PuroClean Certified Restoration Specialists

PuroClean/Warrenton took on a project - the restoration of an inherited property with 40-years of multiple smokers in the house. They addressed for us a demanding job - carpet removal, structural cleaning (multiple days), oxidation, fogging, HVAC cleaning, and painting (multiple coats). The execution of this job was exceptional. A shout out to Tim, who gave us input on the process and recommendations for improvement of the results up front; and then to Dan and Steven who walked us through their progress, findings, and additional actions we could undertake that would make the home once again “new”. I highly recommend the PuroClean/Warrenton Team. Thank you for a job well done! John A.

They responded quickly were always on time for every scheduled appointment. Rick Van **** worked with me to schedule the demolition work in concert with the contractor doing the repair to help us minimize the time our master bath was out of service. He also took the time to explain the process to me and helped me evaluate my options. I really appreciated working with this professional team.

Puroclean helped us take care of multiple mold issues in our house. My wife was diagnosed with severe mold sensitivity after several years of unexplained health conditions. Because of her sensitivity, our house required special attention as part of the remediation. Dennis, the owner, worked with us every step of the way to make sure that our special needs were being addressed. The crew was extremely courteous and listened to all of our concerns. The first service was in April. We were forced to move out of our house for a month due to the mold. Puroclean remediated our basement and one wall by the fireplace. In July, I found mold in the garage that the industrial hygenist didn't find. Dennis worked with me to figure out a plan and took care of the issue quickly. In August, our ductwork started sweating and dripping onto the first floor ceilings causing mold. We also discovered more mold that the hygenist hadn't found growing in the space between the upstairs bathrooms. Again, Dennis worked with me to develop a plan of attack. They helped us figure out a way to clean the house without loosing all of our bathrooms at once so we could continue to live in the house during the process. I am incredibly thankful for everyone at Puroclean that helped us through this traumatic time.

The guys were very punctual and communicative. They were at the house every day testing until they were satisfied the house was dry! They even cleaned up a mess from another contractor that I was unhappy with!

It all went very well. I was super comfortable with them and they were very accommodating with me. Since I was by myself they helped move my big furniture without a complaint. The crew was very clean and efficient. They had great communication with me through the whole process and if I ever called they respond very quickly.

Dennis, Brett, and the their team at PuroClean in Warrenton are the type of contractors everyone who has had a bad experience with contractors wishes they had. Every single employee and sub-contractor they employed were contentious, consummate professionals, who need very little direction or supervision in order to "do things the right way." Their focus was on a million details, but their mission was clear: to make a huge disaster as manageable as possible for our family. In the initial days following the flood, they would carefully help us move and salvage what we could, and give us gentle directions when we were too overwhelmed to know what to do. We quickly realized we didn't have to know what to do, because they did. I remember trying to help move things either to our storage unit or to the dumpster, and more than once having things removed from my hands with a welcoming "Ill get that" from one of the many workers helping us. In the rare case that I requested help with something before someone had already done it for me, any request was handled cheerfully and quickly by one of the staff. As the scope of the work that was going to be needed became clear, Dennis and his team were careful to manage expectations, explain procedures, and guide us through the process of dealing with the insurance company. It was clear that the entire team knew exactly what they were doing. They assisted us with all of the insurance paperwork, and in many cases dealt directly with the insurance company to insure as much coverage as possible. Once the house had been emptied and dried out, we began the process of rebuilding. Dennis and Brett, as co-owners continued to be very hands on throughout the entire process. I can think of very few days during re-construction where we did not have at least one or both of the owners present on site ensuring work was proceeding smoothly and answering any questions that we had. As with any large construction project, there are always problems that pop up along the way. It is simply part of the process. It is the way these problems were handled that set Brett, Dennis, and the rest of the staff at PuroClean of Warrenton apart from any other contractor we had worked with in the past. I can think of very few issues or problems that were not handled personally by one of the two owners of the company. Normally, any problems that arose were already handled and fixed the right way the first time by the time we found out about them. They were simply ?on top of it? all the time. I would come home to workers fixing drywall and re-painting things that we never would have noticed were wrong. It was rare for us to point out something amiss that they did not already know about and were already in the process of fixing, but in the rare cases when we had to make a decision or get involved in the process, we were always given reasonable choices to make, and the problem was almost always fixed the right way the first time. There was just no hunting people down, and trying to get things taken care of. Everything was done in a contentious, caring manner, as if everyone working there was working on his or her own home. As the end of the construction process approached, it was clear that Dennis and Brett had left very few details to chance. You could see the care and professionalism in every stroke of paint, every corner of drywall, every piece of flooring; it was done right, or it was done again. What we were left with after this process was a simply beautiful home that we thought for sure we had lost in the days and weeks following the flood. But the team at PuroClean simply would not quit until we had everything back in our home, and no further work on our part would be needed. We even came home one day to find Brett and his team vacuuming and hand wiping construction dust off of a rack full of toys that was going back into the basement, and Dennis pouring topsoil and grass seed over a patch of lawn that had been damaged by a construction vehicle during the wet spring. Imagine the co-owners of the company cleaning toys and repairing grass, just to make sure when we moved back in that everything was perfect! We were truly lucky that the day a pipe burst above our kitchen and nearly washed our life away as we knew it, that Dennis O?Brian, Brett Morrow, and the team at Warrenton PuroClean were the ones who answered that frantic phone call from a family that simply did not know where to begin. Turns out we got the first step, and the most important step right. Call PuroClean of Warrenton, and let them handle it.

It went very smoothly and they helped to alleviate so much of the stress and anxiety that occurs after having a fire. They were very professional, caring, and thoughtful in their work and patient in answering all of our questions. I would definitely recommend them to friends and family and God forbid, if I ever have another emergency, I will be calling them!