This company was recommended by a neighbor, who said they had a fairly good experience and a reasonable price. Unfortunately I think that the neighbor had very little experience with contractors and very low expectations. I later learned that Blackwood had to return to their house to make repairs three times after the job was finished. As for my job, the estimate process was fairly good, dealing with Robert Woods "Woody", one of the partners. He is efficient, responsive, and seemed knowledgable and competent. However, there were some vague areas in the contract that had I done it again should have been much clearer. The problems began when he told us that we needed to deal only with Dave Black, the other partner, during construction. Dave is NOT efficient, responsive, knowledgable, competent, organized, or professional. Thankfully I work from home or the job would have been a complete disaster. To begin with, the first crew showed up for two hours on the first day, then left. They made excuses about having to wait for things to dry out before they finished. Meanwhile there was a whole other bathroom to be deconstructed. The next day was another half day, the next day no one showed up. The next day, a new crew showed up, obviously not part of the Blackwood team but rather a part time subcontractor, without anyone informing me about any changes. I told Dave that I was concerned about the 2 week estimated completion time so he should let me know if that timeline would slip. I also informed him that I wanted to make sure that quality was the number one priority and that if the people he was using were not the best I could sacrifice on the timeliness to wait for the best. He said these were quality craftsmen and no problem finishing in 2 weeks. Long story short, 2 weeks turned into 4 weeks and only after I blew my lid and my wife threatened to kick them out of the house. Dave was either not there, not answering his phone, or not telling the truth. From the start we decided to see if all the plumbing needed to be replaced before replacing it, but Dave went ahead and made decisions like that one by himself. He also decided all the little things that come up on a job like this (like the type of threshold to install, baseboard, how the tile should go around the window, etc.) without consulting with us. Dave didn't return phone calls and when he said he would do something (e.g. come on Friday to make sure the drying machine was installed for the weekend after his workers threw away the dryer vent hose) he never did. Dave was dishonest. One day he brought the wrong grout for the job and the workers put it in. I notified him while it was still wet and he said it would come up better when it was dry anyway (not true according to anyone that I've spoken to or common sense). When we were tiring of the length of time the job was taking and he only had one worker on the job we suggested he put more workers on the job. He told us it would not be faster with more than one worker. I've done enough construction to know that one guy measuring and then walking downstairs and outside to cut tile all day is extremely inefficient, not to mention that there were entirely different jobs to be done in the second bathroom by another worker. Regarding the quality of the job, the first rule of tiling (I've only done a few jobs myself but know this much) is you start with your center lines and then lay out the job so that there aren't any slivers or awkward/unattractive spots. His subcontractor made the classic error of starting in one corner of the room and working out. In the shower, he also didn't account for slightly off plumb walls and wound up with slivers of tile on one wall. In one bathroom floor he got off of his line and the grout lines were twice as wide in one section as the other. Too many other little details to mention. Woody and Dave also don't work as a team. When I tired of not getting my calls returned by Dave, I called Woody but instead of saying "I will take care of the issue" he said "I will pass the message to Dave". This is not professional behavior for a partner in the company. In the end, we had four different crews on the job, in addition to dealing with Woody before and Dave during the job. And what it came down to was me dealing directly with a subcontractor/craftsman to communicate our needs and work through all the issues that come up in a job like this. We hired a general contractor, not a craftsman, to do this job. That is the job of the general contractor, but as he was absent, we took it on. I could have saved some money and frustration if I just hired the craftsman directly. Blackwood was obviouisy too busy to do the job right. But instead of dealing with it directly and honestly they pushed forward without the right craftsmen or the ability to give the proper attention to the job. I just hope my plumbing doesn't spring a leak.