and his wife Antonia provided; they helped us make choices we are very pleased with.  All of the crew were very competent and pleasant, and kept the work contained and neatly organized.  Todd came each day to check on progress and supervise.  We recommend TLG without reservation and would use them ourselves for future projects.

I would recommend TLG Tile.  during the process the plumber discovered my water valve was broken and TLG tile replaced at no additional cost ensuring my water on off valve would work in the future.

Todd Gilbert and his TLG tile crew did a superb job. Work was completed on time at the agreed price. This was our third experience working with TLG Tile, Inc. --  their work and professionalism has been consistently exceptional.

Our bathrooms were 15 years overdue for a complete redo that was being put off because of all the horror stories one hears of hiring contractors for home remodels especially bathrooms. Thanks to Angies List and TLG Tile, what we thought would be a stressful experience turned out to be a pleasant one. We started the process by selecting five "A' rated companies within a 15 mile radius.We had presentations from all of them within a weeks time. From the start we were comfortable with Todd and impressed with his presentation, books of pictures of previous jobs, and fresh ideas for our bathrooms that he would include in his quote. As much as we wanted to go with TLG right away we waited til we received all the quotes. Thankfully TLG was very reasonable compared to most of the others. One of the big reasons we went with TLG is that it is "one stop shopping". They have a show room with actual bathroom displays and all the materials and fixtures needed to select from  (except electrical) located at one place. His wife, Antonia, was super in helping us pick out and coordinate all the colors and styles of everything needed. All the other contractors wanted us to go to various stores in different counties to do all the selections and we had to do all the coordinating of ordering and picking up!! 
         The job started on the date promised. The estimated time was one week per bathroom and it was completed as promised. His crew, Kurt and Juan, were SUPER! They were very courteous, professional, and great at their work and completely cleaned up after themselves. All floors and furniture were covered before the work started. We commented to Todd how great they were at their work and he assured me all his employees were. Todd was on the job daily to check on the work and update us on the progress. If any problems came up or changes had to be made he would be here to take care of it. His favorite expression was " My job is to make you happy". He had his plumber do a lot of extra work to move existing plumbing so we could have the extra space we wanted in our new shower. After the electrician was completely done with his work on the job we discovered that we needed more light in the bath and he had him come out the very next day and install another light. All the work is done by TLG employees except for the electrician who responds to Todds calls right away.
          We can't say enough about TLG Tile. The company, the employees, and the excellent work made this all a great experience.  Our bathrooms are beautiful and beyond our expectations.We highly recommend them. Save your self a lot time, money and work and hire them if you need any bathrooms remodels.

had to get one bathroom remodeled and floor in another bathroom.  My wife worked carefully with TLG Tile - multiple visits to their showroom - we got exactly what we wanted.  Very, very good work.