Root Electric
About us
At Root Electric it is our honor to offer our customers superior service from the first telephone call to the final payment. Root Electric specializes in working directly with homeowners, business owners and facility managers in electrical construction, upgrades and service. All of our electricians are experienced and well-trained employees of root electric. Additionally, we do not sub-contract to any outside workers or companies for electrical work. Root Electric employs a dedicated sales staff to handle customer's telephone calls and to estimate projects. This insures that all telephone calls are returned in a timely manner and that all projects are accurately priced and scheduled. Additional DBA - William J Root Inc, Rootelectric. Award winning. Additional emails - [email protected], [email protected], [email protected]. Additional contact name - William Bill. Additional phones - (703) 618-5390.
Business highlights
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 97% | ||
| 2% | ||
| 1% | ||
| 0% | ||
| 0% |
"Thank you for posting a review of Root Electric. We appreciate your patience in waiting for our reply. Late spring and early summer tend to be our busy season, and while Bill Root returns our calls full-time, sometimes a customer ends up falling through the cracks. Thank you for not giving up on us. I am very happy to hear that you are pleased with our service after your efforts in contacting us! Feel free to contact us if you have any questions in the future."
"Thank you very much for posting a review of Root Electric. We are pleased to hear that you are satisfied with our work. Please don't hesitate to call us in the future if you have any questions about our work."
"Thank you very much for taking the time to post a review of Root Electric. We are very happy to hear that you are pleased with the replacement of your electrical panel, and we are even more delighted to hear that you think of our electricians as "craftsman". Our electricians are our stars, and we are very excited to hear good things about their work. Please contact us in the future if you have any additional questions or concerns."
"Thanks for the review. As you said, we do have an answering service, and Bill Root spends most of his time during working hours responding to calls and emails. Late Spring and early Summer tend to be our busiest time of year, and unfortunately, once in a while a customer falls through the cracks. Believe us, losing a customer because we failed to connect with them is the last thing we want, and we make every effort to connect with each and every person who calls or emails. Thank you for the constructive criticism."
"Thank you very much for choosing to work with Root Electric and for writing this brief review! Feel free to contact us in the future if you have any questions."
"Thanks for the review and the feedback on our service. For larger jobs, we have a quality control checklist that we use to walk each customer through the work performed. On smaller jobs and service calls, we usually don't complete this form due to time constraints. As you suggest, it might be a good idea for us to at least perform a brief walk through with each customer after we finish with smaller jobs. Again, thank you for the feedback. This type of constructive criticism helps us to improve our customer service. Please give us a call if you have any additional questions or feedback. We would be very happy to hear from you."
"Thank you very much for choosing to work with Root Electric and for the brief, and to-the-point review!"
Two electricians showed up and did the job. They were 30 min. late, but that's probably just northern VA traffic working its magic. Once at our house, they were thorough, and took pains to get everything working right and looking right. Every switch, outlet, light, and timer works perfectly. They're pet-friendly (though in fairness the cats mostly hid), and they even fixed a wiring issue in a GFI that wasn't on the original estimate, but didn't add to the charge.
Summary: very positive experience, would and will recommend them to friends/coworkers who need electrical work on their similarly older houses.
"Thank you very much for the very thorough assessment of our work! We are pleased to hear that you are satisfied with the process, installation, and results. If you have any questions in the future please feel free to contact us. Thank you very much for choosing to work with Root Electric!"
"Thank you for choosing to work with Root Electric and for the brief review. It was our pleasure to be of service."
"Thank you very much for posting a review of Root Electric! We are very happy to hear that you are satisfied with the lighting updates. Feel free to contact us in the future if you have any questions."
Bill Root III came out and provided us an estimate on the work requested. Bill was excellent and very patient with all the questions I had (given that my knowledge of electrical work is almost none). Bill was also readily available and very patient and helpful with a few follow-up calls/emails I had regarding the estimate and some additional work I wanted to have done.
The estimate provided was excellent and thorough, breaking down each item being done, and all the parts/labor that would be needed for that particular job. The price provided was excellent.
Root Electric did an outstanding job coordinating the work being done with NOVEC and the County Inspectors office. All of the work, the inspection, and having the main power turned off/on was all done the same day.
On the day of the work, the Root Electric technicians showed up promptly. The 2 Root Electric technicians worked quickly, worked hard, and were very courteous, professional, knowledgeable and answered any questions I had while they performed their work. There were NO issues with their work when the County Inspector came and reviewed everything.
When Root Electric left, they made sure everything was cleaned up and put back in place. They tested all the connections on the new electrical panel, and went over each item performed to show me how everything worked and answered any questions I had.
Id definitely recommend this company, and will definitely be using them in the future.
"Thank you very much for the review and detailed description of the work at your house. We are very happy to hear that the project went well and that you are pleased with the outcome. We will be very happy to answer questions in the future if you have them. Thank you for using Root Electric for your electrical panel replacement."
"Thank you for your review of our company. Although we did no actual work for this potential customer, we supplied a detailed estimate of the work requested and what was needed to meet the latest requirements of the National Electrical Code. The work was to have an electrical permit pulled and an inspection performed by the local inspection offices. We responded to the request rapidly with no delays, were respectful both to the homeowner and the property. The estimate as I stated was very detailed...we have never been graded on an estimate before so this is new territory for our company. If the estimate was higher than expected, we have little control over this fact based on the work to be performed, materials used and the competency of our employees, whom we are fortunate to have working for our company. Once again I thank you for your review and hope the company you have chosen to complete your work list met all of your expectations. Bill Root President Root Electric Est 1986"
"Thank you for the very much for the quick summary of your experience with Bryan! He is one of our star electricians, and we are very happy to hear that you are pleased with his work. Feel free to contact us in the future if you have any questions."
"Thank you for the very brief and to-the-point review!"
"Thank you very much for posting a review of Root Electric's work! We are very happy to hear that you are satisfied with Bryan's work, and that we were able to meet your schedule. Feel free to contact us in the future if you have any questions."
"Thank you very much for remembering us after almost two years! We are pleased to hear that you are satisfied with our work installing an attic fan at your home. Feel free to contact us in the future if you have any questions."
"Thank you very much for posting a review of Root Electric's service! We are pleased to hear that you are satisfied with Bryan's work. Feel free to contact us if you have any questions in the future."
"Thank you very much for posting a review of Root Electric's service! We are very happy to hear that you are satisfied with Bryan's work and consultation. Feel free to contact us if you have any questions in the future."
"Thank you very much for the quick and to-the-point review! We are pleased to hear that you rate our business as an "A" overall!"
Mr Root, arrived on time. He was very professional, friendly, and patient. He explained in detail and in a way in which I would understand everything he was doing. He also discovered that the original work was probably not wired up correctly, and that is why the outlet shorted out and melted the plastic and some of the wires had burned. So now all is well. I will definitely call Mr Root again, if and when any electrical problems occur. I definitely made the right decision in contacting him to do the repairs.
"Thank you very much for posting a review of your experience with Root Electric. It was our pleasure to provide service to your satisfaction."
"I have searched our computer data base along with our answering service's computer phone records also our appointment log which is all computerized and I cannot find [Member Name Removed] anywhere. I have checked the work log for the week prior to the 24th and up to today the 29th and we have not repaired any post lights. If [Member Name Removed] could please contact Root Electric through the Angie's List message service we can possibly find who the contractor was who actually came out to that property. Your kind attention to this matter would be greatly appreciated. Bill Root Sr. President Root Electric"
"Thank you very much for providing a detailed quote. Electrical panel replacement is our specialty, so in every installation and replacement, we strive to give the very best service. With every panel replacement, we start with an in-person assessment to ensure that our price and scope of work is accurate. Our goal is also to keep drywall repair to a minimum. We invest in new, special tools designed to allow us to make installations without cutting large amount of drywall. (Although, we still do need to cut drywall on occasion)"
"Thank you very much for the detailed report! We are pleased to hear that you are satisfied with our service."
Licensing
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