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Powell's Plumbing

4.4(
80
)
Sewer Main - Clear, Plumbing for a Remodel or Addition - Install, Septic System - Install or Replace,

About us

Full Service Plumbing and septic repair and replacement.

Business highlights

36 years of experience

Services we offer

Residential and commercial plumbing, alarms, control panels, dishwasher hookups, drain cleaning, faucet repair or replacement, garbage disposals, pressure tanks, septic, septic tank repaired, sewage disposal systems, sewage surfacing, sewer drain cleaning, thankless water heaters, trencher, water safe units installed, water treatment & testing., well pump

Accepted Payment Methods

  • CreditCard
Reviews
4.480 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
11%
3
4%
2
5%
1
8%
Write a review
Showing 26-50 of 80 reviews
Paul M.
Jul 2015
5.0
Yes, I recommend this pro
unknown
Response from Powell's Plumbing

"Thank you for taking time out of your day to rate our company. We appreciate it"

Pam A.
Jul 2015
5.0
Yes, I recommend this pro
$365
Very professional and both technicians were very nice and explained everything even showing me what was broken and how it probably happened. Someone called first thing in the morning to let me know they were on their way. This is the third time I have used this company and have been pleased each time---they have been very consistent in how they do business. It was a bit pricey but in line with what some of the other plumbers charge that have good reputations in this area.
Response from Powell's Plumbing

"Thank you for the kind words and review of our business."

Joyce H.
Jun 2015
5.0
Yes, I recommend this pro
unknown
Response from Powell's Plumbing

"Thank you for taking the time to rate and review our company. Powell's Plumbing, Inc. strives for quality and professionalism at it's best and we look forward to servicing you in the future!"

Richelle C.
Jun 2015
5.0
Yes, I recommend this pro
$210
Powells is great. The guys are ways friendly and polite. They come when they say they will and always do an excellent job. I have been told they are expensive, but not so much so that I would use anyone else. I know what I'm getting when they do work. It's always been right and that has value for me.
Response from Powell's Plumbing

"Thank you so much for your kind review."

Derek T.
Jun 2015
1.0
$300

I did call back the owner.  He stated it had been to long.  You also came back the day after you fixed it the first time because of a faulty ball valve.  It should have been free, not sure why that was a big deal in your response, since it was a faulty product you installed.  That still does not negate the fact that the pipes were installed having the water flowing toward the ball valve and not with the flow of gravity out of the hose bib. 

Pipes were properly winterized, but could not get all the water out, obviously because the pipes weren't letting the water go downhill because of plumbing error.  I should not have to suck the water out of the pipe, it should do it based on gravity, like it is designed to when installed properly.

The problem with the pipe before was that it was against an outside wall and the shut off valve was there as well.  It froze and broke  You plumbed it and installed a shut off valve away from the outside wall so that it would not freeze again, which you had to replace because of it being faulty.  You had the water flowing toward it, not with the normal flow of gravity, out of the hose bib.  The water laid in the pipe that was near the valve and burst again, because it could not drain properly.

I turned on the water again in June of this year and the pipe had froze and was already broken.  As I stated before, I only keep the pipes on in the garage for 2 months (Late June - Late August).


How did I arrive at the diagnosis that it was a plumbing error?  Two different plumbers said that was the problem and this little thing I like to call Physics.


The way you speak to customers is one of the reasons you have a lower grade.  Quit being condescending to customers.  It's ok to admit fault.  I am looking for nothing from you, just giving an honest review.

Response from Powell's Plumbing

"We were called to your home On January 8, 2014 for a froze and busted pipes along with numerous other people in the area at that time. There obviously was a preexisting issue with these lines prior to our visit or they would not have frozen and busted in the first place. We returned to your home free of charge January 10 2014 because the ball valve we installed two days early was defective (Manufacture error) the pipe was dripping at that time. Everything worked fine until April 13 2015 when you called our office stating it was put in wrong and did not allow the pipe to drain properly? Not sure how you arrived at this diagnosis? If it froze and busted again it is not being winterized properly if in fact you winterize prior to winter . We have a 30 day warranty on labor and parts are per manufacture as clearly stated on our invoices. When you called it had been 15 months. Mr. Powell returned your call that day and left a message for a return call. The call was never returned by you."

Shannon S.
Jun 2015
5.0
Yes, I recommend this pro
$640
Called and arrived earlier than expected.  Located and pumped septic tank.  Billy was very courteous and extremely knowledgeable (his is passionate about his work and that is so refreshing).  He explained everything about the process to me.  He scheduled for a riser/lid to be installed the same day.  The entire process took about an hour.  Later the same day two other men showed up to install the riser.  It was great to be able to get everything done in one day and such a timely manner.  
Response from Powell's Plumbing

"Thank you so much for your kind words. We look forward to doing business with you in the future"

Reed B.
May 2015
5.0
Yes, I recommend this pro
$285
Billy and Nick were efficient and gave me a basic education on how the system worked. Billy verified that the spray timer was working as intended.
Response from Powell's Plumbing

"Thank you very much!"

David C.
Mar 2015
4.0
$4,000
The work was done professionally.
Response from Powell's Plumbing

"We are shocked to see the review still up after the phone call between [Member Name Removed] and Mr. Powell. There was a miscommunication and lack of sharing the information that we provided them that resulted in his frustrations as well as relying on the word of his “Contractor” that called our office. We performed the work needed last week after speaking by telephone with [Member Name Removed] upon seeing this negative review, he was given a discount along with us making room on our schedule to complete the job quickly so as not to hold the sale up. We had absolutely no wrong doing in this matter and we feel we went above and beyond to “Help” [Member Name Removed] out."

THE C.
Feb 2015
5.0
Yes, I recommend this pro
$125
The two techs were on time and ready to help. It was in VERY cold day with high winds. Our property is an historic state owned property with many additions. Our handy man had just thawed out the pipes, but he was unable to access the pipes to insulate them. The slender tech shimmied through an 18" crawl space entry and insulated the pipes and pointed out that there were two significant places of air infiltration. We had some old insulation and he installed that for us as well. He noted another smaller point of cold air infiltration and suggested that that space be closed from the outside. It was a break in the mortar around the stone foundation. Because of the nature of this property, he suggested that this space be filled by our staff.
We need to get approval for many alterations. This Property is owned by The Virginia Department of Historic Resources and managed by a Foundation.
Response from Powell's Plumbing

"Thank you for your kind words and thank you for your business"

Peter C.
Dec 2014
5.0
Yes, I recommend this pro
$350
.
Response from Powell's Plumbing

"Thank you for taking the time to rate and review our company. We look forward to servicing you in the future!"

Kelly B.
Dec 2014
5.0
Yes, I recommend this pro
$1,700
they came out in a hurry. I dealt with 3 different crews of people. all of the service men in all 3 crews were very knowledgeable and friendly and courteous. they were very aware and put booties and suits on when they came inside the house. the first guy fixed our toilet and flushing problem. he did a fantastic job. the second guy came that day and pumped the septic so we could continue to flush until they came out to see what was wrong with the septic. I felt like they overcharged me for the pumping. I had it done several times since we lived here and they always charged me for 1000 gallons. this time they charged me for 1250 gallons. I called and the lady said that because it was backed up they had to charge me more. well it was full but not over running. anyway when the crew came to scope the tank etc. they explained it to me as the tank is actually bigger than the 1000 they charge you when it' not full. these 2 fellows were great. they worked in the freezing rain and had to fight every inch of the way to get the second lid off and get it rooted, but when they did. they ran water in it for quite awhile and it went away. so they said it should be fixed and I was missing the inlet tee and the outlet was almost completely clogged and adding to the problem. so I called as soon as they left and got an appt. the very next day with the 2 same fellows they came on time and had to fight again to get everything to work to satisfaction. up until here they would have gotten a "A" rating from me. they didn't do anything wrong but I had thought the first three charges were a little high. the labor is very reasonable but the parts!! for 2  tees and 2 adapters it was over $250. I am pretty sure I have seen these same pieces at the home depot for $50 or less. anyway I had a great experience and only 1 lady on the phone was a little snooty. but nobody's perfect and maybe she was having a bad day. overall, they were timely, knowledgeable, courteous, professional and determined and thorough. I would use them again, and no one else in the book could come the same day and pump my tank but them. so we had literally no downtime at all
Response from Powell's Plumbing

"Thank you for taking the time to provide such a thorough review on the services provided. We appreciate your words and your opinions truly matter. Powell's Plumbing, Inc. strives for quality and professionalism and your review helps us increase the quality we provide. So thank you again and we look forward to servicing you in the future."

Justin H.
Dec 2014
4.0
Yes, I recommend this pro
$162
They were courteous and professional. I was very appreciative that they were able to assess, determine action, and provide complete services within an hour of arriving. I will definitely use them for any future plumbing needs that arise.
Response from Powell's Plumbing

"Thank you for your time and business! Look forward to servicing you in the future."

Kevin C.
Dec 2014
5.0
Yes, I recommend this pro
$210
The repair was completed with in two hours and the head technician was very professional and competent. 
Response from Powell's Plumbing

"Thank you for your time and kind words. We look forward to servicing you in the future!"

Beth A.
Dec 2014
5.0
Yes, I recommend this pro
$260
unknown
Response from Powell's Plumbing

"Thank you for your kind review. Look forward to servicing you in the future!"

David W.
Dec 2014
5.0
Yes, I recommend this pro
$800
unknown
Response from Powell's Plumbing

"Thank you for your business and kind review. We look forward to servicing you in the future!"

Diane B.
Nov 2014
5.0
Yes, I recommend this pro
$400
We returned from a trip and upon turning on our water, quickly realized there was a sizable leak in the pipes below the house.  (Heard the water running down there.)  We were relieved to find Powell's would make a service call on a holiday weekend.  The plumbers arrived promptly and tracked down the source of the leak.  Apparently mice had been at work on our waterlines.  The damage occurred in an area that was difficult to reach under the house, but Doug and Dustin crawled into the recesses below the house on a cold day and made the repair.  After they left, we went into the crawl space to lay poison for as a preventive measure against further damage, and in the process realized there was still a small drip at one valve.  We called Powell's again, and Doug and Dustin quickly returned to fix that as well at no additional charge.  We were very pleased with the service and professionalism.
Response from Powell's Plumbing

"Thank you for the time you took to leave a kind review. We truly appreciate your business and look forward to servicing you in the future."

Mary H.
Nov 2014
5.0
Yes, I recommend this pro
$340
unknown
Response from Powell's Plumbing

"Thank you for your business and time you took to leave this review. We look forward to servicing you in the future!"

Douglas G.
Aug 2014
5.0
Yes, I recommend this pro
$700
This was the 3rd. time I have used this provider and every experience has been positive.  The plumbers were very professional.
Response from Powell's Plumbing

"Thank you for your business and we appreciate your review. We look forward to servicing you in the future!"

Jerron L.
Aug 2014
4.0
Yes, I recommend this pro
unknown
Response from Powell's Plumbing

"We appreciate your time and business. We hope to provide services for any future plumbing or septic needs.Thank you!"

Stephen F.
Jul 2014
5.0
$375
unknown
Victoria R.
Jul 2014
5.0
Yes, I recommend this pro
$2,000
I had bought everything I needed to replace my sink and faucet in the kitchen.  Then, when I tried to do the work, I couldn't turn the shut off valve.  Plus, there was a bad leak.  My confidence frayed and I decided that I needed to call a plumber to install the sink and faucet.  It was a Saturday and I called several firms from Angie's list.  None answered their phones.  Then I tried Powells, and a person answered my call--a real person!  AND she said that someone would be out to see me THE SAME DAY.  I immediately said yes.  An hour later, Doug and Arielle showed up.  They did a great job.  Totally professional, pleasant, and willing to answer every question.  I'm delighted.
Kathi J.
Jul 2014
2.0
unknown
Diane S.
Jul 2014
5.0
Yes, I recommend this pro
$1,800
unknown
Gabrielle P.
Jul 2014
5.0
Yes, I recommend this pro
The price was reasonable. They were prompt when they came out and the results came back as we expected; no surprises.
Ronan J.
Jun 2014
4.0
Yes, I recommend this pro
$3,500
I was contacted by John Powell, company owner. I have to say, Mr. Powell's sincerity in wanting to resolve this issue convinced me to give him the opportunity to do so. So far so good, it has been a pleasure dealing directly with John, he seems like a true professional who values his customers opinion and is very much involved in day to day operations. Powell's are scheduled back to complete the work now that we have a couple of issues addressed and I am hoping that the finished product will be everything we have discussed, at this point my confidence has been restored and I am looking forward to getting this project behind me and I'm pretty sure they are too :) Great save John, I really appreciated you stepping in to assist.
Showing 26-50 of 80

Licensing

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FAQ

Powell's Plumbing is currently rated 4.4 overall out of 5.
Powell's Plumbing accepts the following forms of payment: CreditCard
No, Powell's Plumbing does not offer free project estimates.
No, Powell's Plumbing does not offer eco-friendly accreditations.
No, Powell's Plumbing does not offer a senior discount.
No, Powell's Plumbing does not offer emergency services.
No, Powell's Plumbing does not offer warranties.

Contact Information

152 Windy Hill Ln, Winchester, VA 22602

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